ABHILASH MURALIDHARAN

• Lead product management for Rently Screening, a platform facilitating tenant application screenings for property managers.
• Collaborated with senior product managers to determine product positioning, vision and direction.
• Conducted market research to identify unmet customer needs and potential competitive advantages.
• Performed financial analysis of existing products or services in order to recommend pricing strategies.
• Presented regularly to stakeholders on progress against goals, key metrics, and other performance indicators.
• Created detailed documentation on product specifications, use cases, and release notes.
• Developed processes for monitoring product usage data in order to track adoption rates with the help of Heap and PowerBI tool
• Utilize the VWO tool to conduct A/B testing, analyze results, and optimize conversion rates from incomplete to submitted applications.

Project - Highmark Inc

• Acted as liaison between business and IT teams to refine the product and incorporate features based on market demands
• Analyzed problematic areas to provide recommendations and solutions
• Determined areas for improvement and implemented processes to alleviate problems
• Collaborated with teams to discover and deliver the best solution to the market presented by the product team lead and the business
• Created and maintained the backlog of work through the project's life cycle
• Translated features into user stories within the team’s backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder’s requirements
• Applied Agile methods and processes to promote a disciplined and transparent project management process
• Prioritized projects and project tasks depending upon key milestones and deadline dates
• Working with users to define existing or new processes and recommend solutions and improvements

Project - Highmark Health Solutions Inc

• Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement
• Working with users to define existing or new processes and recommend solutions and improvements
• Developing detailed requirement specifications of user requests for Information Technology
• Conducting grooming sessions with the Technical team for the assigned projects
• Finalizing the user stories and acceptance criteria for the current sprint during the daily stand up call
• Review and approve the PQE (Product Quality Engineering) documentation to be uploaded in RQM (Agile Testing application)
• Proficient in performing data analysis, querying data bases, and utilizing SQL query tools
• Work on process improvement opportunities
• Participating in the QA effort for configuration work performed by other analysts

Projects - Anthem Inc & Healthnet Inc

• Identified process inefficiencies through gap analysis and outlined sensible solutions
• Supported leadership team with reporting, analysis and business presentations to inform divisional strategies
• Interacted with internal customers to understand business needs and translate into requirements and project scope
• System analysis and project documentation such as BRD, Business Process Mapping and functional workflow from existing system
• Facilitate communication between clients, consultant teams, and application developers to get the requirements and capture the same as BRD
• Strong working knowledge of the 270 & 271 EDI Healthcare files and Transactions
• Understand the Business requirement using the Functional specification documents & create effective Test plan
• Worked with developers for code review and test case review
• Quick Learner with the ability to grasp new technologies
• Proven ability in team building skills with strong analytical, problem solving and organizational abilities
• Perform monthly quality audits and report them to the account manager.

Project - Citi Mortgage Banking – Preforeclosure

• Responsible for 100% smooth process operations including process improvements
• Analyze the account in mortgage banking for any fraudulence activities to refer for foreclosure
• Sending periodical reports to both management & customers as required
• Functions as a Backup trainer

Project - Healthnet Inc

• Expertized in adjudicating claims across both professional and institutional claims
• Providing support to Insurance processes and metrics to achieve client SLAs
• Responsible for arranging Cross-functional training among agents
• To conduct daily huddles on process performance & issues