Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abhinav Mahajan

Chandigarh

Summary

Accomplished Lead Site Reliability Engineer at Zscaler, adept in incident management and configuration management with Ansible. Spearheaded a zero-downtime migration project, enhancing system reliability and team efficiency through automation. Excelled in fostering teamwork and collaboration, significantly improving project delivery and operational workflows.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Site Reliability Engineer

Zscaler
03.2022 - Current
  • Lead a Team of 12 Site reliability Engineers to deliver multiple projects in field of monitoring, deployment and automation.
  • Improved incident management workflows by creating comprehensive documentation on troubleshooting procedures and common issues resolution steps.
  • Improved Jira workflow by working on multiple projects to segregate the incoming tickets, taking automated actions to resolve basic issue, Auto assignment of pending tickets among team members and created a dashboard to monitor all tickets flow to bring observability.
  • Enhanced system reliability by implementing Automated workflow of ST2 project to take restart action on services before they could impact customers.
  • Developed custom scripts/tools as needed to automate routine tasks, increasing overall team productivity and efficiency.
  • Lead a project to completely migrate critical Mysql 5.7 Nodes to Mysql 8.0 with Zero downtime approach
  • Collaborated with cross-functional teams to develop, test, and deploy scalable software solutions.
  • Conducted root-cause analyses after major incidents to identify areas for process improvement or technical enhancement opportunities.
  • Mentored junior engineers, sharing knowledge of best practices for site reliability engineering methodologies.
  • Contributed to the ongoing refinement of internal processes and procedures within the site reliability engineering discipline through regular reviews, updates, and knowledge sharing activities.
  • Established a culture of continuous improvement within the team by encouraging feedback loops and iterative development processes.

Senior Cloud Operations Engineer

Zscaler
02.2018 - 03.2022
  • Assisted in migrating legacy applications onto modern cloud platforms, ensuring minimal disruption to end-users during the transition period.
  • Enhanced collaboration between various stakeholders by integrating project management software into daily workflows alongside effective communication channels.
  • Worked closely with cross-functional teams to diagnose performance bottlenecks, providing expert guidance on optimization techniques for improved application response times.
  • Proactively monitored system health using advanced telemetry tools, swiftly addressing incidents before they escalated into major issues impacting service availability or performance levels.
  • Championed adoption of Infrastructure as Code methodologies, utilizing tool like Ansible for streamlined provisioning and configuration management tasks.
  • Reduced downtime during maintenance activities by employing zero-downtime methodologies and automating patch management processes.
  • Conducted regular audits of cloud environments to ensure adherence with established policies and regulatory requirements, recommending corrective actions where necessary.
  • Played a key role in the successful completion of numerous high-profile projects by providing technical leadership and fostering a culture of continuous improvement within the team.
  • Collaborated with development teams to integrate CI/CD pipelines into cloud environments, accelerating product release cycles.
  • Identified gaps in market to spot opportunities to create value propositions.

Linux Support Engineer

Webscale Networks
02.2017 - 02.2018
  • Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
  • Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
  • Collaborated with outside departments to implement system-wide improvements.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within the support team.
  • Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.
  • Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Coordinated with sales representatives to provide pre-sales technical assistance, helping secure new clients and grow business revenue streams.
  • Installed, configured and maintained computer systems and network connections.

System Engineer

Tata Consultancy Services
08.2014 - 02.2017
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
  • Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
  • Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
  • Optimized application performance by utilizing load balancing techniques across multiple servers.
  • Assisted employees with resolving network problems at remote locations.

Education

Bachelor of Technology - Electronica And Comunication

Lovely Professional University
Jalandhar
05.2014

Skills

  • Incident Management
  • Shell Scripting
  • Configuration Management with Ansible
  • Log Analysis
  • Technical Documentation
  • Scheduling and Planning
  • Infrastructure Automation
  • Teamwork and Collaboration

Certification

  • RedHat Certified Engineer (RHCE)
  • RedHat Certified System Administrator (RHCSA)

Timeline

Lead Site Reliability Engineer

Zscaler
03.2022 - Current

Senior Cloud Operations Engineer

Zscaler
02.2018 - 03.2022

Linux Support Engineer

Webscale Networks
02.2017 - 02.2018

System Engineer

Tata Consultancy Services
08.2014 - 02.2017

Bachelor of Technology - Electronica And Comunication

Lovely Professional University

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