Raminderjit Singh Jaggi
Delhi
Summary
Accomplished Network Engineer with over 12 years of experience in implementing and maintaining robust network infrastructures for large organizations. Proficient in troubleshooting and optimizing LAN, WAN, and wireless networks to achieve peak performance, utilizing advanced network cloud technologies and high-series Cisco devices. Expertise in configuring routers, switches, firewalls, and load balancers with a strong emphasis on network security protocols and risk management. Aiming to apply extensive skills in a dynamic environment to improve organizational efficiency.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Senior Service Reliability Engineer
BT e-Serv Pvt. Ltd
Gurugram
01.2022 - Current
- Providing 2nd Line Network Support to resolve complex faults on a 24/7 basis
- Preparing implementation plan (RFC) of configuring Cisco Router & Switches /SDWAN devices such as IOS upgrade, Interface port change, new VLAN creation/device addition/removal in the network & other network related changes according to the requirement
- Provide in-depth technical support to customers globally through proactive monitoring, localization and remote repair and hands on experience to handle incidents related to link flapping/link down/slow response at site/network performance issue /DHCP issues/BGP issues and other network related issues
- Configuring troubleshooting ad maintaining customer infrastructure which includes all routing & switching and security issues
- Represent BT in DSR meeting with customer daily, problematic incidents review call, technical incidents call, CAB meetings, ITSS Eco Systems-SI-IM Operational Conference call with all the eco-partners
- Working on severity P1 & P2 Network Fault Calls/tickets and initiating Services restoration Team (SRT) meeting/call for its resolution within client agreed SLA
- Managing RMA and POWR requests
- Troubleshooting Wireless performance issues and VPN/IP-SEC and GRE tunnel network issues.
- Troubleshoot Network performance issue by using network monitoring tools such as Sevone, Cisco Prime, Zabbix and Grafana
- Configuring switch ports in desired VLAN as customer requirement
- Troubleshooting WAN / LAN network issues of enterprise network, utilizing network cloud & Security technologies such as ZIA(Zscaler internet access, Cisco Meraki, SD-WAN and Cisco Prime
- Responsible to prepare Implementation plan of a technical change and get approve from the client to implement it in an agreed time window
- Part of pre-post deployment network implementation with project teams
- Working with change management control
- Responsible for the effective implementation of the process Incident Management and carries out the respective reporting procedure
- Coordinating with different team/Vendor for any physical issue or link down
- Escalation management and 1st point of escalation for team and performing shift lead role
- Adherence management of team on weekly basis and make sure team adherence is above 95%
Engineer - Integrated Ops
Orange Business Services Pvt Ltd
Gurugram
10.2020 - 01.2022
- Troubleshooting on OBS Core routers, switches, DIA links, MPLS, VPLS, Ethernet, and high bandwidth circuits
- Troubleshooting routing protocols in daily BAU tasks: EIGRP, OSPF, BGP, MPLS, VRRP, HSRP, Cisco Routers, Juniper, SDWAN devices etc
- Remotely accessing the OBS routers, switches, NNI, and base stations along with different CPEs for troubleshooting and fault detections on Secure CRT, putty, CMD, and basic SDWAN and firewall troubleshooting
- Joining tests with exchange-based field engineers to ensure the resolution.
- Providing the per requirements. Responsible for ready to handle Call Escalation of the client on Cisco Finesse and teams App Chat for client to give instant update to the client for ongoing major incidents.
- Responsible to troubleshooting SDWAN related network problems and wired and wireless network faults of a client within the SLA to provide resolution.
- Responsible for overall incident Management and ticket handling with timely updates in OCEAN tools/Emails/teams App chat for the client.
- Responsible for troubleshooting complex wired / wireless network faults relates issue. Such Particular SSID is not working in Cisco WLC, SDWAN Edge device down, routing and Switching issues/ Packet loss and slowness on the network/Particular URL not working.
- Responsible to involve 3rd line team on call with client to troubleshoot complex network issue for a speedy resolution.
- Prioritizing and troubleshooting complex network issues routing and switching on Enterprise Network.
