Kumar Aditya
Bengaluru
Summary
Results-driven Technical Support Specialist with expertise in hardware troubleshooting and customer satisfaction. Proficient in SQL and data analysis to resolve client issues and enhance digital communication strategies. Committed to delivering exceptional service and improving service reliability through analytical problem-solving and efficient incident management.
Overview
1
1
year of professional experience
Work History
Technical support L1
Joules to Watts
Bengaluru
04.2025 - 04.2026
- Provided L1 support for Lenovo products, troubleshooting hardware and software issues.
- Delivered remote assistance, resolving issues promptly to maintain high customer satisfaction.
- Logged incidents and tracked tickets, escalating unresolved cases to facilitate timely resolutions.
- Followed Lenovo processes to uphold quality support standards and enhance service reliability.
Digital Interaction Advisor
[24]7.ai
10.2024 - 01.2025
- Provided product information and support across digital platforms, maintaining consistent user experience.
- Resolved client queries through digital communication channels, contributing to increased customer satisfaction.
- Collaborated with program managers to align digital strategies with business objectives, fostering team synergy.
- Adhered to company protocols and training programs, demonstrating adaptability and commitment to team goals.
Education
B.E. - Computer Engineering
New Horizon College of Engineering
Bengaluru, KA06-2024
Skills
- Customer support
- Remote product assistance
- Incident resolution
- Technical troubleshooting
- Remote troubleshooting
- Hardware troubleshooting
- System configuration
- CRM management
- Excel and Dynamics
- Technical documentation
- Problem solving
Projects
- DATA VISUALIZATION, Developed and implemented a project aimed at generating visually compelling visualizations from relational databases.
- MOVIE RECOMMENDATION SYSTEM, The goal of the project is to recommend a movie to the user.
- RESUME ANALYZER, Harness AI, NLP, and ML for precise resume analysis.
- HOME CONNECT IOT APPLIANCE MANAGEMENT SYSTEM, Developed a centralized platform for managing IoT appliances seamlessly.
Timeline
Technical support L1
Joules to Watts
04.2025 - 04.2026
Digital Interaction Advisor
[24]7.ai
10.2024 - 01.2025
B.E. - Computer Engineering
New Horizon College of Engineering