Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Rahul Teotia

Rahul Teotia

Greater Noida

Summary

Dynamic Lead Engineer at FIS Global with a proven track record in API integration and automation, enhancing product stability and reporting efficiency. Recognized for leadership in cross-functional collaboration and awarded for outstanding performance. Skilled in SQL Server and incident management, driving significant improvements in service delivery and customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead Engineer (Planview Development)

FIS Global
Gurugram
07.2024 - Current
  • Implementing Tasktop Hub integrations for cross-platform synchronization and automation.
  • Leading the development and integration of Planview solutions across enterprise environments.
  • Working on Planview API integration and Tasktop HUB integration for seamless data flow between Jira, Portfolios, and Agileplace application.
  • Developing custom reports using SSRS and Power BI to provide business insights.
  • Collaborating with global stakeholders to enhance product stability, reporting efficiency, and scalability.

Application Support Team Lead

Planview Inc.
10.2020 - 07.2024
  • Led a team of 8 engineers managing L2/L3 support for multiple Planview applications.
  • Handled incident management, RCA, and performance optimization activities.
  • Conducted SQL query optimization, code debugging, and minor bug fixing.
  • Designed dashboards in Salesforce for management visibility, improving customer satisfaction.
  • Trained and onboarded new resources, ensuring smooth service delivery.
  • Won two quarterly awards for best performer and promoted to Team Lead.

Software Development Senior Associate

NTT DATA
10.2018 - 10.2020
  • Provided L1–L3 support for 160+ applications, including vendor-hosted cloud applications.
  • Automated repetitive tasks, reducing manual effort by 80%.
  • Managed incidents, SLAs, and service requests for enterprise clients.
  • Coordinated RCA and problem management processes, improving system stability.
  • Received multiple awards including 'Star Performer' for four consecutive quarters.

Education

B.Tech. - Information Technology

GL Bajaj Institute of Technology and Management
Greater Noida
01.2018

Skills

  • Production and application support (L2/L3)
  • Automation: Leapwork
  • Automation: PowerShell
  • Automation: C#
  • Monitoring: Datadog
  • Monitoring: Sumo Logic
  • Monitoring: New Relic
  • Databases: SQL Server (2005, 2008, 2012, 2016)
  • Reporting: SSRS
  • Reporting: Power BI
  • Integrations: Planview API
  • Integrations: Tasktop Hub
  • Platforms: Windows Server
  • Platforms: IIS
  • Platforms: Active Directory
  • Tools: ServiceNow
  • Tools: Salesforce
  • Tools: OpsGenie
  • Agile methodologies
  • API development
  • Incident management
  • Performance optimization
  • Team leadership
  • Cross-functional collaboration
  • Stakeholder engagement
  • Sprint planning
  • Retrospective facilitation
  • Integration management
  • Leading scrum meetings

Certification

  • Internal NTT DevOps fundamentals
  • .NET level 2
  • .NET Level 3
  • Internal safe agile certification in FIS
  • Internal Power BI fundamentals in FIS
  • Recognized in FIS for contributions to Planview integration, with the help of the Tasktop Hub portal
  • Recognized for the automation of bulk updates in Planview portfolios through the SOAP API

Accomplishments

  • Won the Falcon Award in Planview in the year 2023
  • Won quarterly best performer award in Planview
  • Won the High Five Award in Planview
  • Promoted to team lead in Planview

Timeline

Lead Engineer (Planview Development)

FIS Global
07.2024 - Current

Application Support Team Lead

Planview Inc.
10.2020 - 07.2024

Software Development Senior Associate

NTT DATA
10.2018 - 10.2020

B.Tech. - Information Technology

GL Bajaj Institute of Technology and Management

Similar Profiles

CREATE PROFILE
Rahul Teotia