Playing table tennis, Poem writing, Watching anime
ABHINAB KUMAR NATH
Assistant Product Manager
Kolkata,West Bengal
Summary
Assistant Product Manager with 4 years of experience in product development, business analysis and stakeholder management. Diversified professional experience - digital transformation in Ed-Tech and IT-Operations for Automobiles. Highly goal-driven and passionate about products and enhancing customer experience.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Assistant Product Manager
Tata Consultancy Services
Kolkata, West Bengal
07.2021 - Current
- Managed ecosystem of stakeholders and customers looking to scale from brick and mortar model to blended model of delivery and operations.
- Led design and development of 7 microsites for 2 key accounts offering end-to-end delivery of PAAS for digital and blended learning programs in B2B2C model.
- Conceptualized and implemented 'Community Connect' feature in Learning Management System which improved QOQ Customer Satisfaction Index by 15%.
- Liaised between partners and delivery team to create customizable Microsite-build-templates reducing average delivery time by 37%.
- Developed Product creatives, identified suitable target groups and assisted in creating engaging Sales pitches driving a growth in QOQ Sales revenue by 27%.
Product Owner
Accenture Solutions Private Limited
Hyderabad, Telangana
07.2017 - 07.2019
- Led and managed end-to-end implementation of functionalities and facilitated process flow for CKD-OMS(Completely Knocked Down- Overseas Manufacturing System) application.
- Understood business requirements, created user stories and liaised between partners, SME and internal team to develop actionable features.
- Collaborated with cross-functional teams and partners across Germany, Russia, Thailand and USA for product reviews on application feature development, customer feedback and gap analysis improving user experience by 16%.
- Drove planning and design of application setup for a new plant in Mexico resulting in an additional organizational revenue of $0.75 million.
- Identified scope of automation for routine tasks in the application resulting in reduction in manual efforts by 22%.
- Facilitated Agile Scrum framework – sprint planning, backlog grooming, sprint reviews and sprint retrospectives.
Application Development Analyst
Accenture Solutions Private Limited
Hyderabad, Telangana
11.2016 - 06.2017
- Assisted in application support and maintenance through incident resolution and problem management in ITSM.
- Adapted root cause analysis approach to provide prompt and permanent solutions for user requests maintaining user rating of 5/5 (best experience) throughout.
- Prioritized tasks for incident resolution and effectively collaborated with internal teams to ensure acceptable SLA uptime of 99.95%.
- Managed error identification and handling for more than 160 active tables using code analysis and SQL.
Education
PGPM - Operations And Strategy
Great Lakes Institute Of Management
Chennai 08.2020 - 06.2021
Bachelor of Technology - Production Engineering
Veer Surendra Sai University Of Technology
Burla 08.2012 - 05.2016
AISSCE - Science
DAV Public School,Kansbahal
Kansbahal 03.2011 - 03.2012
AISSE -
DAV Public School, Kansbahal
Kansbahal 03.2009 - 03.2010
Skills
Product management , Wireframe, Agile, Competitor Analysis, Software Development Life Cycle, User Experience, Design Thinking, Product Roadmap
Accomplishments
- Awarded top performer of the quarter twice in a row in Accenture Solutions Private Limited.
- Participated in Japanese Culture Exchange program -JENESYS, conducted by Japan International Cooperation Center (JICE) in Nov, 2011 after being selected by CBSE and MHRD, Govt. Of India.
- State Topper in English in 2009 and 2011 in International Assessments For Indian Schools(IAIS) organized by Educational Assessment Australia, UNSW Global
Interests
Match analysis for E-Sports - DOTA 2 and CS:GO
Certification
Foundation of Business Analytics by Great Learning
Academic Projects
Empirical Study - Role of Sensory branding and Employee Empathy in Customer Satisfaction across SEC Services
- Completed, Study the effect of Employee Empathy and Sensory Branding, and their effect both individually as well as combined, on Customer satisfaction and Customer Retention
- Techniques used: Hypothesis Testing, Qualitative and Quantitative Data Analysis, Linear Regression,SPSS
Visualizing sales and profits of a superstore to identify the best sellers
- Completed, Project on Preparation of dashboard to pick and pitch the best selling products focusing on sales and profits of various products of a superstore.
- Techniques used: Special Charts, Tableau
Timeline
Assistant Product Manager
Tata Consultancy Services
07.2021 - Current
PGPM - Operations And Strategy
Great Lakes Institute Of Management
08.2020 - 06.2021
Product Owner
Accenture Solutions Private Limited
07.2017 - 07.2019
Application Development Analyst
Accenture Solutions Private Limited
11.2016 - 06.2017
Bachelor of Technology - Production Engineering
Veer Surendra Sai University Of Technology
08.2012 - 05.2016
AISSCE - Science
DAV Public School,Kansbahal
03.2011 - 03.2012
AISSE -
DAV Public School, Kansbahal
03.2009 - 03.2010
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