A BBA graduate in Marketing and Operation and entrepreneurship with more than 9 months of professional experience in an Ed-tech firm with expertise in requirement gathering, business and gap analysis and client relationship management. An aspiring individual with a strong belief in outcome-oriented approach and continuous learning, I am currently seeking a challenging and rewarding opportunity in international business and marketing to enhance my professional skills.
Hi, I’m
Abhinav Aditya
Greater Noida
Summary
Overview
2
years of professional experience
1
Certification
Work History
Startek
Executive Operations
09.2023 - Current
Job overview
- Managed the day-to-day operations of a multi-million dollar organization.
- Respond to customer inquiries, issues, and requests via various communication channels.
- Assist customers with technical issues or troubleshooting remotely, using remote access tools when necessary.
- Gather and relay customer feedback and suggestions to relevant departments to improve products, services, or processes.
- Develop and maintain a deep understanding of the company's products or services to provide accurate information and solutions to customers.
- Implemented process improvements to streamline workflow and maximize productivity.
- Achieved performance metrics to measure success of operations team objectives.
Entrepreneurial Ventures
Founder
10.2022 - 07.2023
Job overview
- Launched and managed two entrepreneurial ventures focused on door‑to‑door alcohol deliveries (tiPPle drinks) and web development services (webDevelopment OFC), SMM respectively.
- Spearheaded all aspects of business operations, including business planning, marketing strategies, and client acquisition.
- Demonstrated resilience and adaptability in the face of challenges, learning valuable lessons from these experiences.
- Despite the challenges faced, developed essential skills in customer relationship management, marketing, and team coordination.
Smart Owls
Business Development Associate
09.2021 - 05.2022
Job overview
- Implementation of applications at different institutions/clients for online teaching purposes
- Participated at the requirement workshop with customers to understand their current needs
- Conducting gap analysis to improve customer experience by reducing the gap between expectations and actual experiences
- Involved in Daily Huddled meetings, Backlog Refinement, Sprint Planning, and Sprint Retrospective along with the team in Agile Methodology in a development project
- Responsible for reviewing the test scenario and test case prepared by in-housing testing teams
- Weekly strategy connects with the senior leadership team of the company to discuss various org-level initiatives
- Live project on Market Research to acquire new clients and develop sales pitches.
Education
I.K. Gujral Punjab Technical University
BBA Graduation
08.2022
University Overview
GPA: 7.31/10
Ryan International School
Intermediate
05.2017
University Overview
Board: CBSE XIIth
Central Academy
Matriculation
03.2015
University Overview
Board: CBSE Xth
Skills
- Leadership
- Networking
- Teamwork/collaboration
- Diversity awareness
- Conflict resolution
- Mentoring
- Search Engine optimization
- Social Media Marketing
- Strategic Planning and Execution
- Cost-Reduction Strategies
- Process Improvements
- Profitability and Revenue Generation
- Management
- Marketing
- Operations Management
- Team Leadership
Certification
- Fundamentals in Digital marketing - Google, 2021, E7CCL62SH
- Microsoft Excel, 2021
- Microsoft Word/PP
- Google Analytics, 2022
- BOI Content Creator 2023
- Advanced Chat GPT 2023
- SEO 2023
Social Initiatives
Social Initiatives
Dean’s list - Fall 2019, Spring 2020, Fall 2021 Awarded with ‘ON THE SPOT AWARD’ multiple times for handling severe situations while working for various clients. Star Performer Award while working with clients of different region and lifestyle -Feb 2021 Elected as the school captain of Siddhartha Public School. -Jan2014-15 Appointed as the Football Team Captain, and won the WBF Football Tournament. Elected as the Education Minister, State -Ryan International School -July2015-16 Stood 1st position (Under A category) at All India Yoga Speech Competition, held at Bishop-Westcott, Ranchi. Apr 2014
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Timeline
Executive Operations
Startek
09.2023 - Current
Founder
Entrepreneurial Ventures
10.2022 - 07.2023
Business Development Associate
Smart Owls
09.2021 - 05.2022
I.K. Gujral Punjab Technical University
BBA Graduation
Ryan International School
Intermediate
Central Academy
Matriculation
Similar Profiles
Pranay TiwariPranay Tiwari
Team Lead, Flipkart PAM (Paid Account Management) at StartekTeam Lead, Flipkart PAM (Paid Account Management) at Startek
Swarup roySwarup roy
Operations Executive at STARTEKOperations Executive at STARTEK
Manuel Alberto Rivera MartinezManuel Alberto Rivera Martinez
Customer Service Representative at StarTekCustomer Service Representative at StarTek
Justin ColemanJustin Coleman
Technical Support Representative at StarTekTechnical Support Representative at StarTek
Neeraj KumarNeeraj Kumar
Business Head at Supermarket Grocery Supplies Pvt. Ltd (Big Basket)Business Head at Supermarket Grocery Supplies Pvt. Ltd (Big Basket)