Abhilasha Dadheech
Bhilwara
Summary
Multi-talented Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior executive
Fareportal
Gurgaon
03.2025 - 03.2026
- Managed a, blended process involving high-volume inbound calls, emails, and live chat, improving response time by 15%.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted customers with inquiries through live chat support.
- Documented customer interactions for future reference and analysis.
- Monitored chat queues for incoming requests from customers requiring assistance.
- Results-oriented chat support representative with 3+ years of experience in providing exceptional real-time service. Adept at handling high-volume, complex inquiries while maintaining a 95% customer satisfaction rating
Senior Executive
Fareportal
Gurgaon
05.2015 - 10.2018
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Clarified roles, responsibilities and expectations of staff.
- Established performance goals for department and outlined processes for achievement.
- Increased company growth through collaboration with sales and marketing departments.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Streamlined operations to maximize business efficiency and profits.
- Directed market expansions to propel business forward, meet changing customer needs.
- Gurgaon
Education
MBA - finance And International Business, Ecommerce
INTERNATIONAL SCHOOL OF INFORMATICS AND MANAGEMENT
JaipurBBA - Commerce
International College For Girls
JaipurSkills
- Business Development
- Growth planning
- Operational management
- Business administration
- Revenue Generation
- Administrative support
Languages
English
Intermediate (B1)
B1
Certification
- Diploma in Mass communication and video production .
Timeline
Senior executive
Fareportal
03.2025 - 03.2026
Senior Executive
Fareportal
05.2015 - 10.2018
MBA - finance And International Business, Ecommerce
INTERNATIONAL SCHOOL OF INFORMATICS AND MANAGEMENT
BBA - Commerce
International College For Girls