Shubhojeet Banerjee
Noida
Summary
Experienced Office 365 Engineer with 3.2 years of specialized expertise in Office 365 administration and a total of 6 years of experience in technical support and access management. Skilled in troubleshooting, system configuration, and user support, with a strong ability to manage and optimize cloud-based services. Adept at providing efficient technical solutions and ensuring seamless user experiences while maintaining robust security and access protocols
Overview
6
6
years of professional experience
1
1
Certification
Work History
Infrastructure Engineer
Sopra Steria India
Noida
11.2022 - Current
- Currently Working as a Infrastructure Engineer with multiple project since November 2022 and managing and supporting exchange online, Interaction with Active Directory
- Project Responsibilities: Managing incidents, request related to O365 exchange, administrative roles and managing few activities on exchange on-premises
- Managing mailboxes in office 365 with Hybrid Exchange Environment (Exchange 2019 Server)
- Microsoft 365 License allocation, Renewal and Recovery
- Involved in Managing the Mail flow, Migration to O365, Anti-Spam/Malware Policies, Mailbox Quota, Retention Policies, Transport Rules, Shared Mailboxes, Security, and distribution group management
- Creation and Management of User Accounts and Providing L1 technical Exchange Support: Centralized Address Book (GAL), Sending/receiving email internally and externally, External Contacts, supported client access i.e.: Outlook, OWA and ActiveSync-, Mail track & trace Managing eDiscovery, Content Search and Restoration of Emails to user's Profile
- Handling L1 incidents and requests
- Azure AD User Management, Microsoft 365 group creation and management, Dynamic Group creation and management
- Suggesting and deploying new updates and solutions in M365 to improve the services
- EOP management - Quarantine, DKIM, ATP, SPAM filtering
- Archive management for users and shared mailboxes after mailbox size gets full
- Managing Teams, SharePoint issue
- Managing and modifying mailbox parameters on request through PowerShell or via Exchange On-Prem/On-Cloud
- Creating guest user account in Azure Active Directory
Senior Engineer
Microland Ltd.
Gurgaon
11.2021 - 11.2022
- I'm responsible for L1 First level troubleshooting, for colleague all over APAC, EMEA, NASA, supporting chat, mail
- I also have to maintain FCR (First Contact Resolution), following ups on ticket's, also follow our Service Level Agreement (SLA), Key
- Worked with Amazon connect for Managing chat
- Ensuring that SLAs are met, and customers are provided with exceptional technical support
- Maintaining knowledge database for future reference which helps in resolving reoccurring queries
- Overall troubleshooting / administration of O365 including Exchange online
- Basic knowledge of Microsoft Exchange and its interaction with Active Directory
- Experience with Azure AD user management for Office 365
- Knowledge of (Office 365 Groups) including administration/troubleshooting
- Thorough working knowledge and ability to troubleshoot all issues with Mail Flow, DKIM, DMARC, SPF, DNS
- Basic knowledge on Microsoft security and compliance portal
- Threat policy, retention policies, Account Permission etc
- Basic skills in managing/Troubleshoot Office 365 using PowerShell
Associate Analyst
Vaco Binary Semantics
Gurgaon
01.2020 - 11.2021
- Worked with Vaco Binary Semantics as an Associate Analyst for Google project Searched projects for company from different sites
- Deal with client for business
Educational Counsellor
Frankfinn Institute of AirHostess Training
Gurgaon
12.2018 - 01.2020
- Joined as Educational Counsellor
- Interact with the students who are graduate and undergraduate
- Proving proper knowledge about the course and check there eligibility as per criteria
- Inviting them to the career counselling seminar
- Generate the leads through inbound calls
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
SRMSCET
Lucknow07-2016
Associate of Science - INTERMEDIATE ISC
St. Joseph Inter School
12-2012
High School Diploma -
St. Joseph Inter School
12.2010
Skills
- Exchange Online
- Hybrid Environment
- Active Directory
- EOP Management
- PowerShell
- M365 Administration
- ServiceNow
- Quarantine
- DKIM
- ATP
- Incident management
- Azure active directory
- Office 365 licensing management
- Data loss prevention
- SharePoint online administration
Certification
- MS900
Timeline
Infrastructure Engineer
Sopra Steria India
11.2022 - Current
Senior Engineer
Microland Ltd.
11.2021 - 11.2022
Associate Analyst
Vaco Binary Semantics
01.2020 - 11.2021
Educational Counsellor
Frankfinn Institute of AirHostess Training
12.2018 - 01.2020
Bachelor of Science - Electrical, Electronics And Communications Engineering
SRMSCET
Associate of Science - INTERMEDIATE ISC
St. Joseph Inter School
High School Diploma -
St. Joseph Inter School