Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Abhinandini Mehra

INFORMATION TECHNOLOGY
Ambala

Summary

Insightful Information Technology Manager with 2 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

Overview

5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

IT Manager

Legacy Law Services
Remote
04.2022 - 12.2023
  • Conducted comprehensive data analysis in Excel to extract key insights for decision-making
  • Translated complex datasets into visual representations for easier stakeholder understanding
  • Collaborated with cross-functional teams to ensure accurate and timely reporting
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.

Customer Service Representative

Deftsoft Informatics Pvt Ltd
01.2021 - 12.2021
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Created a new customer database by entering customer information into a system
  • Developed and trained 4 new customer service representatives on proper handling of customer inquiries

Digital Marketing Intern

Deftsoft Informatics Pvt Ltd
01.2020 - 07.2020
  • Planned and executed digital and social media campaigns to drive brand awareness and engagement
  • Created compelling and visually appealing content for various digital platforms
  • Monitored key performance indicators (KPIs) to measure the success and impact of digital initiatives

Digital Marketing Intern

Altorise Ventures Pvt Ltd
02.2019 - 10.2019
  • Provided regular updates on keyword performance and recommended continuous improvements
  • Played a key role in maintaining an organized content calendar for timely delivery of marketing materials
  • Supported the implementation of marketing strategies through effective communication and project management

Education

PROFESSIONAL CERTIFICATE - DATA ANALYTICS AND GENERATIVE AI

IIT KANPUR
KANPUR
05.2025 - 12.2025

Graduate Diploma - Marketing Management

Humber College
Etobicoke, Ontario
01.2024 - 12.2024

Master of Business Administration - IT Management

Amity University
Noida, UP
07.2021 - 06.2023

Bachelors in Applied Arts - Graphic Design

Chitkara University
Rajpura, Punjab
08.2017 - 08.2021

Skills

  • Google Analytics

  • ARTIFICIAL INTELLIGENCE

  • WordPress

  • CorelDraw

  • HTML

  • CSS

  • Excel

  • SQL

  • Python

Certification

EXCEL USING AI WORKSHOP

Timeline

PROFESSIONAL CERTIFICATE - DATA ANALYTICS AND GENERATIVE AI

IIT KANPUR
05.2025 - 12.2025

EXCEL USING AI WORKSHOP

05-2025

Graduate Diploma - Marketing Management

Humber College
01.2024 - 12.2024

IT Manager

Legacy Law Services
04.2022 - 12.2023

Master of Business Administration - IT Management

Amity University
07.2021 - 06.2023

Customer Service Representative

Deftsoft Informatics Pvt Ltd
01.2021 - 12.2021

Digital Marketing Intern

Deftsoft Informatics Pvt Ltd
01.2020 - 07.2020

Digital Marketing Intern

Altorise Ventures Pvt Ltd
02.2019 - 10.2019

Bachelors in Applied Arts - Graphic Design

Chitkara University
08.2017 - 08.2021

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Abhinandini MehraINFORMATION TECHNOLOGY