Abhilash More
Pune
Summary
Dedicated professional with strong interpersonal skills and a proven track record in enhancing customer satisfaction. Expertise in optimizing organizational processes to drive efficiency and effectiveness. Committed to contributing to overall company success through strategic problem-solving and team collaboration.
Overview
7
7
years of professional experience
Work History
Customer Executive Partner
Atidiv Pvt. Ltd.
Pune
10.2021 - 12.2024
- Company Overview: Blackcircles.com (UK Process)
- Managed inbound and outbound calls to assist customers with tire selection, pricing, ordering, and delivery timelines for Blackcircles.com, a UK-based online tire retailer
- Provided customer support through email, ensuring prompt resolution of queries regarding product availability, promotions, and warranties.
- Warranty Team Support and Floor Operations:
- Provided floor support, resolving technical issues to ensure smooth operations.
- Managed warranty claims, ensuring compliance with company standards.
- Client Relations and Meetings:
- Led client meetings to address concerns and improve warranty processes.
- Built strong client relationships, offering tailored warranty solutions.
Customer Service Associate (CSA)
Amazon Development Centre India Pvt. Ltd.
Pune
09.2020 - 03.2021
- Handled 70-80 inbound English calls daily, assisting customers with inquiries related to Amazon's services and policies
- Worked in Indian, North American, and European English teams, providing cross-region support
- Utilized ticketing, courier centre, and facility centre tools to resolve customer issues efficiently
- Explained Amazon policies and facilitated smooth operations for customers
Marketing Head and Business Analyst
The Sunrise Institute of Spoken English
Pune
08.2017 - 08.2020
- Expanded the institution from 2 to 5 branches in Pune through targeted marketing efforts
- Worked as a Business Analyst, driving online student enrollments during the lockdown period
- Successfully attracted a large number of students to online classes, contributing to business growth during challenging times
Education
B.Com -
Altius Institution of Commerce, DAVV University
Indore, MP01.2014
Skills
- Proficient in MS Word
- MS Excel
- English Typing (40-50 WPM)
- Data-Driven Analysis
- Teamwork and Project Management
- Detail-Oriented and Accurate
- Effective Communication in English
- Effective Communication in Hindi
Accomplishments
Achievements:
- Awarded 'Highest Productivity' for exceptional performance and efficiency, consistently exceeding targets throughout the year in ATIDIV 2023
- Recognized for "Highest Overtime" in the team, demonstrating dedication and commitment to meeting business needs in ATIDIV in 2024
Projects
The Role of Strategic Management in Corporate Performance, 1st Year The Importance of Planning and Control in an Organization, 2nd Year The Problem of New Banks' Growth in Nigeria, 3rd Year Critical and Creative Thinking as a Solution to Violence in Nigerian Institutions, 3rd Year
Hobbies and Interests
- Blogging: Passionate about writing and sharing thoughts.
- Sports: State Footballer, Divisional Swimmer
Personal Information
- Date of Birth: 08/03/92
- Gender: Male
- Marital Status: Married
Disclaimer
I hereby declare that the above information is correct to the best of my knowledge.
Timeline
Customer Executive Partner
Atidiv Pvt. Ltd.
10.2021 - 12.2024
Customer Service Associate (CSA)
Amazon Development Centre India Pvt. Ltd.
09.2020 - 03.2021
Marketing Head and Business Analyst
The Sunrise Institute of Spoken English
08.2017 - 08.2020
B.Com -
Altius Institution of Commerce, DAVV University
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