JITENDRA KUMAR
Release Manager
Noida
Summary
Dynamic IT software project manager with over 15 years of experience and certifications as SAFe 6, Release Train Engineer, Scrum Master, Agilist, and Product Owner/Product Manager. Expertise in leading diverse teams across multiple locations and time zones, ensuring timely project delivery that meets stringent quality standards. Proven track record in facilitating Agile Scrum ceremonies, resolving impediments, and collaborating effectively with Product Owners to prioritize tasks. Recognized for a results-driven approach in software release management within the Healthcare and Travel & Hospitality sectors, emphasizing team collaboration and adaptability to navigate evolving project demands.
Overview
17
17
years of professional experience
5
5
Certifications
Work History
Project & Release Manager | Scrum Master
Publicis Sapient Ltd.
06.2019 - Current
- Currently leading the API and Release Management tracks for Lloyds Banking Solution. I oversee 4 daily and 16 weekly releases (including both live, dormant cart renewal deployments) in a highly regulated production environment.
- Key Achievements & Contributions:
- Streamlined the release process by shifting from night-time to business-hour deployments, significantly improving collaboration and operational efficiency.
- Introduced a self-serve release model empowering value streams to deploy independently, increasing agility and reducing dependencies.
- Successfully achieved these transformations within six months of transitioning from a previous vendor, demonstrating rapid adaptation and leadership.
- Enabled a 60% cost reduction for the client while nearly doubling release output through strategic process optimization.
- Established and implemented release governance across the account, managing all deployments with a lean team of two, saving approximately 500 man-hours annually.
- Responsibilities (Scrum Master):
- Own and manage projects throughout the entire software development lifecycle — from initiation to closure.
- Facilitate Scrum ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives, and Release Planning).
- Administer Agile tools such as JIRA and Confluence, maintaining project documentation and collaboration spaces.
- Collaborate with cross-functional teams, including solution architects, developers, and business stakeholders, to manage work breakdown structures and track progress.
- Provide Agile coaching and mentoring to team members, promoting best practices and continuous improvement.
- Apply estimation techniques (Story Points, T-Shirt Sizing, Expert Opinion) and track progress via burn-down and velocity charts.
- Lead release planning meetings, define scope, allocate resources, and manage risk mitigation strategies to ensure smooth delivery and minimal disruption.
- Utilize automation tools to streamline processes and improve deployment efficiency.
- Regularly engage with the Change Advisory Board (CAB) to review, approve, and align changes with organizational goals.
- Contribute to multi-team coordination across the account, ensuring alignment and effective delivery.
- Leadership & Stakeholder Engagement:
- Train and support new team members, fostering a culture of collaboration and ownership.
- Devise and execute customer engagement strategies to enhance satisfaction and stakeholder communication.
- Led cross-functional teams in Agile projects, ensuring timely delivery of product releases and enhancing team collaboration.
- Facilitated Scrum ceremonies to drive continuous improvement, resulting in increased project transparency and stakeholder engagement.
- Managed project timelines and deliverables, optimizing resource allocation to meet project goals and improve efficiency.
- Developed and maintained project documentation, streamlining communication between teams and aligning objectives with business priorities.
Scrum Master/Product Manager
Cargill Inc.
06.2023 - 07.2024
- Objective: Digital transformation of Cargill Business in South Korea.
- Cargill Inc. (June 2023 - July 2024): Scrum Master/PM for a 9-person team, digital transformation of Cargill's South Korea business. Delivered customer portal, user history digitization, quick order feature, and new order builder in 8 months.
- Key Competencies: Agile Mindset, Servant Leadership, Communication & Collaboration, Problem-Solving, Facilitation & Coaching, Continuous Improvement, Stakeholder Management
- R&R:
- Facilitate all Scrum events (Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective).
- Coach and mentor the development team, Product Owner, and organization on Agile principles.
- Identify and remove impediments that block the team's progress.
- Foster a collaborative and communicative environment within the team and with stakeholders.
- Champion continuous improvement through retrospectives and process improvements.
- Support the Product Owner in managing the product backlog, refining user stories, and prioritizing features.
- Manage relationships with stakeholders, ensuring their needs are understood and addressed.