APH-DS (Associate-Deployment Specialist)
Teamlease Services Ltd
Gurugram
04.2018 - 08.2022
- End to End delivering of network service for premium SITA customers in EUROPE and MEIA region and ensuring customer telecom/Network service delivery right first time by validate information in SRF related with Scope of work and network diagram
- Responsible to Keep the Network Infrastructure update to date and working
- Providing 2nd Line Network Deployment Support to resolve complex faults on a 24/5 basis
- Responsible to provide Redundancy of Network to the client by Using HSRP Redundancy Protocol
- End to End Responsible for Completing Network implementations/ Migrations at Airport for the Specific Airlines
- Prioritizing and troubleshooting complex network issues routing and switching on Enterprise Network
- Liaising with third party partners and suppliers to ensure that faults are resolved within the correct time frames and to agreed SLA’s
- End to End Responsible for pre technical validation as per the inventory/ scope of work and network diagram
- Manage to handle the project calls with Project Managers/ Network planning team regarding the project planning
- Coordinating with different teams across the globe to provide to (HSRP) LAN redundancy Services to Customer (Airport HUB) according with Customer requirement on right time within SLA
- Coordinate with different team across the globe and to set up the new network topology at site according to network order received by customer and check and diagnose relevant configurations on Cisco router and switches, firewalls to perform end to end testing on network
- Managed complicated Network service delivery of high value orders and technical support for International customer
- Managing several critical accounts in parallel workload capacity with 100% successful delivery, on time and right first time
- Manage the Implementation and migration with troubleshooting on the call for airport connectivity
- Hand on experience in using SITA tools (ICAP, JIRA, SNOW) and OBS tools (SEESAM, Pricing portal, GINI) to validate network Bandwidth with information related with connected interfaces and device connectivity
Associate - IT Operations
Accenture Solutions Pvt. Ltd.
Gurugram
04.2016 - 03.2018
- Responsible for Client Technical Support, Internal Technical Team support and Management
- Leading Technical Support Team & Customer Satisfaction
- Responsible for Call Escalation and Call Closing within the SLA time and to Maintain support as per SLA to handle escalated Technical Calls and complete
- Responsible for Troubleshoot Overall Network Circuit from PE end, Last Mile to CE end and provide resolution to the customer within a SLA and provide RFO to the Customer
- Responsible for coordinate with Network planning and rollout team for timely updates and resolution
- Handling more than 20000 AES customers including MPLS and ISPs Links
- Troubleshooting at PE end: Responsible for checking Switch and router configuration like interface port, CRC Errors, duplex settings on Router and Switch
- Responsible for Checking both access and trunk link (P2P and P2MP Link) VLAN tagging Status and NNI status between ISP and Third-party Network
- Coordination with Last Mile team, NOC and Field team, remotely testing the link with help of field team by single pc connected on Bharti Airtel MUX’S at MSU and testing the MUX port by initiate soft loop from NMS alarm tool and hard loop provided by Field Engineer at Site of ILP/MPLS link at MPLS handover Point to verify the PE/handover point to provide resolution under SLA
- Troubleshooting in Last Mile: Troubleshooting RF devices like IDU, ODU & RICI Convertor of Two Vendor Radwin and Cambium RF Devices
- Responsible for checking current configuration status in RICI Convertor, IDU & ODU both Airtel end and CE as well
- Like: check port status, RF PM Alarms report status, duplex settings and interface/connectivity status (Status of CE device is latch with Airtel RF)
- Soft reboot of RICI convertor, IDU and ODU
- And, In RADWIN ODU-performing initial level configuration like RF Optimization (frequency channel settings) and duplex settings, soft reset of ODU
- Troubleshooting at Customer end: Performed FLT (First Line Troubleshooting) by LC customer at site—POE/IDU/Router reboot at CE; Modem Indications, Power & Port status, JIJO LAN cable at CE by Local customer at site and check BGP and link uptime status at Customer end
Associate
Tech Mahindra Ltd
06.2014 - 04.2016
- Proactively monitoring alarms for the customer HBOS
- Raise incidents for validated correct alarms and diagnose the affected device
- Monitoring of proactive alarms through Netcool WebTop Monitoring Tool
- Diagnose reactively raised incidents
- Diagnosing incidents which include troubleshooting ADSL/Leased Line circuits, with ATM/Frame Relay encapsulation
- IP Routing Protocols like BGP, OSPF, EIGRP and RIP version1 and version 2
- Escalate/refer incidents to respective teams for resolution based on defined metric and agreed service levels
- Contributing to problem identification by Identify repeating problems and escalating it to appropriate teams
- Keep customer informed on incident/request status and progress as per defined norm or service level requirements
- Controlling the complete ticket life cycle raised for HBOS
- Register and prioritize Incidents and Service Request as per defined metrics and service level requirements
- Implementing the quality methodologies in Monthly TIS review report for the process
- Adhering to Activity workbook, Operational manual, Delivery Reports, ITSM Scoping, Service Plan, and Utilization Reports, Failure mode & effect analysis (FMEA) and KPI documents
- Helping team members in preparing KEDB
- Mentoring team members on the process ITIL documents and assuring compliance within the team by adhering to them
Associate
Accenture Services Pvt. Ltd
08.2013 - 02.2014
- Responsible for Client Technical Support, Internal Technical Team support and Management
- Leading Technical Support Team & Customer Satisfaction
- Responsible for Call Escalation and Call Closing within the SLA time and to Maintain support as per SLA to handle escalated Technical Calls and complete
- Handling and maintaining Bharti Airtel ILP (Internet Lease Port) and MPLS for SMEs.
