Abhinav Anand
Senior Program Manager
Bengaluru
Summary
PMP Certified Global Sales and Operations Program Manager with over 10 years of experience leading Fortune 500 customers in Sales, Procurement, Program Management, Global Projects and Services. Proven track record in driving end-to-end customer relations as a Global Lead, spearheading strategic initiatives to boost sales revenue, digital business process transformation, financial management and global projects, including Gen AI procurements processes in APJC. Expertise in executive briefing and cross functional stakeholder management. Adept at process governance and account structuring to create a seamless business ecosystem for Global Business houses.
Dynamic individual with hands-on experience in Sales and Operations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
2
2
Certification
18
18
years of post-secondary education
Work History
Global Customer Program Manager
Dell Technologies
05.2019 - Current
- PMP Certified Global Sales and Operations Program Manager with over 10 years of experience leading Fortune 500 customers in Sales, Procurement, Program Management, Global Projects and Services.
- Proven track record in driving end-to-end customer relations as a Global Lead, spearheading strategic initiatives to boost sales revenue, digital business process transformation, financial management and global projects, including Gen AI procurements processes in APJC.
- Expertise in executive briefing and cross functional stakeholder management.
- Adept at process governance and account structuring to create a seamless business ecosystem for Global Business houses.
- Global Sales and Operations Program Manager for top 1% of Dell customers like Boeing, Nvidia, JPMC, Ford, Honeywell etc.
- Drive revenue worth $800M in collaboration with sales for CSG, ISG and GPU deals (Gen AI servers).
- Lead end-to-end program management & 360 degree governance for GPU's deal in APJC.
- Lead Project Manager & Advisor for strategic customer projects globally.
- End to End operational lead for cross functional collaboration for internal and external stakeholders.
- Drive strategic & tailored global governance module for enterprise customers.
- Digital Business Transformation project lead with expertise in Procurement, Finance modeling and operational support matrix.
- Integrating 360-degree Business Process Modeling and Governance with Net Promoter Score (NPS).
- Project/ Program Management
- Sales and Revenue Generation
- Global Governance
- Risk Management
- Stakeholder Management
- Customer Relationship Management
- Agile and Resilient
- Product Knowledge & Technical Proficiency
- CRM & Customer Success Platforms
- Data Analytics & Reporting
- Process Automation & Workflow Optimization
- Technical Troubleshooting & Problem-Solving
- Integration & API Knowledge
- Coordinated with various functions within company to meet customer requirements.
- Monitored program performance metrics closely to identify areas for improvement and make necessary adjustments.
- Collaborated with cross-functional teams to ensure seamless integration of program components.
- Negotiated contracts with vendors and suppliers, securing the best possible terms for the organization while maintaining quality standards.
- Drove continuous improvement initiatives within the department, leading to higher levels of employee engagement and productivity.
- Identified opportunities for process improvement, implementing changes that resulted in cost savings and enhanced service delivery.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Territory Sales Manager
Godrej and Boyce Mfg. Co. Ltd
06.2013 - 06.2017
- Sales Manager driving revenue worth $108M from B2B and B2C business formats in Mumbai Market.
- Managing working capital, retail operations and channel expansion.
- Ensure 10% incremental business growth YOY.
Education
MBA - Marketing Management
Xavier's Institute of Social Service
04.2001 - 01.2019
Bachelor of Commerce - undefined
St. Xavier's College
Project Management Professional - undefined
Project Management Institute
Business Technology And Innovation With AI - Technology And AI
Indian School of Business
Hyderabad, India 05.2025 - Current
Skills
Project/ Program Management
Sales and Revenue Generation
Global Governance
Risk Management
Stakeholder Management
Customer Relationship Management
Agile and Resilient
Product Knowledge & Technical Proficiency
CRM & Customer Success Platforms
Data Analytics & Reporting
Process Automation & Workflow Optimization
Technical Troubleshooting & Problem-Solving
Integration & API Knowledge
Team leadership
Sales strategy
Client relationship management
Team collaboration
Sales operations
Sales strategy development
Sales process
Adaptability
Strategic planning
Accomplishments
- Project Management Professional - Project Management Institute - 02/2020
- Successfully Program Managed APJC largest enterprise deal.
- Digital self serve transition on IVR of US customer care.
- Digitization of end to end procurement (order to cash) process in APJC.
- All India Best Salesman - 2016
Certification
PMP
Badminton
State Champion U-19 and National Player from Jharkhand
Timeline
Business Technology And Innovation With AI - Technology And AI
Indian School of Business
05.2025 - Current
PMP
02-2020
Global Customer Program Manager
Dell Technologies
05.2019 - Current
Territory Sales Manager
Godrej and Boyce Mfg. Co. Ltd
06.2013 - 06.2017
MBA - Marketing Management
Xavier's Institute of Social Service
04.2001 - 01.2019
Bachelor of Commerce - undefined
St. Xavier's College
Project Management Professional - undefined
Project Management Institute