Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Abhinav Chaudhary

Technical Project Manager, Digital Transformation
Gurugram
Abhinav Chaudhary

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
years of professional experience
4
years of post-secondary education
1
Language

Work History

FIS
Gurgaon, Haryana

Principal Analyst
08.2024 - Current

Job overview

  • Directed and governed enterprise-scale digital transformation programs for global FIS contact centers, aligning initiatives with corporate strategy and client objectives.
  • Managed 25+ end-to-end implementation and conversion programs, achieving a 98% on-time delivery rate and ensuring seamless agent onboarding and transition.
  • Oversaw mission-critical data migration and validation workstreams, enabling LOB transformation targets exceeding $1M, with 100% data integrity, regulatory compliance, and zero post-implementation defects.
  • Drove cross-functional collaboration to design, configure, and deploy customized contact center solutions, delivering a 20% reduction in Average Handling Time (AHT) and measurable service quality improvements.
  • Instituted robust project governance frameworks, encompassing milestone tracking, performance dashboards, and proactive risk management to safeguard delivery outcomes.
  • Acted as a strategic interface between technical delivery teams and business leadership, translating complex, multi-dimensional requirements into scalable, future-ready solutions supporting long-term transformation goals.

Sprinklr
Gurgaon

Implementation Manager
10.2021 - Current

Job overview

  • Involved in setting up the implementation team for CCaaS.
  • Primary responsibilities include planning the Contact Center infrastructure and creating innovative solutions to increase the PBUCs currently being achieved by the customer on the Sprinklr platform.
  • Currently working with HDFC Bank on migrating existing Contact centers on Cisco and Avaya to Sprinklr.
  • Responsible for managing a team of Consultants, ensuring that they are meeting their objectives and working efficiently
  • Responsible for managing various projects, such as the development of new features or the implementation of new software
  • Currently responsible for onboarding the customer once the sales team brings in the contract, planning the architecture, configuring it, and then training the customer on how to use the platform moving forward
  • Worked with the social media heads of customers such as YouTube and came up with a solution for the Visual Insights which helped them interact with the content creators losing money in a more efficient manner
  • Helped design the social media structure for Restaurant Brand International (Burger King) so that they could effectively monitor any logo counterfeits
  • Helped design the advocacy setup of Oracle, where they were able to set up 20000 advocates for their brands on social media to be able to post promotional content
  • Worked with the product team to migrate all data for multiple customers into the current
  • Sprinklr platform
  • Worked with the Marketing team of Upwork to design their Advocacy program along with their Social Engagement and Social Listening structures
  • Working with Bank of Montreal to roll out Employee Advocacy in different languages throughout the globe.

Orange Business Services
Gurgaon

Implementation Specialist
09.2020 - 10.2021

Job overview

  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Delivered at least 7 projects per month which include new sites, migrations and upgrades
  • Oversaw network performance, making changes to boost overall efficiency and power
  • Planned implementation of network enhancements and upgrades
  • Reviewed technical specifications from clients and vendors to design the hardware and software requirements of new deployments.

Aricent Technologies
Gurgaon

Network Engineer
09.2018 - 09.2020

Job overview

  • Provide TAC support for global clients working on Cisco CUCM
  • Provide technical TAC trainings to the team on topics such as Geolocation, Media Resources, etc
  • Act as escalation support for network down situations and multiple user issues
  • Help customerswithnetworkdeploymentandresolveescalatedcaseswithinthestipulatedSLAs
  • Provide support for escalated cases related to CUCM and voice gateways related to call routing, IP phones, video phones
  • Work with the development and BU teams to open new software bugs in the system when identified
  • Provide support for integration of CUCM with Unity, UCCX, Gateways, LDAP and other third party applications
  • SupportCUCMUpgrades,InstallationsandRebuildinnetworkdownsituations.Upgradeand maintenance of UCS servers (UCS-C series).

HCL Technologies

Senior Analyst
02.2016 - 09.2018

Job overview

  • Addressed end-user requests professionally and in a timely manner
  • Formulated daily status reports on completed tasks and current issues
  • Handled SRST, Voice Routing Protocols and Voice Gateways and even maintained the network engineering framework
  • Provided support and suggestions for Cisco voice infrastructure.

Education

Uttar Pradesh Technical University

B.Tech from EEE
07.2011 - 05.2015

Skills

Skills Adaptabilityundefined

Timeline

Principal Analyst

FIS
08.2024 - Current

Implementation Manager

Sprinklr
10.2021 - Current

Implementation Specialist

Orange Business Services
09.2020 - 10.2021

Network Engineer

Aricent Technologies
09.2018 - 09.2020

Senior Analyst

HCL Technologies
02.2016 - 09.2018

Uttar Pradesh Technical University

B.Tech from EEE
07.2011 - 05.2015

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Abhinav ChaudharyTechnical Project Manager, Digital Transformation