- Handling more than 5000 SME customers including ISPs (E.g.: NSTPL, Net magic Solutions and other local Internet Service Providers)
- Troubleshoot all networking problems for customers to ensure minimum downtime and maximum availability, connectivity of the network within SLA parameters.
- To identify Backbone Network failure issues and coordinate with network planning and rollout teams to ensure timely capacity upgrades.
- Analyse connectivity problems of corporate customers and determine if the last miles, customer premises equipment routing and configuration or hardware failure issues are the cause
- And initiate measures for prompt rectification
- Coordination with the Last Mile team, NOC, and Field team, remotely testing the link with the help of the field team by a single PC connected to Bharti Airtel MUXs at RSU/MSU of the ILP link to provide resolution under SLA.
- Troubleshot RF, copper, and Fiber ILP and MPLS links of Bharti Airtel
- Checked Switch and router configuration like interface port, CRC Errors, duplex settings on switch and VLAN status
- Responsible for understanding the design/architecture of a network connectivity of a customer like copper links, fibre links or RF in last mile than educate to customer regarding the fault in the network as per given network architecture and give proper RFO on time
- Hand-on experience in handling and rectifying faults in given cases on ILP and MPLS links, such as link down, link fluctuation, link flapping, packet loss on link, no and slow browsing on all sites, particular site not opening, slow response on link, BGP pool advertisement, mail-related issues, MRTG-related issues, PTR entries, and IP blacklisted-related issues.
Associate
Wipro Pvt. Ltd.
Noida
11.2012 - 08.2013
- Responsible for Client Technical Support, Internal Technical Team support and Management
- Leading Technical Support Team & Customer Satisfaction
- Responsible for Call Escalation and Call Closing within the SLA time and to Maintain support as per SLA to handle escalated Technical Calls and complete
- Handling and Maintaining Bharti Airtel ILP (Internet lease port) and MPLS for SME
- Handling more than 5000 SME customers including ISPs (E.g.: NSTPL, Net magic Solutions and other local Internet Service Providers)
- Troubleshoot all networking problems for customers to ensure minimum downtime and maximum availability connectivity of network within SLA parameters
- To identify Backbone Network failure issues and co-ordinate with Network planning and rollout teams to ensure timely capacity upgrades
- Analyse connectivity problems of corporate customers and determine if the last miles, customer premises equipment routing and configuration or hardware failure issues are the cause
- And initiate measures for prompt rectification
- Coordination with Last Mile team, NOC and Field team, remotely testing the link with help of field team by single pc connected on Bharti Airtel MUX’S at RSU/MSU of ILP link to provide resolution under SLA
- Troubleshot RF, copper, and Fiber ILP and MPLS links of Bharti Airtel
- Checked Switch and router configuration like interface port, CRC Errors, duplex settings on switch and VLAN status
- Responsible for understanding the design/architecture of a network connectivity of a customer like copper links, fibre links or RF in last mile than educate to customer regarding the fault in the network as per given network architecture and give proper RFO on time
- Hand on Experience in handing and rectifying Faults in given cases on ILP and MPLS links Like : Link down, Link Fluctuation, Link Flapping, Packet Loss on link, No and slow browsing All sites, particular site not opening, Slow response on link, BGP pool Advertisement, Mail related issue, MRTG Related issues, PTR Entries and IP Blacklisted related issues
Education
Master’s Degree - MSc.IT
SGGS College
01.2012
Bachelor’s Degree - BCA
GNIM&IT
Amritsar01.2010
Higher Secondary Certificate (12th) -
GHPS
New Delhi01.2007
Secondary School Leaving Certificate (10th) -
GHPS
New Delhi01.2004
Skills
Troubleshooting Skills:
1 Basic Troubleshooting: Ping, traceroute, and other basic diagnostic tools, identifying and resolving IP address conflicts, checking link status and interface statistics & resolving connectivity issues using packet captures (Wireshark), troubleshooting DNS, DHCP, and routing issues, troubleshooting network connectivity issues, latency, and packet loss
