Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Hobbies
Hobbies
Generic

Abhilash Nagaraj

Veeva Vault SME
Bengaluru

Summary

Dedicated Veeva Vault professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
3
3
Certificates

Work History

Veeva Vault Specialist

Accenture Solutions
Bengaluru
09.2018 - Current
  • Identified issues, analyzed information and provided solutions to problems.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used coordination and planning skills to achieve results according to schedule.
  • Participated in team-building activities to enhance working relationships.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Recruited and hired top performers to add talent and value to department.
  • Led project teams through design, construction and launch process.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Drove team success through shared vision and recognition of quality performance.
  • Maintained clear communication with precise technical writing to document and inform critical processes.

Team Leader Manager

Accenture Solutions
Bengaluru
12.2016 - 09.2018
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
  • Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.
  • Adhered to industry practices, company standards and safety protocols in work.
  • Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.

Support Analyst

Accenture Solutions
Bengaluru
08.2014 - 08.2016
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Used Remedy and ServiceNow to track, maintain and update trouble tickets.
  • Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
  • Participated in on-site requirements gathering sessions and translated client requirements to determine project scope.
  • Involved in all testing procedures and wrote test cases and scenarios for development team.

Support Associate

Accenture Solutions
Bengaluru
08.2010 - 08.2014
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Monitored systems in operation and quickly troubleshot errors.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
  • Developed and implemented bug fixes and patch sets for existing web applications.
  • Offered remote support for cloud-based and web-based clients via phone, email and chat.
  • Performed quality assurance and quality control assessments of support ticket fulfillment.

Education

Bachelor of Engineering - Telecommunications

KS Institute of Technology
Bengaluru
10.2004 - 07.2009

Skills

    Veeva Vault

undefined

Software

Veeva Vault

Salesforce Administration

Python

Blue Prism RPA

Safe Agile

Certification

Certified Veeva White belt, Veeva

Timeline

Safe Agile Practitioner

11-2020

Salesforce Administrator

04-2019

Veeva Vault Specialist

Accenture Solutions
09.2018 - Current

Certified Veeva White belt, Veeva

06-2018

Team Leader Manager

Accenture Solutions
12.2016 - 09.2018

Support Analyst

Accenture Solutions
08.2014 - 08.2016

Support Associate

Accenture Solutions
08.2010 - 08.2014

Bachelor of Engineering - Telecommunications

KS Institute of Technology
10.2004 - 07.2009

Hobbies

Cycling - Bangalore Cycling Network Afflication

Hiking - Youth Hostels India

Trekking - Youth Hostels India

Photography - Free Lancing

Hobbies

Cycling - Bangalore Cycling Network Afflication

Hiking - Youth Hostels India

Trekking - Youth Hostels India

Photography - Free Lancing

Similar Profiles

CREATE PROFILE
Abhilash NagarajVeeva Vault SME