Abhilash Kunjukrishnan
Release Manager
Trivandrum,Kerala
Summary
Results-driven Project Manager with a proven track record of directing manufacturing employees to ensure efficient production in line with quality standards. Utilizes a creative and analytical approach to continuously improve processes, excels at problem identification and solution provision. Skilled in mentoring, training, and empowering teams to achieve peak performance. Expertise in release management and IT service management, adept at streamlining software deployments and optimizing service delivery to enhance operational efficiency and drive high-quality outcomes.
Overview
21
21
years of professional experience
8
8
Certifications
Work History
Project Manager - Release Management
Allianz Technology
Trivandrum
10.2017 - Current
- Managing end-to-end releases for ABS Core
- Handled ITMP/BMP end-to-end Release Projects.
- Creating release strategies, types, cycle and release calendar for BMP/ABS Core releases.
- Delivering efficiently on committed timelines for various releases and defect management tasks.
- Achieving high standards in client satisfaction through standardization and quality deliverables.
- Driving IT operational excellence focusing on people's success and business outcomes.
- Mentoring the team on various operational domains and consistently raising the performance bar.
- Defining contingency strategies, SLAs and benchmarking standards across the infra space.
- Drove service improvements and represented the CPI Pillar Community.
- Managed RCA and focused on analyzing different trends.
- Defined project acceptance criteria in various programs and projects.
- Resolved escalated incidents in terms of major outages.
- Managed support calls with key stakeholders and delivery managers.
- Worked as IT Service Manager For Allianz Partners( B2B2C).
- Trained CPI onboarded operational entities and customers.
- Ensured efficiency and quality in day-to-day operations.
- Implemented backup infrastructure methodologies.
- Led various teams in the process operations realm.
- Led the APAC Data Management Operational Support Team.
- Monitored and mentored performance of all the team members.
Service Delivery Storage Operations Specialist
EMC Corporation
Bangalore
02.2012 - 10.2017
- Prepared and presented Request for Comments (RFCs).
- Worked on the Global Command Center (GCC) establishment.
- Setup the customer self-service portal.
- Managed SLAs for projects.
- Represented the DM Team for all types of process and technical meetings.
- Developed training manuals, training schedules and course documents.
- Worked as the Project Manager for the Data Management Operational Support Team.
- Managed strategic relationships with business contacts from the top tier.
- Increased the service delivery efficiency.
- Worked on network operational tasks and DR activity tests.
- Managed software code upgrades for EMC's backup and storage products.
- Coordinated and efficiently worked with the Application, Storage and System Administration (Unix/Wintel), GM-SWOT Project Management Teams.
- Worked as the 'Team-in-Charge' for the Migration Project Team and the Data Protection Operations Team.
- Set-up the networker backup server, created policies, groups and media pools for scheduling the DB and FS backups.
- Managed migration projects from IBM TSM to EMC (Legato) Networker.
- Played a pivotal role in migration projects from IBM TSM and Symantec NetBackup to EMC Networker.
- Achieved consistent high CSAT scores.
- Honored with the EMC Bronze Award (Q1 2016) for working on innovative tasks and taking up leadership aspects.
- Honored with EMC Silver Award (Q3 2015 and Q4 2015) for taking up new initiatives and ownerships.
Senior Consultant
Bristlecone India (P) Ltd.
Bangalore
02.2011 - 11.2011
Senior Engineer - Domain Specialist
CSC India (P) Ltd.
03.2008 - 02.2011
System Support Engineer
Fortune Computers (P) Ltd.
01.2006 - 03.2008
Shift Incharge (Outbound)
Magnus Customer Dialogue
10.2004 - 11.2005
Education
Bachelor of Technology - ELECTRICAL AND ELECTRONICS ENGINEERING
LBS College of Engineering
KasaragodSkills
- Release Management
- Jenkins
- GitHub Actions & XLR
- Risk Evaluation and Strategizing
- Negotiation
- Listening & Mentorship
- Cross-functional Collaboration
- Project Management
- Process Management
- Operations Management
- KPI Definition & Tracking
- People Management
- Customer Outreach and Success
- IT Service Management (CPI and CSI)
- Release Management
Certification
Certified Scrum Master CSM
Timeline
Project Manager - Release Management
Allianz Technology
10.2017 - Current
Service Delivery Storage Operations Specialist
EMC Corporation
02.2012 - 10.2017
Senior Consultant
Bristlecone India (P) Ltd.
02.2011 - 11.2011
Senior Engineer - Domain Specialist
CSC India (P) Ltd.
03.2008 - 02.2011
System Support Engineer
Fortune Computers (P) Ltd.
01.2006 - 03.2008
Shift Incharge (Outbound)
Magnus Customer Dialogue
10.2004 - 11.2005
Bachelor of Technology - ELECTRICAL AND ELECTRONICS ENGINEERING
LBS College of Engineering
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