ABHINAV SHRIVASTAVA
BANGALORE
Summary
At Salesforce, I excelled as an Associate Technical Support Engineer, mastering Vlocity CPQ and OmniStudio to solve complex software issues and enhance customer experiences. Solving live critical issues on ongoing Production Organisation. My adept verbal skills complemented my technical expertise, leading to innovative solutions and improved agent productivity. Achievements include developing rule-based pricing strategies and integrating real-time support systems.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate Technical Support Engineer
salesforce
BANGALORE
08.2023 - Current
- Identified and analyzed complex software problems using debugging tools.
- Troubleshooted technical issues related to Vlocity CPQ, salesforce OmniStudio development, by going through complex logs and customisation.
- Worked on Apex, lightning web component.
- Designed and configured OmniStudio solutions, including FlexCards, OmniScripts,DataRaptors and lightning web component to provide efficient and interactive customer experiences.
- Developed and optimized rule-based pricing, discounting, and product bundling strategies using Vlocity CPQ, ensuring accurate and competitive quotes.
- Worked with the integration of Chat with Agent Force, enabling real-time customer support and enhancing agent productivity including topics of manufacturing cloud, retail consumer gods.
- Keep track of the live cases and work in 24/7 shift, while maintaining the SLA and resolving the tickets on time.
- Assisted in migration and deployment of Vlocity components across different environments, ensuring smooth releases with minimal downtime.
- Provided knowledge transfer and technical guidance to new team members, which included, active case handling and aligning the chat agent with the agentforce to explain about fostering skill development within the team.
Education
Bachelor of Technology - Computer And Information Sciences
Jain University
Bangalore08-2023
Class 12th -
Valley View School
Jamshedpur03-2019
Class 10th -
Gulmohur High School
Jamshedpur03-2019
Skills
- Vlocity CPQ
- Order Management
- OmniStudio
- lightning web component
- Apex
Certification
- Salesforce Certified AI Associate
- Salesforce Certified Platform App Builder
- Salesforce Certified Industries CPQ Developer
- Salesforce Certified OmniStudio Developer
- Salesforce Certified Platform Developer I
- Salesforce Certified Administrator
Languages
English
First Language
Hindi
Advanced (C1)
C1
Highlights
As a Salesforce Industry Cloud Support Engineer, I provided technical assistance for Vlocity CPQ, OmniStudio, and Vlocity Order Management, ensuring system stability and performance. I collaborated with teams to resolve issues, optimize configurations, and support Chat with Agent Force integrations. With strong problem-solving skills and effective communication, I worked closely with developers, administrators, and stakeholders. Leveraging expertise in Salesforce workflows and automation, I enhanced system efficiency, minimized downtime, and ensured seamless user experiences. My adaptability, analytical skills, and commitment to delivering timely solutions were key to my success.
Timeline
Associate Technical Support Engineer
salesforce
08.2023 - Current
Bachelor of Technology - Computer And Information Sciences
Jain University
Class 12th -
Valley View School
Class 10th -
Gulmohur High School
Similar Profiles
Krithika SelvanayagamKrithika Selvanayagam
Associate Success Guide at SalesforceAssociate Success Guide at Salesforce
AYAN JANAAYAN JANA
LEAD MEMBER OF TECHNICAL STAFF (LMTS) at SalesforceLEAD MEMBER OF TECHNICAL STAFF (LMTS) at Salesforce
Michelle ZhangMichelle Zhang
Software Engineer LMTS at SalesforceSoftware Engineer LMTS at Salesforce
Ken CohenKen Cohen
Account Executive at SalesforceAccount Executive at Salesforce
Muskan JainMuskan Jain
Associate – Bid Management at Subex Ltd.Associate – Bid Management at Subex Ltd.