Vinay Tripathi

Performed root cause analysis to debug Java applications and implement effective solutions.

• Executed database scripts for defect resolution and extraction of vital information.
• Represented changes in CAB meetings while managing incident responses.
• Collaborated with operations teams to coordinate deployments effectively.
• Engaged with users and business stakeholders to gather requirements and resolve issues.
• Employed DevOps methodologies to enhance deployment strategies.
• Monitored application performance, identified bottlenecks, and implemented corrective measures.
• Provided end-user training on how to use new features or functionalities within the application.
• Resolved complex production support issues in a timely manner by identifying and resolving underlying problems.

Demonstrated proficiency in Core Java, HTML, CSS, and JavaScript for web development.

• Utilized Docker and K8S within cloud environments for automation of processes.

• Acted as the primary SME for L3-level support, resolving complex issues in Java-based applications within defined SLAs.
• Collaborated with interface teams to troubleshoot and resolve cross-system issues.
• Guided and mentored the L1.5 team by providing SOPs for recurring issue patterns, enhancing team efficiency.
• Delivered exceptional customer service by serving as the first line of support for internal and external incidents across the technology stack.
• Managed Service Requests, Incidents, Problem Tickets, Change Tickets, and Demands, consistently meeting SLA timelines.
• Actively participated in Weekly Change Approval Board meetings for efficient change management processes.
• Interpreted business requirements and issues during daily client calls, providing application status updates to the Application Service Owner.
• Coordinated with middleware teams for smooth code deployments, performed initial validation, post-deployment testing, and communicated successful deployment updates to users and business stakeholders.
• Debugged code to resolve application issues and provided detailed RCAs for problem tickets.
• Implemented code changes post-UAT approval from the business to resolve application problems and ensure production stability.
• Worked closely with interface teams to address and resolve application bugs during critical business hours and within specified SLAs.

Frameworks: Spring, Hibernate
Technologies: Core Java, Advance Java, HTML, CSS, JavaScript
Tools: GIT, ServiceNow (SNOW), Eclipse
Operating Systems: Linux, Shell Scripting
Database: Oracle 12
Web Server: Apache Tomcat