Aspire to excel in life and continuously improve by aligning professional goals with those of the organization. Committed to serving humanity in any capacity whenever opportunities arise.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Senior Planview Administrator
EY (Ernst & Young)
Chennai
09.2023 - Current
Managed all modifications in Planview applications, including PPM PRO, Lean kit, Project Place, Enterprise One (PRM), Lifecycle, and Progression Engine.
Conducted thorough review and approval of all changes prior to implementation, ensuring adherence to standards.
Configured screens and timesheets, and managed configuration files to optimize system performance.
Provided comprehensive training sessions to All 50 project managers on Planview tools, addressing and resolving all related issues and configurations from end to end.
Ensured seamless execution of necessary adjustments within system to enhance operational efficiency and user experience.
Technical Support Consultant Lead
Planview India Pvt. Ltd
Bengalore
01.2022 - 09.2023
Managed product support for PRM (Portfolio), Agile Place, PPM Pro, and UMT (Upgrade Management Team).
Provided solutions for all L2 cases by analyzing logs and querying database.
Utilized tools such as Salesforce, SSMS, Jenkins, mRemote, Jira, New Relic, and Sumo Logic to diagnose and resolve issues.
Ensured effective communication and collaboration with internal teams and stakeholders to address and resolve technical challenges promptly.
Maintained high level of customer satisfaction through timely and accurate issue resolution and proactive support.
Production Support Analyst
FIS
Bengalore
03.2020 - 12.2021
Managed production issues and applications for BANDHAN BANK, FINO PAYMENT BANK, Fincare Small Finance Bank, ESAF BANK, NESFB, SURYODAY, and AROHAN.
Oversaw CBS (Core Banking System) applications including LMS, Deposit, and MFI (Microfinance Institution).
Experienced in reconciliation, API functionality, and handling production issues promptly.
Led new enhancements from UAT (User Acceptance Testing) to production, ensuring adherence to BRD (Business Requirements Document) and FSD (Functional Specification Document).
Responsible for querying clients and coordinating with development team from BRD understanding to FSD preparation and development.
Ensured smooth production movements and addressed client queries to maintain high satisfaction levels.
Identified manual processing deficiencies and instituted automation techniques, reducing manual labor by 50% and increasing workflow efficiency by 40% through automation of report generation, ticket assignments, and job runs.
Sr. Engineer
CLOVER INFOTECH
Mumbai
09.2019 - 02.2020
Managed production issues and applications for YES BANK, focusing on MFI (Microfinance Institution).
Experienced in reconciliation, API functionality, and promptly handling production issues.
Led new enhancements from UAT (User Acceptance Testing) to production, ensuring adherence to business logic.
Managed all production issues of microfinance (approx 10 tickets every day).
Ensured smooth production movements and addressed client queries to maintain high satisfaction levels.
Sr. System Analyst and SR. Application Support Engineer
FIS
Kolkatta
03.2017 - 07.2019
Promoted to Senior Level 2 Support within one year in recognition of demonstrated potential and performance.
Progressively took on additional responsibilities, transitioning into role of Business Analyst. Collaborated with clients to understand change requirements, prepared Functional Specification Documents (FSD), and effectively communicated details to technical team.
Education
Bachelor of Technology - Information Technology
W.B.U.T.
Kolkatta
08.2012 - 07.2016
Higher Secondary - Mathematics
S.D.S COLLEGE CHAPRA, BIHAR
Muzaffarpur
01.2009 - 01.2011
Secondary - Science Education
P.S. HIGH SCHOOL GOKHULA, BIHAR
Muzaffarpur
02.2008 - 01.2009
Skills
SQL
Distinctive Definition
Have complete knowledge of Enterprise One (PRM),Lifecycle, Progression engine, configured screen, Leanest , Project place, Integration.
Project Lifecycle,Resource management,Timesheet,Job schedule,Planview Reporting and dashboards, Issue resolution of PPM pro and other planview application.
Oversaw all post-go-live activities for Intellects, Intellegrow, and Archon projects, ensuring their stability.
Wrote SQL queries for ad hoc client requests or to resolve issues identified by senior management.
Demonstrated a knack for coding by participating in SQL development and discussing logic for certain CR developmental aspects with the technical team.
Prepared test cases during the software testing period, effectively communicated client concerns to developers, and suggested solution approaches.
Understood the business perspective from clients during the software gestation period and presented scenarios to the wider development team for better comprehension.
Convened and participated in various business forums and symposiums before, during, and after the go-live phase of the Archon project to discuss critical issues as they arose.
Worked diligently and continuously beyond duty hours and without taking weekends off for a considerable span while the project was supposed to go live and during month end of other project and whenever need to deliver any critical requirements.
Personal Information
Father's Name: DILIP KUMAR PANDEY
Mother's Name: SUSHILA DEVI
Date of Birth: 01/17/95
Gender: Male
Religion: HINDUSM
Disclaimer
I hereby declare that the information furnished above are true and correct to the best of my knowledge.
Timeline
Senior Planview Administrator
EY (Ernst & Young)
09.2023 - Current
Technical Support Consultant Lead
Planview India Pvt. Ltd
01.2022 - 09.2023
Production Support Analyst
FIS
03.2020 - 12.2021
Sr. Engineer
CLOVER INFOTECH
09.2019 - 02.2020
Sr. System Analyst and SR. Application Support Engineer
Senior Business Transformation Consultant at EY (Ernst & Young) Financial ServicesSenior Business Transformation Consultant at EY (Ernst & Young) Financial Services
US Assurance Experienced Hire Recruiting Leader, TA2, Associate Director at EY (Ernst & Young LLP)US Assurance Experienced Hire Recruiting Leader, TA2, Associate Director at EY (Ernst & Young LLP)