KARTAVI VANKAR
Network engineer
Vadodara,GJ
Summary
Associate Network Engineer with practical experience in network operations, VLANs, routing & switching, and incident resolution, focused on reliable IT support, network stability, and continuous skill development.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Associate Technical Support Engineer
Matrix Comsec Pvt.Ltd
Vadodara
12.2025 - Current
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Provided Level-1 technical support for ACTA devices, resolving hardware, software, and connectivity issues.
- Performed initial troubleshooting and diagnostics using Matrix monitoring tools.
- Managed and resolved high-volume support tickets within defined SLA timelines using a CRM system.
- Followed SOPs (Standard Operating Procedures) to apply standard fixes and workarounds efficiently.
- Escalated complex issues to Tier-2 / Engineering teams with detailed logs and diagnostics.
- Communicated effectively with customers, and ensured issue resolution and proper ticket closure.
- Troubleshot network and application issues by performing IIS resets, validating IP addressing, subnet alignment, and resolving connectivity conflicts.
- Implemented and tested port forwarding / NAT configurations to allow controlled access to internal services from external networks.
- Worked with SQL Server, performing database restore operations, and connecting databases with Matrix-owned software.
- Integrated SQL Server databases with proprietary Matrix software, ensuring successful authentication, service communication, and application stability.
- Provided end-to-end support across networking, server, and database layers to maintain operational continuity.
IT Support Engineer
Sun Pharma
Vadodara
09.2025 - 11.2025
- Managed and resolved a high volume of IT incidents and service requests through the ITSM ticketing tool,
consistently meeting internal resolution deadlines and maintaining detailed documentation. - Configured and maintained Cisco Catalyst 2950/2960 switches, implementing VLAN segmentation to enhance LAN security and optimize network performance.
- Deployed and maintained Ruckus R550 Access Points to ensure stable and reliable wireless connectivity across the facility.
- Authored comprehensive knowledge-base documentation for recurring network and system incidents, improving troubleshooting efficiency and knowledge sharing within the support team.
- Performed physical layer diagnostics and verification using tools such as the Fluke Networks LinkIQ Cable Tester and standard RJ45/LAN Testers to guarantee network integrity.
- Utilized Cisco Packet Tracer, EVE-NG, Wireshark, cisco modeling lab and PuTTY for network simulation, configuration, and analysis to support testing and troubleshooting activities.
Network Support Engineer
ASNA
Vadodara
06.2024 - 08.2025
- Monitored network health and performance, responding promptly to critical alerts to ensure high availability and minimize service downtime.
- Provided first-level support for network connectivity and Wi-Fi issues, reducing average resolution time for user-facing network problems.
- Maintained comprehensive network documentation, including diagrams, device inventory, and incident reports, to enhance team troubleshooting efficiency.
- Managed user access permissions and resolved connectivity issues by performing diagnostics on switch ports and verifying physical cabling integrity.
Education
Diploma - Cyber Security & System Administrator
IIHT
Vadodara, GujaratDefence And National Security Studies - National Security And Foreign Policy
Maharaja Sayajirao University
Vadodara, GujaratCCNA & CCNP - Networking
PM Networking
Surat, Gujrat Skills
- VLAN Configuration & Inter-VLAN Routing, trunking, and Layer-2/Layer-3 connectivity
- Wireless Networking, including configuration and troubleshooting of Ruckus Access Points
- Networking Fundamentals: OSI & TCP/IP Models, IP Addressing, Subnetting, Routing, and Switching
- Network Protocols & Technologies: TCP/IP, DHCP (Relay), DNS, NAT, PAT, STP, VTP, EtherChannel, Static & Default Routing, RIP, OSPF, EIGRP, BGP
- High Availability & Redundancy: HSRP, VRRP
- Network Security Fundamentals: ACLs, Firewall Rules, VPN (Basic Configuration), Network Threat Analysis & Incident Response
- Firewall Technologies: Cisco Firewall Basic Configuration, Monitoring, and Troubleshooting (Lab Exposure) and Basic policy
- Spanning Tree Protection Mechanisms: Root Guard, BPDU Guard, Loop Guard
- Cloud Networking Fundamentals: VPC/VNet, Subnets, Security Groups
- MPLS & WAN Technologies (Foundational Knowledge)
- Hardware: Routers, Switches, Wireless Access Points
- Tools & Simulators: Wireshark, PuTTY, Cisco Packet Tracer, EVE-NG, GNS3,CML
- Network Documentation & Inventory Management
- Customer Service & Technical Support / IT Support
Activities
- Served as an active member of the National Cadet Corps (NCC) - Air Wing, developing leadership, teamwork, and discipline through various drills, training camps, and community service initiatives.
- Volunteered with multiple social service and non-profit organizations, contributing to community development programs, awareness campaigns, and humanitarian outreach efforts.
Languages
English
Advanced (C1)
C1
Hindi
Native
Native
Certification
Cisco Certified Network Associate (CCNA 200-301) – Cisco
Timeline
Associate Technical Support Engineer
Matrix Comsec Pvt.Ltd
12.2025 - Current
IT Support Engineer
Sun Pharma
09.2025 - 11.2025
Network Support Engineer
ASNA
06.2024 - 08.2025
Diploma - Cyber Security & System Administrator
IIHT
Defence And National Security Studies - National Security And Foreign Policy
Maharaja Sayajirao University
CCNA & CCNP - Networking
PM Networking