Abhilash Mohan

Driven by a deep passion for automobiles, I set up an automobile workshop dedicated to delivering excellence in vehicle maintenance, repairs, and performance enhancements.

Founded as 1st Gear Automobiles and successfully rebranded to Garage-360, aligning the brand with a multi-service strategy that expanded offerings from routine servicing to high-performance modifications, delivering end-to-end automotive solutions.

• Built strong brand recognition and customer loyalty by delivering high-quality services consistently over time.
• Improved customer satisfaction with exceptional management skills and timely delivery of customer vehicle.
• Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial analysis to fulfil the 1.8 Cr revenue projection.
• Identified new opportunities for growth, expansion and diversification while creating marketing campaigns to attract new customers

With a vision to create meaningful employment opportunities in tier-2 towns, I founded a BPO that provided high-quality business process outsourcing services while empowering local talent. The initiative not only bridged the employment gap in smaller cities but also brought professional growth and economic development to these regions. By leveraging a strong operational framework, process excellence, and a people-first approach, the BPO grew to nearly 400 employees, delivering exceptional service to global clients. This venture reinforced my commitment to building scalable businesses that balance operational efficiency with social impact.

• Scaled the organization from inception, growing monthly revenues from ₹1.8 lakh to ₹84 lakh within three years, delivering close to ~50x growth through disciplined execution and operational leadership.
• Developed and implemented strategies to maximize efficiency of operations.
• Provided guidance, direction, and support to ensure completion of projects on time and within budget.
• Managed relationships with vendors, contractors, and other external stakeholders.
• Created financial models to forecast future business performance and identify areas of improvement.
• Led organization by establishing business direction and actualizing operational plans to meet goals.
• Introduced programs to promote new managers from within, leading to cohesive leadership structure.

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• Helped set up business in tier 2-3 towns across different locations in India.
• Provided direction on operational processes, business development initiatives, organizational changes, and other areas of improvement.
• Collaborated with clients and customers to develop action plans to address specific challenges and objectives.
• Evaluated existing systems and processes against industry best practices for efficiency enhancement purposes.
• Drive process transformation and continuous improvement initiatives while building a process excellence culture, and ensuring an effective QA program for clients.
• Created comprehensive dashboards on project progress and results.

• Developed Simulation based training programs in the areas of Operational Management, Project management and Finance for Non Finance professionals
• Organized and facilitated these training programs for Industry leaders with avg 53% gain scores
• Collaborated with stakeholders on the design and implementation of customized learning solutions.

• Responsible for overall set up and Management of the organization from base
• Developed strategic plans and objectives to ensure organizational growth and profitability.
• Managed relationships with shareholders, stakeholders, customers, and other key constituents.
• Work on the lines of Business Development, Sales and Client Relationship Management to explore business growth

• Collaborated with Operations team on improvement projects related to quality assurance initiatives.
• Implemented policies, procedures and standards to ensure data accuracy and integrity.
• Designed and developed dashboards to provide visibility into key performance indicators.
• Conducted root cause analysis on operational issues and proposed solutions to resolve them.
• Responsible for ensuring smooth set up and functioning of QA to meet business, internal and certification requirements; this involves designing functional level policies and procedures and driving standardization across all clients
• Manage compliance in accordance with HIPAA, Client & Internal Audits; Info Security Policy and ISO & SAS certifications.
• Developed and maintained staffing models for forecasting and scheduling purposes.
• Managed a team size of 2,200 employees

• Developed and maintained MIS procedures and standards to ensure data accuracy and integrity.
• Monitored system performance and provided recommendations for improvement.
• Involved in project life-cycle: RFP, pricing, set-up, go Live, day-to-day operations and invoicing
• Advised senior management on strategic planning, financial forecasting, budgeting, Optimization and Process reengineering.
• Planning for changes and manage operational capacity and resources accordingly.
• Oversee Workforce Management- Forecasting, Scheduling, RTA activities while ensuring all the client expectations are adhered to.
• Manage all aspects of outbound operations from Lead management, campaign analysis, collections and sales

• Created monthly reports for senior management summarizing operational performance metrics
• Provide technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.
• Communicate effectively with clients and technology partners to identify needs and evaluate alternative technical solutions.
• Ensuring the development of new MIS using tools like Business Objects, Excel, SQL and MS Access