Abhilash Prasad
Business Analyst Intern
Bangalore,KA
Summary
Results-driven Business Analyst Intern with strong skills in data analysis (using Microsoft Excel, tableau and mySQL). Proven ability to facilitate communication between technical teams & end users during system implementations. Aspiring to be a highly skilled Business Analyst
Overview
2
2
Certificates
7
7
years of post-secondary education
Work History
Business Analyst Intern
ExcelR
Bangalore
01.2026 - Current
- Used excel, mysql, tableau on a daily basis
- Conducted data analysis to identify trends and inform business decisions.
- Collaborated with cross-functional teams to streamline project workflows.
- Developed process documentation to enhance operational efficiency and knowledge transfer.
- Assisted in requirements gathering for system enhancements and new projects.
Content Writer
CertPro
Bangalore
02.2021 - 02.2023
- Researched and produced engaging content that enhanced audience
engagement and brand visibility. - Collaborated with cross-functional teams to ensure content alignment
with marketing strategies. - Developed and maintained an editorial calendar to streamline content
production processes. - Conducted keyword research to optimize content for search engine
visibility and traffic growth. - Developed engaging blog posts aligning with target audience interests and SEO practices.
- Collaborated with marketing team to create content strategies enhancing brand visibility.
- Conducted thorough research to ensure accuracy and relevance of information in articles.
- Edited and proofread content for clarity, grammar, and adherence to style guidelines.
Customer Service Coordinator
Etihad Airways
Abu Dhabi
02.2015 - 08.2017
- Responded to customer needs through competent customer service and prompt problem-solving urgency.
- Handled at least 65 escalated customer complaints daily to achieve final customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Monitored and reported on trends in customer interaction (different nationalities including Arabs, far eastern nationalities etc.) to evaluate processes and capitalize on improvement opportunities.
- Expert on multi-cultural skills
Education
MBA - Marketing Research
St. Helens
Auckland, New Zealand 02.2009 - 03.2011
BBA - Commerce
University of Delhi
Dubai, UAE 06.1995 - 08.2000
Certification
Business Analyst/Data Analyst Certified (ExcelR Institute Bangalore 2025)
Skills
Cultural Sensitivity
Social commerce
Relationship building and retention
Performance metrics analysis
Content Marketing & SEO
Timeline
Business Analyst Intern
ExcelR
01.2026 - Current
Content Writer
CertPro
02.2021 - 02.2023
Customer Service Coordinator
Etihad Airways
02.2015 - 08.2017
MBA - Marketing Research
St. Helens
02.2009 - 03.2011
BBA - Commerce
University of Delhi
06.1995 - 08.2000