Abhilash Bonup

• Delivered technical support for ChromeOS, Linux, Windows, and macOS, resolving 95% of IT issues for over 100 Google vendors.

Monitored and maintained IT infrastructure, including servers, networks, and applications.

• Provided remote support on five operating systems, utilizing basic troubleshooting techniques and escalation procedures.
• Supported internal users in accessing virtual machines via Chrome Remote Desktop and SSH.
• Analyzed and resolved incidents and service requests related to application software and hardware.
• Developed documented solutions for video/audio conferencing equipment, reducing troubleshooting time by 25%.
• Ensured optimal performance of cloud-based systems by promptly resolving technical issues.
• Advocated for user needs while implementing process improvements across technical support functions.

• Processed customer orders and addressed inquiries efficiently.
  Managed food damage claims, issuing replacements and processing e-credits.
  Verified customer account details to ensure accurate refunds and replacements per Sysco policies.
  Specialized in Sysco products, facilitating seamless service delivery.
  Collaborated with various sectors, including restaurants, healthcare, and educational facilities.

• Processed customer replacements for product and order issues.
  Handled chat support during high volume periods in other lines of business.
  Resolved member issues via email regarding replacements, refunds, and concessions.
  Provided feedback to members regarding unresolved technician issues.
  Managed home appliance inquiries for products purchased from Sears website.
  Coordinated technician visits for appliance issues, ensuring timely resolutions.
  Reviewed product warranties for items still unresolved after technician intervention.
  Facilitated replacements for appliances as needed based on warranty status.

• Maintained high customer satisfaction by resolving issues effectively through chat interactions.
  Ensured seamless functionality of TV, internet, and voice services by troubleshooting AT&T U-verse.
  Optimized connectivity and performance through router configuration for port forwarding.
  Enhanced audio quality by guiding customers in optimizing radio setups.
  Protected devices from threats by installing security software.
  Configured email across various platforms including Outlook and Apple Mail for customer assistance.
  Resolved Sirius XM service disruptions by refreshing satellite and online radio signals.
  Delivered prompt technical support to enhance overall customer experience.