Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
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JASKIRAT SINGH

JASKIRAT SINGH

Senior Voip Engineer

Summary

An Information Technology Undergrad Student is looking for exposure and formal education in the field of Master in Technical Domain after successfully exploring the area of Technical skills and understanding the nuances of the Tech Industry and its workings. I wish to fulfill this zeal by combining my skills in Tech with an understanding of the art of Management. To work in a challenging and growth-oriented environment, utilizing my knowledge efficiently to achieve organizational goals and enriching my technical and Management skills.

Overview

7
7
years of professional experience

Work History

Senior Service Reliability Engineer

British Telecom
11.2023 - Current
  • Handling voice operations for cisco, SBCs and Sonus devices.
  • Analysis and investigation of metrics, logs and traces.
  • Working on netdata and grafana monitoring tools to collect real-time (per second) metrics, such as CPU usage, disk activity, bandwidth usage, website visits, etc.,


Network Engineer

Tata Consultancy Services
12.2021 - 10.2023
  • Answered and resolved customer support tickets
  • Maintained regular service for VOIP design architecture and implementation
  • Basic work on UCCX
  • Monitoring Alerts: Checking Regular alerts on the system & clearing the alerts based on priority
  • Monitored and updated Cisco IP phones and extensions as needed
  • Taking care of Backup of the Server (Cisco DRF) and Voice Gateway

Network Engineer (Grade N2)

Aricent Technology (ALTRAN)-CISCO TAC
03.2019 - 11.2021
  • Assisting & troubleshooting various VoIP-based service requests and change requests opened by Cisco customers across the globe and driving them to their resolution within the SLA
  • Day-to-day interaction with Developers and Product-Enhancement teams about the various Bugs, Troubleshooting approaches, Feature requests, Document updates, etc
  • Managing escalations by reviewing cases and assisting teammates on critical issues
  • Managing callback, and escalations to meet the customer and team requirements.

FQA Tester

Babel Media Pvt. Ltd.
07.2017 - 04.2018
  • Maintaining and updating test databases
  • Working on JIRA software for bug reporting
  • Executing regression on fixed bugs
  • Creating and maintaining Functional and GUI based tests
  • Executing and validating test cases based upon system requirements.

Education

XIIth -CBSE -

Guru Harkrishan Public School

Xth-CBSE - undefined

Guru Harkrishan Public School

Bachelor of Technology - Computer Science

Guru Gobind Singh Indraprastha University
04.2001 -

Skills

Applications

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Extracurricular Activities

Networking professional with more than 3 years of progressive experience as a VOIP engineer. Joined as a Trainee in Altran , got promoted to N1 and got promoted again to N2. Preparing for CCNA/CCNP - Voice Cleared the AWS Certified Solutions Architect - Associate Certification. Hands on experience with CISCO VoIP IPT- routers, telecom equipment, standards and technologies. Skilled in solving complex VoIP network problems and proficiency in designing, implementation and deployment of VOIP network. Understanding and experience of ITIS framework and ITSM practices

Timeline

Senior Service Reliability Engineer

British Telecom
11.2023 - Current

Network Engineer

Tata Consultancy Services
12.2021 - 10.2023

Network Engineer (Grade N2)

Aricent Technology (ALTRAN)-CISCO TAC
03.2019 - 11.2021

FQA Tester

Babel Media Pvt. Ltd.
07.2017 - 04.2018

Bachelor of Technology - Computer Science

Guru Gobind Singh Indraprastha University
04.2001 -

XIIth -CBSE -

Guru Harkrishan Public School

Xth-CBSE - undefined

Guru Harkrishan Public School

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JASKIRAT SINGHSenior Voip Engineer