2 Network Performance Troubleshooting: Latency, jitter, and packet loss analysis, troubleshooting bandwidth issues using tools, identifying and resolving bottlenecks and traffic congestion, troubleshooting QoS issues, Layer 2 and Layer 3 Troubleshooting: Debugging STP issues ,Troubleshooting VLANs, VLAN misconfigurations, and VLAN trunking issues, Resolving Layer 3 routing issues ,Checking MTU issues, fragmentation Troubleshooting &ARP issues
3 Advanced Troubleshooting: Using Wireshark for packet analysis (filtering protocols, identifying delays, troubleshooting TCP/IP), analysing routing tables and forwarding issues, troubleshooting VPN (IPSec, SSL VPN, GRE) connectivity and performance issues, debugging BGP, OSPF, and EIGRP neighbours relationships and route convergence, troubleshooting network hardware (faulty cables, network interface cards, switch ports, etc)
4: Wireless & Cloud Networking: Hands on experience in network troubleshooting on Viptela SDWAN, CISCO SDWAN, CISCO MERAKI,(ZIA) Zscalar Internet Access, CISCO WLC and Aps
Certification
- CCNA / CCNP and Viptela - SDWAN, Udemy
- The Complete course of Cisco Meraki 2023, Udemy
- Troubleshoot Network Issues, Udemy
- Certified Cloud Security Sales Associate, Netskope
Languages
English
First Language
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Senior Service Reliability Engineer
BT e-Serv Pvt. Ltd
01.2022 - Current
Engineer - Integrated Ops
Orange Business Services Pvt Ltd
10.2020 - 01.2022
APH-DS (Associate-Deployment Specialist)
Teamlease Services Ltd
04.2018 - 08.2022
Associate - IT Operations
Accenture Solutions Pvt. Ltd.
04.2016 - 03.2018
Associate
Tech Mahindra Ltd
06.2014 - 04.2016
Associate
Accenture Services Pvt. Ltd
08.2013 - 02.2014
Associate
Wipro Pvt. Ltd.
11.2012 - 08.2013
Master’s Degree - MSc.IT
SGGS College
Bachelor’s Degree - BCA
GNIM&IT
Higher Secondary Certificate (12th) -
GHPS
Secondary School Leaving Certificate (10th) -
GHPS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
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Personal Information
Date of Birth: 05/13/88
Soft Skills
1.Problem-solving: Ability to troubleshoot and resolve network issues efficiently
2. Incident Management: Experience handling network high-severity P1 to low-severity P4 incidents with timely updates on the incidents and correct troubleshooting and escalations to the vendors
3. Attention to Detail: Precision in configuring devices, monitoring traffic, and ensuring network connectivity uptime, and security
4.Communication: Clearly explaining network-related issues and solutions to both technical and non-technical stakeholders.
5. Team Collaboration: Working in teams with IT network professionals, CSMs, and project managers
6. Time Management: Managing multiple network issues simultaneously while meeting deadline
Additional Hands-on Technologies & Experience
1. Viptela SD-WAN
2.CISCO SD-WAN
3 CISCO Meraki
4. CISCO WLC & APs
4. Zscaler Internet Access (ZIA)
5. CISCO ASA Firewall
6.Routing & Switching Devices: Cisco Routers (e.g., ISR, ASR series) Cisco Switches (e.g., Catalyst, Nexus) Hands-on experience configuring and maintaining enterprise-level routers, switches, and access points.
Languages
- English
- Hindi
- Punjabi
Personal Information
Date of Birth: 05/13/88
Soft Skills
1.Problem-solving: Ability to troubleshoot and resolve network issues efficiently
2. Incident Management: Experience handling network high-severity P1 to low-severity P4 incidents with timely updates on the incidents and correct troubleshooting and escalations to the vendors
3. Attention to Detail: Precision in configuring devices, monitoring traffic, and ensuring network connectivity uptime, and security
4.Communication: Clearly explaining network-related issues and solutions to both technical and non-technical stakeholders.
5. Team Collaboration: Working in teams with IT network professionals, CSMs, and project managers
6. Time Management: Managing multiple network issues simultaneously while meeting deadline
Additional Hands-on Technologies & Experience
1. Viptela SD-WAN
2.CISCO SD-WAN
3 CISCO Meraki
4. CISCO WLC & APs
4. Zscaler Internet Access (ZIA)
5. CISCO ASA Firewall
6.Routing & Switching Devices: Cisco Routers (e.g., ISR, ASR series) Cisco Switches (e.g., Catalyst, Nexus) Hands-on experience configuring and maintaining enterprise-level routers, switches, and access points.
Languages
- English
- Hindi
- Punjabi
Personal Information
Date of Birth: 05/13/88
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