Mayuri Mudhe

Currently working with TCS India Pvt. Ltd. on payroll of Urbanfox Turnkey Solutions Pvt. Ltd. as an Application Support Engineer since Nov 2022.

PROJECT DETAILS

Project #1: Enterprise Order Management @ Vodafone

Project Name : CRM (Customer Relationship Management)

Client : VODAFONE.

Environment : Oracle- SQL, PL/SQL, CRM, Linux, UNIX, Splunk, WebLogic, Control-M.

Duration : 19 Nov 2020 to Present.

Project Description

Order Management: This program is based on an automated catalogue-driven program for order capture capability for commercial orders in all Enterprise and Retailer channels. Order Management is an Enterprise CRM Application used for creation of full digitally order for the customers with the help of Order Management Application and Sigma database and system Sales Staff create M/F/H orders via the OM Frontend using the Oracle Database and the Sigma product catalogue-driven it is completely managed by centralized catalogue-driven menu.

JOB RESPOSIBILITIES

✔ To Ensure DOM application is up and running in production environment.

✔ Project support, documents review, project meeting, and perform health check post project delivery.

✔ Resolving application tariff and plan related issues.

✔ Coordinate with business team for application related issues and for new fix.

✔ Monitoring production servers if any order processing is stuck.

✔ Creating and modifying CRONTAB for cleaning up data like error logs, older archive logs.

✔ Weekly meeting with client to discuss the WSR (Weekly status report) for ongoing issues and escalations.

✔ Working in co-ordination with Linux team, Development team, Middleware team, Network administration team, other application support group for any issues related to database and applications.

✔ Good understanding of ITIL for Incident management, Change management, Problem Management.

✔ Resolving application related queries and issues based on the ticketing system.

✔ Sending daily reports and health checks to clients about application availability.

✔ To check the query in database whether orders processing or not.

✔ Performing DML, DDL operations when required.

✔ To check whether the data has arrived from DWH database.

✔ To populate the respective tables in the database from DWH.

✔ To query the database for the latest status.

✔ To monitor the complete process and take timely action on any issues.

✔ To undertake the data loading and extraction activities.

✔ To communicate with the DBA team about various problems with database and get it resolved.

✔ Monitoring the everyday scheduling concurrent programs.

✔ Resolving all Priority service requests as per the defined SLA.

✔ Analysis of the incident & provide documented facts to the management.

✔ Responsible for providing the solution of all escalated email and issues.

PERFORM ACTIVITIES

✔ Supporting DR (Disaster Restoration) Activity.

✔ Performing SSH Key renewal change activity and Password change Activity.

✔ Start and stop the whole application process and check the application flow and Sanity.

✔ Supporting multiple deployments Activity.

EXTRA CURRICULAR ACTIVITIES

✔ Completed Advance Diploma Course from SEED Info Tech. (N+, LINUX RED-HAT-7, Oracle SQL Duration 6 Month) in 2020.

AREAS OF STRENGTHS

✔ Proficient in analyzing and translating business requirements to technical requirements. Well versed in SQL, PL/SQL and Unix Programming.Client handling to avoid business escalations.Knowledge of Telecom domain concepts as well.

✔ Focused and hardworking, willing to learn new and advanced technology.Self-motivated and team oriented coupled with excellent communication and interpersonal skills.Can handle multiple tasks and pressure situations in order to meet deadlines.