ABHILASH V.S.

Highly motivated and results-driven professional with a strong commitment to contributing to the success of a dynamic organization. Dedicated to continuous skill enhancement and proactive task management. Seeking a challenging career opportunity where enthusiasm, dedication, and collaboration are valued. Passionate about driving organizational growth and development through a proactive approach in a fast-paced, innovative work environment.

• Data Analyst, Binary Fountain Solutions India Pvt. Ltd., 07/17 - 08/18
• ISHelpDesk, UST Global, UST TVM campus, 09/18 - 10/21, Provide Email, Voice, Chat Support to end users across the organization, Provide FCR and obtained 95% and above in the overall KRA, Identify the issues, do basic troubleshooting steps narrow down the cause of the issue and route it to correct team for solution, Evaluate and validate customer requirements and engage the appropriate L2 team to complete the task, Remotely support users for system and application issues, Grant access to FTP Server, allocating space quota for storage and troubleshooting access issues, Granting Guest wireless access for clients/vendors, Grant access to Development domain server, Elevate rights to users and provide administrative privileges, Mailbox configuration and Outlook troubleshooting, Grant and revoke access in Active Directory, Granting access in network shared folders, Distribution List creation, modification and deletion using IDM, Service Now IT Service management, MDM solutions support - assist users with Intune & AirWatch
• Team Lead - L1 Remote Support, UST Trivandrum, 10/21 - Present, Successfully leading a team by managing workload distribution, setting priorities, and ensuring task completion, Streamlining processes for incident resolution, improving turnaround time for critical issues and enhancing user satisfaction, Mentoring and guiding team members to improve productivity and skill sets, fostering a collaborative work environment, Providing remote support to users for software and application issues using online chat and remote desktop tools, Handling proxy-related requests, including website whitelisting/blocklisting, to maintain organizational internet policies using Zscaler solution, Delivering expert-level troubleshooting for Microsoft Outlook, Office 365, SCCM, and Commvault backup solutions, Validating and managing email traffic using Proofpoint, Performing first-level network troubleshooting, including VLAN tagging and escalation with detailed logs, Performing first level troubleshooting of SCCM, Company Portal, Providing Jamf support for managing Mac OS systems, ensuring smooth device operation

• Father's Name: Viswambharan K.
• Mother's Name: Sreelatha L. V.
• Date of Birth: 07/28/93
• Nationality: Indian