Abhimanyu Verma
New Delhi
Summary
Operations and customer experience leader with 13+ years of experience across hospitality, managed workspaces, ecommerce, supply chain, logistics and technology-enabled operations. Proven record of leading multi-site portfolios in India and the United States, owning P&L and operating budgets, improving occupancy and service delivery, reducing costs, building vendor ecosystems, strengthening compliance, and scaling large frontline teams. Combines strategic planning with hands-on execution, data-led governance and strong stakeholder management.
Overview
14
14
years of professional experience
Work History
Corporate Cluster Growth Manager
G6 Hospitality
04.2026 - Current
- Own cluster-level P&L, occupancy, revenue, collections, labour productivity, guest experience and operating performance for seven extended-stay properties across four U.S. states.
- Drive weekly business reviews covering ADR, occupancy, cancellations, room readiness, out-of-order inventory, staffing, expenses, compliance, vendor performance and property-level risks.
- Reduced out-of-order inventory from 36 rooms to 11 through structured maintenance follow-up, vendor escalation, room prioritisation and accountability routines.
- Redesigned front-desk and night coverage, saving approximately 40 labour hours per property per week while maintaining operating coverage and emergency support.
- Stabilised operations during critical events involving power outages, boiler and plumbing failures, elevator incidents, firepanel compliance, waste disruption, pest issues and guest safety escalations.
- Strengthened controls around cash collection, payroll/time-sheet alignment, hiring, termination, refunds, rate adjustments, vendor approvals and guest compensation.
- Studio 6 Extended Stay, U.S. Multi-State Portfolio
Senior Manager - Operations & Customer Experience (Pan-India Operations Lead)
Innov8 / Workflo by OYO
Gurugram
12.2021 - 03.2026
- Led end-to-end operations and customer experience for a national managed-workspace portfolio that expanded to 40+ centres, 8,000+ seats and approximately 557,000 sq. ft.
- Managed 40 centre managers, a 4-member vendor onboarding team and approximately 245 housekeeping, security, pantry and supervisory personnel through structured reviews, audits and performance governance.
- Owned OPEX, facilities, repairs and maintenance, electricity, manpower, consumables, vendor onboarding, collections, churn, NPS, compliance, client escalations and centre readiness.
- Improved operating cost to approximately INR 36-38 per sq. ft.; delivered collections of 99.46%, reduced churn below 3%, and achieved 6-7% manpower optimisation through productivity and deployment changes.
- Built and standardised SOPs for vendor onboarding, PO-to-payment controls, customer issue resolution, security-deposit exits, energy tracking, audit routines, ticketing and centre-manager operating cadence.
Supply Hub Manager - Logistics & Warehousing
Zilingo Global Private Limited
12.2019 - 12.2021
- Led end-to-end logistics and warehousing from pickup through delivery, coordinating 3PL and courier partners including DHL, Aramex, UPS, Blue Dart and regional providers.
- Managed B2B inventory, warehouse productivity, 5S, team performance, operational KPIs, budgets and forecasts across multiple Indian locations.
- Coordinated import and export shipments with teams in Bangladesh, Mexico, Argentina and the United States while maintaining cost and service controls.
- Pivoted procurement and fulfilment during the pandemic to masks, sanitisers and PPE kits for large enterprise customers.
Supply Operations Manager
OMAPAL Technologies (Flyrobe)
07.2018 - 12.2019
- Led procurement, order management, made-to-order and rental fulfilment, vendor returns, inventory readiness and quality controls for a fashion-rental business.
- Created SOPs and business requirement documents, tested UI/ERP workflows and APIs, and partnered with technology teams to improve customer and warehouse processes.
- Developed management reports and Tableau-based operating views to identify delays, fulfilment gaps and corrective actions.
Deputy Manager - Operations, Product & Program Management
Jabong / Myntra (Novarris & Instakart)
01.2016 - 06.2018
- Led seller and order-fulfilment initiatives spanning order management, ERP, inventory, catalogue, warehouse and supplier onboarding systems.
- Migrated 650+ sellers from marketplace processes to JIT/Unicommerce-led operations and supported two major ERP/business-model transitions during the Jabong-Myntra integration.
- Defined SOPs, BRDs, process maps, integrations and UAT requirements; acted as the bridge between business, technology, operations and sellers.
- Tracked seller NPS and fulfilment metrics including order-to-ship, order-to-delivery, cancellations, RTO, first-attempt delivery, cost and consolidation.
Founder / Operations Manager
SPRY Infotech (Classverse)
New Delhi
05.2015 - 01.2016
- Co-founded and operated a fitness-class subscription platform; built operating processes, recruited the team, managed clients, funding and technology coordination.
- Onboarded more than 1,000 fitness centres within six months and managed customer care, business development and product lifecycle inputs.
Assistant Manager - Vendor & Operations
Jade eServices (Jabong.com)
02.2013 - 04.2015
- Managed vendor onboarding and operations for 400+ vendors, pan-India warehouse/procurement coordination, order fulfilment, customer issues and compliance.
- Built the Vendor Care process, supported JIT procurement, improved vendor performance and used SQL/VBA-based reporting for operational analysis.
Education
B.Tech - Electronics & Communication Engineering
PDM College of Engineering & Technology
01-2012
Skills
- Multi-Site Operations
- P&L & Budget Ownership
- Customer Experience
- NPS & Retention
- Facilities & Workplace Operations
- Hospitality Operations
- Procurement & Vendor Management
- Workforce Planning
- Revenue Improvement
- Occupancy Improvement
- ADR Improvement
- Operational Excellence
- Compliance
- Audits
- Risk Management
- R&M and Business Continuity
- SOPs
- BRDs
- Process Transformation
- Dashboards
- KPIs
- Management Reviews
- Cross-Functional Leadership
Custom
- Led a 7-property U.S. extended-stay portfolio covering approximately 800+ rooms across Minnesota, Tennessee, Maryland and Kansas; owned P&L performance, sustained occupancy and cleanliness above 80%, and supported 100% occupancy on selected weekends.
- Reduced out-of-order rooms from 36 to 11 and redesigned staffing coverage to save approximately 40 labour hours per property per week while protecting guest service and operational continuity.
- Scaled pan-India workspace operations to 40+ centres, 8,000+ seats and approximately 557,000 sq. ft.; led 40 centre managers, a 4-member vendor onboarding team and a frontline workforce of about 245.
- Brought operating cost to approximately INR 36-38 per sq. ft., achieved collections of 99.46%, reduced churn below 3%, and delivered 6-7% manpower optimisation through stronger controls and productivity management.
- Led large operational and technology transitions, including migration of 650+ marketplace sellers, ERP/WMS changes, vendor onboarding digitisation, SOP/BRD development and cross-functional implementation.
Timeline
Corporate Cluster Growth Manager
G6 Hospitality
04.2026 - Current
Senior Manager - Operations & Customer Experience (Pan-India Operations Lead)
Innov8 / Workflo by OYO
12.2021 - 03.2026
Supply Hub Manager - Logistics & Warehousing
Zilingo Global Private Limited
12.2019 - 12.2021
Supply Operations Manager
OMAPAL Technologies (Flyrobe)
07.2018 - 12.2019
Deputy Manager - Operations, Product & Program Management
Jabong / Myntra (Novarris & Instakart)
01.2016 - 06.2018
Founder / Operations Manager
SPRY Infotech (Classverse)
05.2015 - 01.2016
Assistant Manager - Vendor & Operations
Jade eServices (Jabong.com)
02.2013 - 04.2015
B.Tech - Electronics & Communication Engineering
PDM College of Engineering & Technology