Abhilash Panigrahi

Associate Director (Jul 2024 ~ Present)

Leading global Development, DevOps, and Customer Engagement programs (70+ team members) as Chapter Area Lead & Global Service Owner. Driving large-scale transformation, coaching emerging leaders, and strengthening strategy-to-execution alignment. Actively applying a hands-on, tech-driven approach using AI tools (Copilot, Claude) to optimise delivery and engineering effectiveness.

Group Project Manager (Apr 2022 ~ Jun 2024)

Managed a multi-million-dollar digital portfolio with full P&L responsibility across regions. Led strategic delivery, account growth, and operational excellence. Strengthened stakeholder engagement while driving revenue expansion, cost optimisation, and talent development. Marked a shift into broader business and data-driven decision-making.

Senior Account Manager (Jan 2020 ~ Apr 2022)

Oversaw delivery for multiple global OEs and led a MarTech team delivering Adobe Experience Cloud solutions. Drove campaign automation, personalisation, and multi-channel customer journeys. Built scalable delivery frameworks, improved ROI measurement, and enhanced collaboration across marketing, IT, and data teams.

Product Manager (Apr 2017 ~ Dec 2019)

Led product strategy and implementation of digital insurance solutions across Africa and CEE. Standardised Quote-and-Buy, FNOL, and Claims journeys. Delivered region-specific motor and general insurance solutions, ensuring successful multi-country deployments through data-driven product decisions.

Technical Product Owner (Apr 2015 ~ May 2017)

Owned delivery of P&C and Marine insurance systems. Leveraged NatCat and risk data to support smarter underwriting and portfolio decisions. Drove cross-functional alignment and translated complex business requirements into scalable technical solutions.

Consultant (May 2013 ~ Apr 2015)

Led end-to-end development of a custom CMS, improving content publishing efficiency by 30%. Automated workflows, enhanced UX through research-driven insights, and supported customer onboarding. Delivered measurable improvements in adoption and platform usage through data-backed enhancements.

Worked with global clients across front-office banking, retail, and insurance to drive digital transformation through strategy, consulting, and solution delivery. Focused on translating business goals into scalable digital products.

Key Contributions:

• Led business requirements, feasibility assessments, and stakeholder alignment for multi-channel digital initiatives.
• Delivered mobile apps and responsive web solutions for banking sales journeys, retail customer experiences, and insurance servicing.
• Conducted market research and digital trend analysis to shape client transformation roadmaps.
• Partnered with cross-functional teams to deliver projects on time and aligned to customer and business outcomes.
• Advised clients on optimising digital investments through data-driven decision-making and strategic prioritisation.

This role strengthened my foundation in digital strategy, customer experience design, and front-office technology delivery across banking, retail, and insurance.

Analyst

Nicco Corporation Limited Bengal and Odisha

Joined the core planning team for a large-scale SAP ERP transformation across manufacturing operations. Worked closely with cross-functional teams to analyse business processes, configure SAP modules, and lead critical data migration and system integration efforts.

Key Contributions:

• Mapped and optimised manufacturing workflows for SAP enablement.
• Supported configuration and rollout of modules across Inventory, Quality, Finance, Production Planning, and Supply Chain.
• Led data migration activities ensuring accuracy, consistency, and smooth system adoption.
• Enhanced visibility and efficiency across inventory, production, and distribution processes.

This role laid the foundation for my career in technology-driven transformation, connecting business problems with practical, scalable digital solutions.