Virtual Customer Service Associate (Chat & Email) at Amazon Development Center Of IndiaVirtual Customer Service Associate (Chat & Email) at Amazon Development Center Of India
<ul>
<li>Facilitated <strong>Agile ceremonies</strong> (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives) to ensure seamless collaboration, and drive continuous improvement.</li>
<li>Fostered a collaborative and <strong>self-organizing team</strong> environment by facilitating problem-solving and decision-making discussions.</li>
<li>Proactively identified and <strong>resolved impediments</strong> to maintain sprint flow, and <strong>maximize team efficiency</strong>.</li>
<li>Managed <strong>product backlog refinement</strong>, working closely with Product Owners and stakeholders to ensure prioritized and well-defined user stories.</li>
<li>Monitored and reported <strong>Agile metrics</strong> such as velocity, burndown charts, and cycle time to assess team performance and drive process enhancements.</li>
<li>Owned release management, coordinating between developers, testers, and business stakeholders to ensure timely, high-quality deliveries.</li>
<li>Worked closely with cross-functional teams to resolve dependencies and ensure timely releases, resulting in a <strong>50% increase in positive stakeholder feedback, and a 20% reduction in customer complaints.</strong></li>
<li>Mentored beginners on Agile best practices, contributing to a high-performing team culture.</li>
<li>Performed functional, UI, regression, smoke, performance, load, security, compatibility, and usability testing, and <strong>delivered quality software</strong> to customers.</li>
<li>Handled customer-reported issues related to live applications, ensuring prompt resolution, and <strong>minimizing downtime</strong>.</li>
<li>Requirement gathering, documentation, communication, team building, quality control.</li>
</ul> at Mahindra Last Mile Mobility Ltd.<ul>
<li>Facilitated <strong>Agile ceremonies</strong> (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives) to ensure seamless collaboration, and drive continuous improvement.</li>
<li>Fostered a collaborative and <strong>self-organizing team</strong> environment by facilitating problem-solving and decision-making discussions.</li>
<li>Proactively identified and <strong>resolved impediments</strong> to maintain sprint flow, and <strong>maximize team efficiency</strong>.</li>
<li>Managed <strong>product backlog refinement</strong>, working closely with Product Owners and stakeholders to ensure prioritized and well-defined user stories.</li>
<li>Monitored and reported <strong>Agile metrics</strong> such as velocity, burndown charts, and cycle time to assess team performance and drive process enhancements.</li>
<li>Owned release management, coordinating between developers, testers, and business stakeholders to ensure timely, high-quality deliveries.</li>
<li>Worked closely with cross-functional teams to resolve dependencies and ensure timely releases, resulting in a <strong>50% increase in positive stakeholder feedback, and a 20% reduction in customer complaints.</strong></li>
<li>Mentored beginners on Agile best practices, contributing to a high-performing team culture.</li>
<li>Performed functional, UI, regression, smoke, performance, load, security, compatibility, and usability testing, and <strong>delivered quality software</strong> to customers.</li>
<li>Handled customer-reported issues related to live applications, ensuring prompt resolution, and <strong>minimizing downtime</strong>.</li>
<li>Requirement gathering, documentation, communication, team building, quality control.</li>
</ul> at Mahindra Last Mile Mobility Ltd.
<ul>
<li>Coordinated production schedules and ensured timely delivery of materials.</li>
<li>CLIENT HANDLED: Timberland, Tommy Hilfiger, Calvin Klein, Mango, Dustin, A&F, GAS, Cevimode, C. Lloyds, Oxbow, IKKS, Nordstrom, Lyle & Scott.</li>
<li>STYLES HANDLED: Men's shorts and pants, including bottoms such as chinos, cargo shorts, and shirts made from fabrics like twill weave, plain weave, and corduroy.</li>
<li>Supervised daily stock operations and ensured inventory accuracy.</li>
<li>Worked with cross-functional teams to achieve goals.</li>
</ul> at MEENAKSHI INDIA PVT LTD. SALEM<ul>
<li>Coordinated production schedules and ensured timely delivery of materials.</li>
<li>CLIENT HANDLED: Timberland, Tommy Hilfiger, Calvin Klein, Mango, Dustin, A&F, GAS, Cevimode, C. Lloyds, Oxbow, IKKS, Nordstrom, Lyle & Scott.</li>
<li>STYLES HANDLED: Men's shorts and pants, including bottoms such as chinos, cargo shorts, and shirts made from fabrics like twill weave, plain weave, and corduroy.</li>
<li>Supervised daily stock operations and ensured inventory accuracy.</li>
<li>Worked with cross-functional teams to achieve goals.</li>
</ul> at MEENAKSHI INDIA PVT LTD. SALEM
<ul>
<li>Delivered exceptional customer service, effectively resolving challenging interactions to enhance customer satisfaction.</li>
<li>Handled heavy items to support operational demands, ensuring seamless workflow.</li>
<li>Maintained effectiveness under tight time constraints, achieving timely task completion to meet team objectives.</li>
</ul> at Kmart Australia<ul>
<li>Delivered exceptional customer service, effectively resolving challenging interactions to enhance customer satisfaction.</li>
<li>Handled heavy items to support operational demands, ensuring seamless workflow.</li>
<li>Maintained effectiveness under tight time constraints, achieving timely task completion to meet team objectives.</li>
</ul> at Kmart Australia