Devendra Goswami

➢ Monitoring workflow alerts in the Slack Workspace.

➢ Coordination with multiple engineering teams to resolve issues in product workflows.

➢ Maintaining SOP for the support process.

➢Maintaining JIRA Software as an ADMIN

1. Add/Modify Users.

2. Create Projects, Boards, Filters, Dashboards and much more.........

3. Create Issue Types, Screens, Workflows, Custom Fields and many more.......

4. Loads of Project Configuration changes, customizations when number of projects increase.

➢Developed custom scripts/tools as needed to automate routine tasks, increasing overall team productivity and efficiency.

➢Developed SOPs and change controls pertaining to setup, maintenance and operation of equipment, facility and utilities.

➢Collaborated with cross-functional teams to onboard new Monitoring,L1 Support, and Process of best practice of Monitoring.

➢ Managing Request management Board (JIRA,WIKI,BITBUCKET,GRAFANA,BIROST,JENKINS,REDASH,AWS)

➢ IM (incident management)

➢ Handling priority cases (P0) by assisting various teams in providing timely assistance to the Verticals

➢ Generating and creating reports using JIRA and Workspace

➢Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

➢ Working on MySQL Database.
➢Solving Clients issue CoCo (Indonesia)
➢ Managing and maintain Data base
➢Responsible for transmitting data from POS to Warehouse
➢Daily Basis clear recon Activity
➢Daily basis clear stuck data in Database due to error log
➢Checking log of server
➢Troubleshooting
➢Perform operation in Vinstore application
➢Maintain Reports on daily basis
➢Maintain tracker on daily basis

➢ Working on LINUX. ( basic command line tools)
➢ Working on MySQL Database.
➢Manage & Maintain Database Server Basic Operations
➢Working remotely on Linux base Servers.
➢ Configuration and manage user accounts.
➢Giving the permission for appropriate user and directories.
➢Managing Local Linux Users and Groups.
➢ Working of Production Support framework (e.g. ITIL).
➢Handling Incident and recovery management.
➢ Putty, Server’s, Logs Checking, Credential regeneration
➢ Familiar with automated log deletion backup & maintenance
➢ Holds a good knowledge working with Linux Servers
➢Experience in IT Testing and Deployment Projects.
➢Managing network servers through remote tools like Remote desktop, VNC viewer.
➢SPOC for all technical issues related to applications Servers.
➢Deploying, testing various applications on sever.
➢Undertake Root Cause Analysis (RCA) to determine the origin of complex problems, for both application and batch issues, escalating to 3rd Level support resource within Application Development, when the situation requires.