Ajay Kukreti

Senior Scrum Master (SAFe) | Agile Coach | ART Lead RTE | Agile Project & Program Delivery Manager | Senior Change & Release Manager | SAFe & Agile Transformation

Accomplished Agile Project & Program Delivery Manager, ART Lead RTE & Senior Scrum Master with 10 years of total IT experience, including extensive leadership driving Scaled Agile Framework (SAFe) implementations, enterprise program delivery, Change & Release management in high-stakes Banking and Financial Services (BFSI) environments. Proven track record of leading complex, multi-team delivery streams across SAFe Agile Release Trains (ARTs) at Lloyds Technology Centre, Credit Suisse, Citibank (via LTI), and Credit Suisse (via Cognizant). Expert in SAFe, Scrum, and Kanban frameworks, orchestrating end-to-end program delivery, DevSecOps integration, and production release reliability. Adept at removing blockers, managing cross-functional dependencies across ARTs, enforcing strict SLA/regulatory compliance, and facilitating scaled Agile events (PI Planning, Scrum of Scrums, I&A).

• SAFe 6.0 Certified Scrum Master (SSM) / SAFe Release Train Engineer (RTE), Certified ScrumMaster (CSM) / Professional Scrum Master (PSM I), ITIL v3 Foundation (Change & Release Management)

Project 1: Open Banking API Integration & Regulatory Ecosystem,

Company: Lloyds Technology Centre (LTC), 

Role: Senior Scrum Master / ART Lead / Integrator, 

Project Overview: Secure integration of Open Banking PSD2/CMA-compliant RESTful APIs enabling third-party provider (TPP) access to core banking user data and payment initiation services.

Key Responsibilities: Facilitated ART-level ceremonies (PI Planning, System Demos, I&A, Scrum of Scrums) across 8 cross-functional feature squads to align engineering delivery with UK Open Banking regulatory mandates., Utilized capacity planning and velocity metrics to optimize sprint allocation across all 8 feature squads., Orchestrated cross-team dependency mapping, technical blocker resolution, and ROAM risk management between internal microservices feature teams and central security gateway teams., Established Jira release dashboards and defect triage flows across all 8 feature squads to maintain zero compliance breaches during bi-weekly production cutovers.

Project 2: Connected Vehicle Telematics & Fleet Analytics, 

Company: Larsen & Toubro Infotech (LTI)

Role: Technical Delivery Lead / Senior Scrum Master, 

Project Overview: IoT-based telematics platform capturing real-time vehicle diagnostic data, GPS location metrics, and predictive maintenance alerts for commercial fleet management systems.

Key Responsibilities: Facilitated Scrum ceremonies for embedded software and cloud development teams, ensuring clear user story acceptance criteria for IoT data ingestion pipelines., Tracked team capacity and sprint velocity to ensure reliable delivery of firmware updates and backend microservices., Oversaw defect management life cycle during hardware-in-the-loop (HIL) and end-to-end integration testing cycles., Implemented Kanban WIP limits to streamline firmware OTA (Over-the-Air) release patch workflows.

Project 3: Enterprise Healthcare Patient Portal & Telehealth Platform, 

Company: Larsen & Toubro Infotech (LTI)

Role: Agile Project Lead / Delivery Coordinator, 

Project Overview: HIPAA-compliant patient engagement portal facilitating electronic health record (EHR) access, appointment scheduling, and secure video consultation channels.

Key Responsibilities: Coached team members on strict regulatory/compliance testing practices (HIPAA/PHI data privacy standards) within sprint cycles., Managed release schedules, dependency tracking, and capacity allocation across web, mobile, and backend microservice components., Led sprint retrospectives to continuously optimize defect resolution turnarounds and code review throughput.