- Promote Agile values and principles within the organization.
- Track and report on team performance metrics.
- Here are eight resume experience statements for the role of Scrum Master/Product Manager with Cargill Inc., reflecting 18 years of experience:
- Led cross-functional teams in Agile practices, enhancing project delivery efficiency and ensuring stakeholder alignment on product goals.
- Facilitated Scrum ceremonies to optimize team collaboration, driving continuous improvement and maintaining high levels of team engagement.
- Developed product roadmaps and prioritized backlogs, aligning product features with market demands and user needs for successful launches.
Scrum Master/Release manager
Waters Corporation
06.2023 - 07.2024
- Objective: Enable Waters to leverage cloud technology by transforming their legacy website and infrastructure into a cloud-based solution.
- Waters Corporation (June 2023 - July 2024): Scrum Master & Release Manager for a 12-person team, driving the transition to a cloud-based solution. Successfully managed ~250 releases across 10 squads by implementing automation and continuous release improvements, optimizing efficiency and value delivery.
- Key Competencies: Agile Mindset, Release Management, Automation & Process Optimization, Risk Assessment, Stakeholder Collaboration, Continuous Improvement, Facilitation & Coaching
- R&R:
- Managed ~250 releases across 10 squads, enhancing efficiency through automation and continuous release process improvements.
- Transitioned the release cycle from monthly to weekly, reducing documentation overhead through automation and enabling a stronger focus on value delivery.
- Conducted release planning meetings, defined scope, and allocated resources to align with the release schedule.
- Led risk assessments, implemented mitigation strategies, and ensured release quality while minimizing disruptions.
- Utilized automation tools to streamline release activities and improve efficiency.
- Designed and implemented release governance, reducing manual efforts and saving ~500 man-hours annually.
- Attended and reviewed change requests with the Change Advisory Board (CAB).
- As a Scrum Master, managed the project lifecycle from initiation to closure, ensuring smooth execution and alignment with Agile best practices.
- Collaborated with solution teams, clients, and development team leaders to plan, monitor, and track project progress using a structured work breakdown approach.
- Facilitated cross-functional Agile teams to enhance project delivery timelines and optimize workflow efficiency across multiple releases.
- Led release planning sessions, ensuring alignment of team deliverables with stakeholder expectations and overall project objectives.
- Championed continuous improvement initiatives that streamlined processes, resulting in improved team collaboration and reduced time-to-market.
- Mentored junior Scrum Masters and team members, fostering a culture of Agile best practices and enhancing overall team performance.
Project manager
Sify Technologies Ltd
06.2018 - 04.2019
Program manager
Itech Mass Pvt. Ltd.
07.2016 - 01.2018
Infra & Prod Manager
Tech Mobia Digital Solutions (P) Ltd (India Today Group)
08.2014 - 11.2015
Sr. Officer L3
Times Internet Ltd. (The Times of India Group)
04.2011 - 07.2014
Platform Associate
One97 Communications Ltd
11.2008 - 04.2011
Education
B. Tech - Electronics And Telecommunications
A.A.I.D.U
01.2007
12th - PCM
U P Board
01.2003
10th - Science
U P Board
01.2001
Skills
Tools: JIRA, Confluence, GitHub, Service Now, SAP Commerce Cloud, GitHub, Bamboo
Certification
MCP - Microsoft Certified Professional
Timeline
Scrum Master/Product Manager
Cargill Inc.
06.2023 - 07.2024
Scrum Master/Release manager
Waters Corporation
06.2023 - 07.2024
Project & Release Manager | Scrum Master
Publicis Sapient Ltd.
06.2019 - Current
Project manager
Sify Technologies Ltd
06.2018 - 04.2019
Program manager
Itech Mass Pvt. Ltd.
07.2016 - 01.2018
Infra & Prod Manager
Tech Mobia Digital Solutions (P) Ltd (India Today Group)
08.2014 - 11.2015
Sr. Officer L3
Times Internet Ltd. (The Times of India Group)
04.2011 - 07.2014
Platform Associate
One97 Communications Ltd
11.2008 - 04.2011
B. Tech - Electronics And Telecommunications
A.A.I.D.U
12th - PCM
U P Board
10th - Science
U P Board