Abhinav Majeti
Business Analyst
Dehradun
Summary
Results-driven RPA Business Analyst with over 13 years of experience in the US healthcare sector and more than 8 years in the RPA domain, specializing in Automation Anywhere. Proven expertise in designing scalable automation solutions, facilitating effective stakeholder communication, providing production support, and optimizing processes. Recognized for bridging the gap between business and technology, achieving over 50% improvements in bot success rates across various projects. Skilled trainer, mentor, and subject matter expert in the RPA delivery lifecycle, committed to driving innovation and efficiency within organizations.
Overview
13
13
years of professional experience
1
1
Certification
3
3
Languages
Work History
Business Analyst
R1 RCM Pvt. Ltd.
09.2019 - Current
- - Liaison between SMEs and RPA developers.
- - Led post-stabilization activities, increasing automation efficiency.
- - Delivered ongoing enhancements, use-case creation, UAT scenarios, and BRDs.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Sr. Analyst / BOT Operator - US Healthcare
R1 RCM Global Pvt. Ltd.
12.2016 - 09.2019
- - Oversaw bot health and performance.
- - Collaborated with DTO for automation opportunities.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Conducted regular reviews of operations and identified areas for improvement.
- Collaborated with team members to troubleshoot and resolve machinery issues quickly, minimizing production delays.
Appeals Analyst
Optum (UnitedHealth Group)
10.2012 - 11.2016
- - Resolved provider appeals using CMS guidelines.
- - Reprocessed claims or escalated upheld cases to IRE.
Education
Class XII & X -
Andhra University
B.Com - undefined
Andhra University
01.2007
Skills
RPA Tools: Automation Anywhere (Certified Business Analyst)
Accomplishments
• Earned multiple awards for improvising automation solutions, identifying high-impact projects, and enabling operations teams to significantly reduce manual effort and turnaround time.
• Major achievement in 2025: Led the integration of Sierra AI with RPA bots, enabling seamless interaction with Sierra AI calling bots to capture, process, and transmit accurate inputs to payer systems, improving efficiency and data reliability.
Certification
Certified Automation Anywhere Business Analyst - V11
Domain Expertise
- US Healthcare Insurance & RCM
- Claims Management, Billing Automation
- Bot Lifecycle: Development, Testing, Deployment
- API integration, OCR, Document Handling, Mass Data Processing
Section name
- Documentation: BRD, SRS, UAT, Storyboards, Workflow Diagrams
- Soft Skills: Stakeholder Communication, Team Leadership, KT Sessions
Timeline
Business Analyst
R1 RCM Pvt. Ltd.
09.2019 - Current
Sr. Analyst / BOT Operator - US Healthcare
R1 RCM Global Pvt. Ltd.
12.2016 - 09.2019
Appeals Analyst
Optum (UnitedHealth Group)
10.2012 - 11.2016
B.Com - undefined
Andhra University
Class XII & X -
Andhra University