Playing Cricket
Kuntal Bose
More Than 6 Years Of Experience In Business Consulting
Summary
Certified Scrum Master with more than 8 years of experience in Process Excellence & Transformation Objective: Seeking for some challenging opportunities in business transformation field where I can fully utilise my skills and learning to achieve my goal and work towards the growth of the organization.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Team Manager - Business Analyst
Capgemini
Kolkata , West Bengal
06.2022 - Current
- Had joined TCS on 1st, , then in August 2010 I got promoted as Senior Process
- Associate/BPS Analyst and worked there as a BPS Analyst as w ell as
- Evaluated employee performance on Timeframe basis and coached and trained Number team members, increasing quality of work and employee motivation.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Developed performance measurement strategies, identifying areas for improvement.
- Implemented training programs to maximise team member development and potential.
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Established and maintained performance, quality and service standards for professional customer care.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Business Consultant
Tech Mahindra
Kolkata , West Bengal
09.2018 - 06.2022
- Achievements As a part of a COE set-up team for one of our biggest consulting assignments on Telecom I have closed 8 projectswithin last 12 monthsof our engagement on medium & high complexitylevel in Automation Anywhere platform ~ 435KUSD savings
- Technical Skills CSM, Business Process Reengineering, Benchmarking assessment, Concept of Avaamo Chatbot, Business analystexpertise on UiPath, Automation Anywhere (including IQ bot), Celonis (Upskilling currently)
- Continuous improvement and cognitive approach of automation and Lean Six Sigma
- Previous, Customer BT global services
- Role PE team as Quality Analyst (Domain – Networking and incident management)
- Developed complete business plans and operational strategies for new and existing business.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Associate BusinessConsultant
British Telecom
Kolkata , West Bengal
01.2016 - 09.2018
- Recently completed Scrum Certification from Scrum Alliance (CSM ) in Apr’22 Back-to-back performance award for 3 Quarters in Fy’21-22 as “Bravo” and “Pat on the back” award in TechM I was rewarded as R and R (Reward and Recognition) award in themonth of July 2010 for putting my best effort in terms of meeting the SLA and providing value addition to the project in TCS Completed the RCA certification and GB certification from TCS Received the award of being “Brilliant” in BT for the month of May’2017 Being a part of the Bronze accreted Team for the month of June’2017, months
- Achievements
- As a Process Excellence team we have Bronze certified from BQF (British Quality Foundation) and also got the award as “Brilliant” in one of the BT values (Personal, Simple and Brilliant)
- Technical Skills Basic networking test, ITIL basic, audit incident management ticket quality, Continuousimprovement, Application of VBA for basic automation and processimprovement
- Gained strong leadership skills by managing projects from start to finish.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
BPS Analyst
Tata Consultancy Services ltd
07.2010 - 01.2016
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Applied effective time management techniques to meet tight deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to develop and implement creative solutions to complex problems.
- Proven ability to learn quickly and adapt to new situations.
Process Associate
Aargee Staffing Services Pvt. Ltd
08.2008 - 06.2010
- Customer AGL Corporate Service
- Role, – 1 year 6 months
- Technical Skills I had the basic navigation idea about SAP CRM and also I had the basic know ledge of MS office
- Achievements I got one pat on the back award and also I was become the backup Quality Analyst for my team
- Description Prior to join TCS, I was working in Aargee Staffing Services as a Process Associate
- Signature
Education
W.B.S.E - General Studies
West Bengal Board of Secondary
Gobardanga 04.2001 - 01.2003
Higher Secondary (School Final) - Science
Gobardanga Khantura High School
Gobardanga, West Bengal, India 04.2003 - 01.2005
Bachelor Of Science - Zoology (Hons.)
Calcutta University Barasat Govt.
College
Barasat, West Bengal, India 06.2005 - 01.2008
Skills
Well-equipped with RPA methodologies starting from process discovery to project hyper care
Lean Six Sigma GB certified from TCS
OCR-RPA based automation with the help of IQ Bot (automation anywhere)
RFP solutioning
Benchmarking activities through mystery shopping to identify the possible area of improvement & suggestions
MS Office (Excel, PowerPoint, Word and Publisher)
Process Mapping, LEAN principal, SIPOC, FMEA, SixSigma, SPS (Structure ProblemSolving)
Know ledge of basic concept of DBMS, SQL, UNIX OS, C & C programmingData Communication and NetworkBasic of OS, UNIX
Introduction to Data Base Management System, Data Structure through ‘C’,C
SAP CRM Front End, Oracle ERP
Automation Anywhere, UiPath, Avaamo Chatbot, Signavio, IQ Bot
Celonis, Machine Learning & AI basicTrello, JIRA, 7 QC tools, Lean, ICUKU, DMAIC, PDCA (Deming Cycle in ITIL), Kanban, benchmarking etc
Methods Agile, Waterfall, RCA (Root Cause Analysis), FMEA
Domain Experience Utility domain, Telecommunication and networking, E-Commerce, F&A (Basic), Logistics
Management Experience Scrum Master and working in Business Transformation team
Accomplishments
- 50% Zoology (Hons.)
- Certified Scrum Master
- RPA Business Analyst - Automation Anywhere
- RPA Business Analyst - UiPath
- Fundamentals of Project Planning
- Certified Connect Manager
Certification
Quality Management, Continuous Improvement
Additional Information
- Passport Number - T8441595
- Date of Issue - 16.09.2019
- Expiry Date - 15.09.2029
- Place of Issue - Kolkata
Interests
Traveling
Photography
Nature
Timeline
Team Manager - Business Analyst
Capgemini
06.2022 - Current
Business Consultant
Tech Mahindra
09.2018 - 06.2022
Associate BusinessConsultant
British Telecom
01.2016 - 09.2018
BPS Analyst
Tata Consultancy Services ltd
07.2010 - 01.2016
Process Associate
Aargee Staffing Services Pvt. Ltd
08.2008 - 06.2010
Bachelor Of Science - Zoology (Hons.)
Calcutta University Barasat Govt.
College
06.2005 - 01.2008
Higher Secondary (School Final) - Science
Gobardanga Khantura High School
04.2003 - 01.2005
W.B.S.E - General Studies
West Bengal Board of Secondary
04.2001 - 01.2003