AMIT KUMAR VERMA
Ulwe, Navi Mumbai
Summary
Experienced L2/L3 Application Support Engineer and Team Lead with strong expertise in production support, application troubleshooting, incident management, root cause analysis, Linux, Shell Scripting, SQL, PL/SQL, and Oracle databases. Experienced in supporting critical banking and payment applications, analyzing application and system issues, resolving production incidents, and coordinating with development and infrastructure teams to maintain application availability and operational stability. Currently expanding knowledge of AWS and DevOps technologies to strengthen automation and deployment capabilities.
Overview
12
12
years of professional experience
Work History
Team Lead
Tech Mahindra
Mumbai
02.2023 - Current
- Provided L2/L3 production support for critical banking applications, ensuring application availability and timely resolution of production incidents.
- Performed application troubleshooting, log analysis, SQL/PLSQL analysis, and root cause analysis for complex production issues.
- Managed production support activities, incident prioritization, shift operations, and coordination with development/infrastructure teams.
- Monitored application health, production alerts, system events, and transaction processing to identify and resolve issues proactively.
- Supported SWIFT messaging and international/Forex outbound remittance processing.
- Investigated transaction failures, stuck transactions, and application-related issues and coordinated corrective actions.
- Supported production deployments, releases, and post-deployment application validation.
- Developed SQL/PLSQL queries and scripts for troubleshooting, analysis, reporting, and operational activities.
- Used Jenkins, AWS and other DevOps technologies for deployment/automation activities.
Team Lead
Worldline India Pvt. Ltd.
09.2019 - 02.2023
- Led application support team to address technical challenges and enhance service delivery.
- Provided L2 production support for applications and infrastructure, troubleshooting deployment, availability, performance, and configuration issues.
- Performed root cause analysis of application incidents and communicated findings and resolutions to development teams.
- Coordinated disaster recovery drills, database migration, data purging, and operating system upgrades to maintain system reliability.
- Facilitated payment integration with various APIs such as UPI, BBPS, IPG, and NEFT for improved financial operations.
- Created triggers, procedures, and SQL scripts to enhance database functionality.
- Identified root causes of application issues and communicated resolutions to the development team.
- Provided customised report to bank and internal team using SQL query.
- Project: ETC(Electronic Toll Collection)
Software Engineer
Clover Infotech
Mumbai
12.2016 - 08.2019
- Identified root causes of application issues and implemented resolutions and enhancements.
- Executed SQL queries on SQL Server and Oracle applications to troubleshoot and resolve user issues.
- Oversaw application services and automated tasks using Crontab to enhance operational efficiency.
- Diagnosed application problems by examining log files and inspecting source code for defects.
- Create Linux Scripts for automation and reports.
- Manages client impacting incidents including business impact assessment, technical resolution, engagement, and communications
- Ensures monitoring alerts and systems events are assessed, prioritized, and managed
- Project: FRM(Fraud Risk Management )
Application Engineer
K and K Telefilms Production LLP
09.2014 - 11.2016
- Monitored application health, performance, and availability using Splunk.
- Conducted root-cause analysis (RCA) for recurring production issues, documenting corrective and preventive actions to mitigate future occurrences.
- Provided L1/L2 production support for Java-based enterprise applications, ensuring high application availability and swift resolution of production issues.
- Supported application deployments across DEV, QA, UAT, and Production environments.
- Created and executed SQL queries on SQL Server and Oracle applications to effectively resolve user issues.
- Maintained appropriate software design, developments and documentation.
- Managed TCH (ThinClient) project tasks
Education
B.TECH - CS
Lovely Professional University
05-2014
Skills
- Application Support: L2/L3 Production Support, Incident Management, Problem Management, RCA, Application Monitoring, Troubleshooting
- Operating Systems: Linux/CentOS, Windows
- Database: Oracle, SQL, PL/SQL, SQL Server
- Scripting & Automation: Shell Scripting, Crontab
- Application/Web Servers: Apache Tomcat, WebLogic
- Monitoring & Support Tools: Splunk, Nagios, Zabbix, JIRA, Putty, WinSCP, SoapUI
- Banking/Payments: SWIFT, NEFT, UPI, BBPS, IPG, Forex/International Remittances
- DevOps/Cloud: AWS, Jenkins, Docker, Kubernetes
Timeline
Team Lead
Tech Mahindra
02.2023 - Current
Team Lead
Worldline India Pvt. Ltd.
09.2019 - 02.2023
Software Engineer
Clover Infotech
12.2016 - 08.2019
Application Engineer
K and K Telefilms Production LLP
09.2014 - 11.2016
B.TECH - CS
Lovely Professional University