Abhinav Sharan
Mumbai,MH
Summary
Dynamic Product and Program Delivery Leader with over 13 years of experience driving large-scale digital transformation initiatives within BFSI and CRM platforms. Expertise in program governance, client and stakeholder management, Agile delivery, and cross-functional leadership, with a proven track record of managing end-to-end project lifecycles from business development to successful delivery. Deep domain knowledge in lending, compliance, and customer lifecycle management, complemented by skills in Salesforce CRM, CTI integrations, co-lending ecosystems, and automation frameworks. Committed to optimizing operations and enhancing user experience through the strategic application of AI and agentic tools while effectively managing distributed teams and fostering executive-level relationships to deliver scalable, high-quality solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Product/Delivery Manager
Capri Global Capital Limited
04.2022 - Current
- End to End Product Life Cycle Management across Co-Lending Platforms, CRM, Construction Finance
- Led and governed the entire Co-lending Platform Implementation which overseen integration of 6+ partner banks across HL, MSME and GL with nearly 50% YOY AUM growth overall, and also reducing Loan Disbursal TAT by 35%
- Launched Enterprise Grade Salesforce CRM(Lightning Platform Plus) with CTI Dialer Integrations(Slash RTC/ Elision) streamlining lead assignment and customer service operations(improved FCR by 15%, AHT by 23%, CSAT Score Improvement)
- Developed AutoGen-powered risk flagging engine prototype, cutting manual review effort by 60% and enhancing fraud detection accuracy
- Implemented compliance dashboards for KYC and data validations, ensuring 100% regulatory audit clearance
- Managed 20+ Cross Functional resources improving sprint velocity by 70% under Agile governance
- Established PMO and delivery OKRs, improving milestone predictability and reducing scope creep by 45%
Senior Consultant/Delivery Manager
Qualitykiosk Technologies Private Limited
10.2018 - 04.2022
- Consult, Deliver and Implement QA Programs around Lending Transformations(LOS, LMS, Collections)
- Managed QA & Agile delivery for ICICI Digital Mortgage Platform (30+ modules, 60+ integrations), BRE- Pricing Model
- Delivered CRM + LOS/LMS QA for L&T Finance, Axis Finance, and IDFC First Bank.
- Facilitated Deployment of Selenium and SeeTest frameworks, accelerating regression testing cycles by 50%
- Implemented sprint dashboards and JIRA-based governance, improving delivery transparency and cadence by 50%
- Conducted strategic planning workshops with stakeholders, leading to 25% faster product release timelines
- Ensured 99.9% service continuity during COVID-19 through proactive BCP and remote testing infrastructure
Risk & Compliance Manager
ICICI Bank Limited
02.2016 - 10.2018
- Managing Risk and Compliance Initiatives in Retail Group(Re-KYC, Fictitious Offers, STR Reporting)
- Automated AML, EDD, and STR processes, reducing manual compliance efforts by 65%.
- Conducted enterprise-wide training on new SOPs, improving regulatory audit scores.
- Collaborated with IT to upgrade tech infrastructure, enabling early rollout of three high-risk monitoring modules
- Conducted strategic planning workshops with stakeholders, leading to 25% faster product release timelines
- Reduced vendor management costs by 20% while maintaining delivery SLAs and compliance benchmarks.
Manager, Customer Retention and Persistency
Future Generali Life Insurance
06.2014 - 02.2016
- Managing Customer Retention and Persistency
- Led automation projects for lapse prediction and customer case mapping, decreasing policy churn by 22%.
- Improved 13th month and 25th month persistency by 15% and 23% through implementation of risk-based retention triggers and personalized outreach
Programming Analyst
DXC Technologies (CSC India Pvt Ltd)
08.2010 - 10.2012
- Developer Front End Scripting| NYL Insurance Client
- Developed JSF-based modules for digital applications, integrating UI and server logic using REST APIs.
- Optimized back-end processing, reducing application load time by 40% and improving user efficiency
Education
PGDM - Finance and IT
Indian Institute of Management
Rohtak01.2014
B.Tech - Computer Science and Engineering
National Institute of Technology
Jamshedpur01.2010
Skills
- Product Management
- Road Mapping
- MVP Design
- Feature Prioritization
- User Stories
- Program Leadership
- Project Leadership
- Client Management
- Executive Stakeholder Management
- Agile Delivery Models
- Hybrid Delivery Models
- Scrum
- Kanban
- Waterfall
- Business Development
- Solutioning Support
- Financial Services
- Lending Expertise
Certification
- CFA L1
- IC-33
- API Academy-API Product Designer
- API Product Manager
- Excel Skill Badge (Top 5%)
- Microsoft AI Product Manager
- Google Project Management
- Bloomberg Aptitude Test(98%)
Timeline
Senior Product/Delivery Manager
Capri Global Capital Limited
04.2022 - Current
Senior Consultant/Delivery Manager
Qualitykiosk Technologies Private Limited
10.2018 - 04.2022
Risk & Compliance Manager
ICICI Bank Limited
02.2016 - 10.2018
Manager, Customer Retention and Persistency
Future Generali Life Insurance
06.2014 - 02.2016
Programming Analyst
DXC Technologies (CSC India Pvt Ltd)
08.2010 - 10.2012
B.Tech - Computer Science and Engineering
National Institute of Technology
PGDM - Finance and IT
Indian Institute of Management