Abhilash P Jose

Responsibilities

• Oversee daily operations of the Content and Digital Production teams, managing workload allocation, schedules, coverage, and priorities to ensure SLA adherence and delivery reliability.
• Guide end-to-end content production by coordinating client requests, translating briefs into actionable tasks, and validating outputs against customer guidelines and quality standards.
• Partner with stakeholders and four globally distributed teams to clarify requirements, resolve queries, and manage escalations.
• Lead a team of 15–20 content specialists, tracking individual and team performance against KPIs, facilitating performance discussions, and providing upward feedback on capability development, growth potential, and resourcing needs.
• Mentor and support the team through onboarding, coaching, and ongoing feedback to strengthen capability and consistency.
• Conduct monthly performance reviews, set clear KPIs, and provide constructive feedback to writers, editors, and proofreaders to foster a high-performance culture.
• Strengthen operational effectiveness by evaluating workflows, implementing process improvements, and maintaining clear documentation and governance practices.
• Provide editorial oversight while contributing hands-on to writing, editing, and digital publishing activities as needed to support team capacity and uphold production continuity.

Key Achievements

• Improved customer satisfaction scores by 10% through proactive escalation and conflict management.
• Supported the validation and rollout of a training management system and career development program that positively impacted over 800 associates.
• Recognized as Best Leader of the Quarter for delivery excellence, team engagement, and leadership impact.

Responsibilities

• Owned the complete B2B content lifecycle, from ideation and strategy, through writing, editing, design coordination, and publishing.
• Managed 20+ concurrent editorial projects in a month, prioritizing deliverables and tracking SLA performance.
• Strengthened content operations by identifying workflow gaps, standardizing procedures, and implementing process improvements that reduced turnaround times.
• Managed and guided a team of 10 writers and sub-editors, overseeing workload distribution, quality expectations, and performance outcomes to maintain reliable editorial throughput.
• Facilitated collaboration with marketing, design, and sales teams, translating business requirements into actionable content plans.
• Partnered with 100+ C-suite clients to interpret complex business processes and technologies, contributing to content development that resulted in clear, impactful narratives.

Key Achievements

• Recruited, onboarded, and mentored 30+ writers and sub-editors, established clear KPIs, and provided coaching and performance feedback to build a high-performing team.
• Authored and edited 2000+ feature articles, thought leadership pieces, and digital content assets, contributing hands-on to content delivery while reinforcing editorial standards and storytelling quality.
• Received Employee of the Month (3×) for delivery quality and leadership impact.

Responsibilities

• Co-led operations of the content division by coordinating workflows across editorial and monitoring teams to deliver outputs aligned with SLAs and stakeholder requirements.
• Developed 5+ news summaries daily from broadcast content as per client requirements, ensuring speed, precision, and contextual relevance.
• Translated and localized regional newspaper content, effectively adapting linguistic and cultural nuances into clear, accurate digital assets tailored for a global audience.
• Collaborated with regional and multilingual teams to integrate diverse content streams into centralized workflows, improving coordination efficiency.
• Led final-stage editorial quality reviews, validating factual accuracy and structural clarity, contributing to reliable deliverables and sustained stakeholder confidence.

Key Achievements

• Assisted in strengthening content quality and consistency by implementing standardized editorial policies, reducing errors and ensuring adherence to internal standards and client guidelines.
• Improved cross-team coordination across six multilingual teams through workflow integration.