Sandeep Roy
Site Reliability Engineer
Bengaluru
Summary
Experienced with maintaining and improving system reliability through automation and proactive monitoring. Utilizes problem-solving skills to troubleshoot and resolve complex issues efficiently. Knowledge of infrastructure optimization and collaborative teamwork to enhance system performance and reliability.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Site Reliability Engineer
Kyndryl
Bengaluru
07.2021 - Current
- Handled Severity 1 and 2 major incidents
- Cisco device troubleshooting (Switch, Router, Firewall etc)
- Ansible automation- Cost saving and automate the manual tasks
- Involved in RCA/postmortem calls
- Inventory Management
- YAML
- Shell scripting / PowerShell
- Managed team and stakeholders
- Hosting/Technical Environment
- Azure Technologies
- Kubernetes
- Docker Containers
- CI/CD
- Web Server Gateways
- API Endpoints
Senior Service Reliability Engineer
BT Global business services Pvt. Ltd
Gurgaon
01.2016 - 07.2021
- Senior SRE role for riverbed and Ipanema devices for WOS
- Riverbed and Ipanema devices management
- CISCO tool handling
- Handled team of 15 members
- Change management
- Vendor management
- Inventory management
- Delivery of various bundled WAN solutions (IP Connect Global (based on MPLS and VPN technology), Internet Connect Global (VPN) and Internet Connect Reach (VPN) to the customer
- Delivery of bundled LAN solutions (LAN Connect Global)
- Responsible for workflow activities of all Projects / Service Requests and order enquiries to completion
- Confirm appropriate regional resources assigned to the project (e.g
- Technical Designer, Delivery Project Manager) and doing regular follow-up in case of no response
- Product worked on are MPLS, ICG, ICR, DIA, Ethernet, CPE and Cisco router and its spare parts
- Main point of contact for the regional Project Manager (PM) for a project or sub project
- Price Proposals and Service Verification Notices including Bill of Materials, FTE and One-Time Charges
- Verify project code set up in-country (GFR) for service request as confirmed by contract team
- Raising and tracking of PO (purchase orders) related to service requests
- Procurement of devices and negotiation skills with the vendors
- PO management and inventory database management
- Expedio for handling case structure and data flow
- Time booking and CIF knowledge
- Tools used: SQE, ATIS, GFP, Ibuy, Expedio, CIF, Sales catalogue, CMDB, Outlook etc
Junior Engineer
HCL Technologies
Noida
06.2015 - 12.2015
- Configured and Managed the Cisco switches - 3850 , 2850
- Evaluated LAN and WLAN infra and created technical papers - Survey
- Design, implementation, configuration, and management of enterprise Routers & Switches (L2 - Access Layer, L3 - Distribution Layer & Core layer) and IOS under the guidance of TDA
- Replace/Install and configure new Controllers, Switches and Access points
- Resolving escalated hardware and software issues related to LAN/WLAN
- Familiar Cisco AP families: AP -1550E, AP -700, AP -1700, AP-2700, AP - 3500, AP -3700, AP - 3800 Series Access Points
- Coordinating with technical resource, network vendors and equipment suppliers in performing initial network implementation stages
Education
B.Tech - Electrical, Electronics And Communications Engineering
Punjab Technical University
Chandigarh 05.2011 - 05.2015
12th Class -
Army Public School, C.B.S.E
Bathinda 04.2010 - 04.2011
10th Class -
Army Public School C.B.S.E
Bathinda 01.2008 - 04.2009
Skills
SD-WAN
undefinedCertification
Microsoft Certified: Azure Fundamentals
Timeline
Microsoft Certified: Azure Fundamentals
10-2024
Site Reliability Engineer Bootcamp
09-2024
Nutanix Enterprise Cloud Administration (ECA)
02-2024
Site Reliability Engineer
Kyndryl
07.2021 - Current
Senior Service Reliability Engineer
BT Global business services Pvt. Ltd
01.2016 - 07.2021
Junior Engineer
HCL Technologies
06.2015 - 12.2015
B.Tech - Electrical, Electronics And Communications Engineering
Punjab Technical University
05.2011 - 05.2015
12th Class -
Army Public School, C.B.S.E
04.2010 - 04.2011
10th Class -
Army Public School C.B.S.E
01.2008 - 04.2009
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