Senior Engineer Specialist
Concentrix
- Provided expert assistance to business clients facing issues with their Microsoft business accounts, including access, security, and data protection concerns.
- Resolved account-related problems by leveraging Microsoft’s internal tools and protocols, ensuring compliance with data protection policies.
- Acted as a liaison between clients and Microsoft’s technical teams to escalate and resolve complex issues efficiently.
- Delivered high-quality customer service while maintaining confidentiality and integrity of sensitive business data.