Devoju Satya Vasanth Sai
Hyderabad
Summary
Dynamic Associate Technical Support Engineer at Salesforce, recognized for delivering exceptional customer-centric solutions and enhancing Salesforce CPQ functionality. Proficient in problem-solving and proactive leadership, I drive high customer satisfaction while collaborating across teams to optimize business processes and improve service quality. Committed to continuous learning and analytical thinking.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate Technical Support Engineer
Salesforce
10.2023 - Current
- Deliver top-tier technical support for Salesforce customers, resolving complex issues promptly.
- Specialized in Salesforce CPQ, enhancing quoting accuracy and streamlining sales processes.
- Collaborated with customers to develop tailored use cases, optimizing Salesforce and CPQ functionality.
- Proactively diagnosed technical challenges, ensuring seamless platform experiences and customer trust.
- Recognized for customer-centric solutions and maintaining excellent response times.
- Documented CPQ solutions and troubleshooting patterns to enhance internal knowledge bases.
Aligned support efforts with client business goals, driving high customer satisfaction.
- Contributed to improving team efficiency and service quality through best practices.
Education
Bachelors in Technology - Electronics and Communication Engineering
Sreenidhi Institute Of Science And Technology
HYDERABAD01.2023
Intermediate -
Toppers Junior College
Hyderabad, TG01.2019
10TH Standard -
Dr.KKR Gowtham Concept
HYDERABAD, INDIA01.2017
Skills
- Proactive leadership
- Business process understanding
- Effective communication
- Problem-solving
- Continuous learning
- Team collaboration
- Salesforce CPQ expertise
- Analytical thinking
Strong grasp of business processes, with excellent communication and problem-solving skills
Team collaboration: experienced in working across cross-functional teams, consistently delivering high-quality results while following best practices
Certification
- Programming Fundamentals offered by Duke University
- Salesforce Admin certification
- Salesforce CPQ specialist
- Salesforce Certified AI Associate
- AWS Certified Solution Architect
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Timeline
Associate Technical Support Engineer
Salesforce
10.2023 - Current
Bachelors in Technology - Electronics and Communication Engineering
Sreenidhi Institute Of Science And Technology
Intermediate -
Toppers Junior College
10TH Standard -
Dr.KKR Gowtham Concept