Sudip Sarkar
Kolkata
Summary
A confident and reliable Network engineer with extensive practical experience of working with users and clients and resolving any support issues that are raised to the NOC service desk. Started career with IT industry and working with the same industry from last seven plus years. An excellent communicator can relate well with people at all levels and has the flexibility of working well as part of a team. Now looking for a new and challenging working environment, one which will make best use of my existing skills and experience for further development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SENIOR SERVICE RELIABILITY ENGINEER
BT E-Serv India Pvt. Ltd.
12.2022 - Current
- Responsible for managing, monitoring & troubleshooting Cisco Catalyst SDWAN(Viptela) network infrastructure for a bespoke customer
- Managed and optimized 170 sites, demonstrating expertise in troubleshooting to ensure uninterrupted connectivity along with fulfilment of customer raised requests
- Responsible for managing, monitoring & troubleshooting Infoblox DNS appliances.
- Responsible for managing, monitoring & troubleshooting all type of DNS issues.
- Played a pivotal role in troubleshooting calls with customers for P1 and P2 cases, ensuring the prompt resolution of reported issues
- Collaborated with 3rd party resolver teams when required, contributing to effective and efficient solutions
- Proactively working on product vulnerability and taking immediate action, working with stakeholders to mitigate the vulnerability on produtcs.
- Proactively working with Cisco TAC team and vendor specific engineering team for inline product issue for a permanent solution
- Performing all type of changes placed for service operations
- Working with all global supplier team and handling escalation management
- Properly handling of Proactive and Reactive Incidents, Changes, Service Requests and provide remediation within SLA commitment as per the ITIL process
- Define, monitor, and analyze key network service performance metrics to meet SLA requirements
- Assisting L3 engineers on complex issues for resolution.
SERVICE RELIABILITY ENGINEER
BT E-Serv India Pvt. Ltd.
04.2021 - 12.2022
- Responsible for managing the MPLS/WAN issues for multiple global customer project
- Managing, Monitoring and Troubleshooting all WAN & Routing issues for customers
- Collaborated with 3rd party resolver teams when required, contributing to effective and efficient solutions
- Working with all global supplier team and handling escalation management
- Operational support for all managed Network devices
- Supporting on Firewalls issues with SOC team for the customer issue resolution
- Properly handling of incidents life cycles and provide remediation within SLA commitment as per the ITIL process
- Define, monitor, and analyze key network service performance metrics to meet SLA requirements
- Performing customer BCP activity
- Supporting on the Voice/ NGCC/ Genesys Cloud, Riverbed issues for customer through coordination with other support teams for issue resolution
- Proper documentation of incident management & working as a part of 24*7environments with fast forward problem resolution.
EXECUTIVE NETWORK ENGINEER
Reliance Jio (payroll – IMPACT INFOTECH PVT. LTD.)
04.2017 - 03.2021
- Coordinating with NOC team for onsite complex issues
- Supporting for all onsite equipment's
- Meet customers SLA and below as well.
SUPPORT ENGINEER (L1)
Reliance Jio (payroll – ASM Enterprise)
01.2017 - 04.2017
- Responsible for maintaining, monitoring, troubleshooting entire Wi-Fi and LAN &WAN Network
- Working as part of NOC team
- Working as a part of 24*7 environments with fast forward problem solving
- Incident handling with HP service manager tool (HPSM)
- Network monitoring through NMS and performance optimization (Airspan Access points, Cisco 1001 and 901 routers, Cisco 2960 switches.)
SUPPORT ENGINEER
Docomo Intertouch Pvt. Ltd (Presently Known as Intertouch Pvt. Ltd.)
11.2015 - 12.2016
- Responsible for administering & designing LAN/ WAN, Wi-Fi network and working with NOC
- Network connectivity troubleshooting with ping, tracert, telnet
- Bandwidth monitoring with MRTG
- Network monitoring through NMS
- Working as a part of 24*7 environments with fast forward problem resolution
HELP DESK NETWORK ENGINEER
Microsense India Pvt. Ltd
09.2013 - 10.2015
- Responsible for maintaining, installing & Monitoring network including Wi- Fi & WAN/ LAN and maintain Nomadix Gateway
- Working as part of a team and operating in a fast placed, changing and challenging 24x7 environments
- Configuring & maintenance Access Points (Ubiquiti Bullet M2, EnGenius, Net gear, Brovis, Realtek, Linksys)
Education
Skills
- SD-WAN
- MPLS
- Cloud Technologies (Azure, Oracle Cloud)
- VPN
- DM-VPN
- IP-sec
- GRE
- Routing Protocols (BGP, OSPF, EIGRP)
- Redundancy Protocols (HSRP, VRRP, GLBP)
- Network Protocols (TCP/IP, UDP, ICMP)
- Switching (VLAN, VTP, STP, link aggregation)
- Palo Alto Firewall- Initial configuration, Interface configuration, Security Policy, APP ID, Content ID, User-ID, URL Filtering, Global Protect, VPN, Wildfire, High Availability
- Infoblox DNS Management
- Automation knowledge in Ansible
- Global Operation support
- Ticketing proficiency
- Process improvements
- Team player
- Documentation
- Problem solving
- Leadership
- Communication
- Analytical mindsets
- Team collaboration
Certification
- CCNA 200-301
- PCNSA
- INFOBLOX DDI
- AZURE 900
- AZURE SC 900
- Oracle Cloud Infrastructure Foundations 2021 Certified Associate
- Oracle Cloud Infrastructure Foundations 2021 Certified Architect Associate
- Aviatrix Certified Engineer - Multi-Cloud Network Associate
- FORTINET network security associate (NSE1 and NSE2)
Personal Information
- Nationality: Indian
- Marital Status: Married
Languages
Bengali, English, Hindi
Hobbies and Interests
Trading, Reading Books, Gaming
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Timeline
SENIOR SERVICE RELIABILITY ENGINEER
BT E-Serv India Pvt. Ltd.
12.2022 - Current
SERVICE RELIABILITY ENGINEER
BT E-Serv India Pvt. Ltd.
04.2021 - 12.2022
EXECUTIVE NETWORK ENGINEER
Reliance Jio (payroll – IMPACT INFOTECH PVT. LTD.)
04.2017 - 03.2021
SUPPORT ENGINEER (L1)
Reliance Jio (payroll – ASM Enterprise)
01.2017 - 04.2017
SUPPORT ENGINEER
Docomo Intertouch Pvt. Ltd (Presently Known as Intertouch Pvt. Ltd.)
11.2015 - 12.2016
HELP DESK NETWORK ENGINEER
Microsense India Pvt. Ltd
09.2013 - 10.2015
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