Abhilash P
Bengaluru
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Social Media and WhatsApp Support Engineer
HP (Contractual Employee)
02.2023 - Current
- Started as a Social Media and WhatsApp Support Engineer for HP
- Promoted within 8 months to Commercial Support, assisting European customers
- Expanded support to five non-English-speaking countries by using translation tools effectively
- Worked with a small team to handle non-voice support, focusing on solving problems quickly and accurately
Concentrix Services India Private Limited
03.2022 - 02.2023
- Helped Lenovo customers with technical and escalation support, specializing in resolving issues for premium users
- Worked on the Social Media Escalation Team, directly addressing and resolving customer complaints online
Concentrix
10.2019 - 02.2021
- Provided support for Microsoft products, including volume licensing, in-app assistance, and Windows troubleshooting
- Handled technical issues related to remote desktop services, ensuring smooth operations for users
Education
Bachelor’s - Manufacturing Science and Engineering
Diploma - Automobile Engineering
Skills
- Technical troubleshooting
- Problem solving
- Managing customer escalations
- Social media support
- Adapting to new processes
- Remote assistance
- Remote support
- Project coordination
- Technical documentation
- Technical support
- Network troubleshooting
Personal Information
Date of Birth: 12/31/95
Timeline
Social Media and WhatsApp Support Engineer
HP (Contractual Employee)
02.2023 - Current
Concentrix Services India Private Limited
03.2022 - 02.2023
Concentrix
10.2019 - 02.2021
Bachelor’s - Manufacturing Science and Engineering
Diploma - Automobile Engineering
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