Abhilash Gupta

Key Achievements

· Handled entire IT Infrastructure implementation of a office setup.

· Implemented Jamf Pro policies manage Apple devices.

· Implemented the Intune policies from Microsoft.

· Implemented Lastpass password manager tool to securely manage the passwords.

· Implemented Zoom video, audio meeting collaboration tool.

· Implemented Azure Active Directory SSO integration to apps.

· Managed Microsoft O365 security, email, compliance, users, groups.

· Managed the Sophos Endpoint protection and created the polices to block content.

· Created process guidelines and SOP

· 95% of IT projects were completed ahead of schedule and within budget.

· Managed the IT vendors and procurement of IT Assets

· Negotiated and Managed vendor contracts & Service Agreements for: ISP

Other Responsibilities

· Handling all the security policies for organization -Sophos Firewall & security management

Functioned as primary inter-face while on site, ensuring installation was completed in accordance with customer

Key Achievements

· Handled entire IT Infrastructure implementation of a new office setup.

· Implemented Jamf Pro to manage Apple devices.

· Created process guidelines and SOP

· Provided training to new hires.

· Created the IT budget.

· Managed a team of 15+ IT experts from all over the world.

· 90% of IT projects were completed ahead of schedule and within budget.

· Managed the IT vendors and procurement of IT Assets

· Negotiated and Managed vendor contracts & Service Agreements for: ISP

Other Responsibilities

· Handling all the security policies for organization - Firewall & security management

Functioned as primary inter-face while on site, ensuring installation was completed in accordance with customer

• Acting as a Project Manager reporting to CIO of Deutsche Telekom to set up the Development office in India
• IT Infrastructure Rollout Competed Location: Pune, Key Achievements
• Implemented CCTV project to cover the office
• Implemented Jamf Now to manage Apple devices
• Migrated the Jamf now to Jamf Pro
• Implemented the policies to be ISO Compliant
• Implemented security Project to cover endpoints, Network
• Created IT budget
• Managed the Cisco Telepresence Video conferencing
• Provide IT induction to new hires
• Migrated the email solution from G suite to Microsoft Office 0365
• Managed the service Desk Team, network and Infrastructure team
• Managed the IT vendors and procurement of IT Assets
• Migrating from the Asset procurement to Asset Leasing
• Negotiated and Managed vendor contracts & Service Agreements for: ISP

• Projector head to migrate the Service desk project from TCS to Gartner
• Ey Achievements
• Migrated the IT ticketing tool from HPSM to Service now
• Managed he Apple devices from Airwatch
• Migrated the internal IT services which were provided from TCS to our internal IT
• Hired the resources and trained the resources to provide IT support
• Created the objectives for the team and prepared the weekly report to show the result of migration of IT
• Created the Business case to migrate from Office 2013 to O365
• Created the Knowledge articles to allow the self service to users
• Created the road map to reduce the IT opex cost
• Created google drive cloud backup solution and monitored on daily basis
• Ther Responsibilities
• Handling all the security policies for organization - Firewall & security management
• Functioned as primary inter-face while on site, insuring installation was completed in accordance with company specifications, on time, and within budget
• Worked with department heads at headquarters to find the best ways to coordinate activity proficiently
• Prepared daily and weekly reports detailing proceedings of projects and where adjustments may be needed
• Used database to gauge user IT issues and counselled organization on best ways to implement softwares
• Trained team members in management of data
• Rofile Process

IT Infrastructure Rollout Competed Location : UK, India, USA, Australia, Singapore

Key Achievements

· Effectively carried the roll out IT infrastructure for Adobe offices

· Streamlined Asset Management process, created a project team to identify, record and track all IT assets. ROI on the project was approx. 300K USD – 500K USD

· Produced detailed training documentation which aided a new system installation that was distributed to all staff members

· Deployment of Wi-Fi Access point for more than 70 centres across the globe with network segregation between corporate & guest, which was very useful from Information Security point of view

Other Responsibilities

· Administered, deployed and managed core network services (Switches, Wi-Fi, Active Directory)

· Monitored system performance, logs and take appropriate corrective and preventive action

· Designed virtual private network architecture, web application & file synchronization services and deploying dynamically scalable, high availability, fault tolerant and reliable applications on AWS

· Deployment of IT Service management tool (Service now)

· RACI matrix planning for IT Infrastructure rollout project including management, IT management, project team

· Negotiated and Managed vendor contracts & Service Agreements for: ISP across global, Firewalls, Wi-Fi devices, Antivirus, Outsourced IT Support, Email, IT Service management, Domain renewals, AWS, etc.

· Assisting IT Head in planning upcoming Projects, defined budgets for each initiative & mandate

· Created detailed documentation for management of Server/Network/Email/Client 3rd party application/SOPs/KEDB, workflows and standards

· Co-ordinating departments for IT Infrastructure rollout project on rollout approach, strategy, plans and risk management

• Acting as a Process lead of Internal IT Team of 24 Engineers
• IT Infrastructure Rollout Competed Location: UK, India, USA, Australia, Singapore
• Ey Achievements
• Effectively carried the roll out IT infrastructure for Adobe offices
• Streamlined Asset Management process, created a project team to identify, record and track all IT assets
• ROI on the project was approx
• 300K USD – 500K USD
• Produced detailed training documentation which aided a new system installation that was distributed to all staff members
• Deployment of Wi-Fi Access point for more than 70 centres across the globe with network segregation between corporate & guest, which was very useful from Information Security point of view
• Ther Responsibilities
• Administered, deployed and managed core network services (Switches, Wi-Fi, Active Directory)
• Monitored system performance, logs and take appropriate corrective and preventive action
• Designed virtual private network architecture, web application & file synchronization services and deploying dynamically scalable, high availability, fault tolerant and reliable applications on AWS
• Deployment of IT Service management tool (Service now)
• RACI matrix planning for IT Infrastructure rollout project including management, IT management, project team
• Negotiated and Managed vendor contracts & Service Agreements for: ISP across global, Firewalls, Wi-Fi devices, Antivirus, Outsourced IT Support, Email, IT Service management, Domain renewals, AWS, etc
• Assisting IT Head in planning upcoming Projects, defined budgets for each initiative & mandate
• Created detailed documentation for management of Server/Network/Email/Client 3rd party application/SOPs/KEDB, workflows and standards
• Co-ordinating departments for IT Infrastructure rollout project on rollout approach, strategy, plans and risk management
• Rofile