MANISH KUMAR

Highly skilled Network Engineer with experience in designing, implementing and troubleshooting complex network systems. Possess strong knowledge of network protocols and security, coupled with an ability to manage multiple projects simultaneously. Proven success in leading teams, streamlining operations and enhancing system performance for diverse businesses.

• Winner of National Network Security Championship at IIT-Delhi in 2014.
• 3 times GATE Qualified. 2019, 2020 & 2021.
• Received 4 times Appreciation Award of outstanding performance.

• BT E-Serv India Pvt Ltd, 12/02/2022, Present, Service Reliability Engineer, Working on P1 and P2 high severity incidents., Providing in-depth technical support to customers through monitoring, localization and remote repair., Identifying the root cause of P1/P2/P3 Incidents and recommending appropriate resolution action and other event that customer identifies as requiring RCA or RFO., Maximizing network performance by monitoring performance, troubleshooting network problems and outages., Responsible for initial triage and report to next level., Working on tools like Service now, NGSD, NPMD SevOne, Netbrain, Service intelligence, Citrix, DNAC., Responsible for reporting network outages to customer and their timeline resolution with supplier across the globe.
• Bharti Airtel Ltd NOC, 04/2021, 09/2022, L2 IP MPLS Packet specialist, Worked as a L2 IP MPLS Packet specialist., Responsible for B2C Mobility 2G//4G ckt Provisioning and Migration., B2B Provisioning and Migration., Vrf creation, bgp, mpbgp, lag, port & bundle creation., Configuring & migrating High BW customer L2 & L3., Bsc Both Colocated & non-colocated Provisioning & Migration, Telemedia Provisioning & Migration bet T1, T2, T3 layer cities, Responsible for B2B Provisioning & Migration of Ciena T5 Router., TP to IP Migration of B2B, Mobility, Mpbn & Telemedia., Provisioning & Migration of B2B and B2C Ckt of Node extraction, Port shifting Node insertion., Troubleshooting if any issue during migration from MPBN to Mpls of BSCs., Training of MPLS All services to New Joinee, KT session to Cisco & Nokia Team, Provisioning & Migration of above all service on NOKIA IXR & Cisco ASR 9K Routers., Validation and Preparation of MOP & SOP, Audit ring utilization report., Removal of hanging service from network., Troubleshooting and correction of services at mpls end., Responsible for leading night team of 8 member for smooth execution of Migration of services., Able to resolve chronic and high escalated cases/Incident, SR cases, RA Correction etc
• Dual Globe solution pvt ltd., 12/2018, 04/2021, Network support engg., Worked as a Network support engg., Analyzed and resolved any user identified problem., Diagnosed & troubleshoot hardware and maintain all antivirus software programmes., Communicated with clients via phone or email., Support on wifi and other network related issues., Monitoring and analyzing events with initial triage.

• Total Experience: Approax 6yr
• Father's Name: Mr. Yogendra Kumar Roy
• Date of Birth: 03/01/1994
• Nationality: Indian

• CCNA (Cisco certified networking associates), TATA CMC Ltd., Preet Vihar New Delhi, June, July, 2013, 6 Weeks, Communition between Multiple Branches of SBI using FrameRelay Technology
• Arduino Microcontroller, Optimus Research Lab (P) Ltd., Pitampura, New Delhi, July, August, 2014, 6 Weeks, EVM Machine
• Telecommunication, Milestone Achievers (P) Ltd., Dwarka, New Delhi, July, August, 2015, 6 Weeks

• English
• Hindi