Aditya Jagte

Provided top-notch technical support to enterprise clients utilizing ShareFile and RightSignature platforms.
Troubleshot and resolved complex technical issues related to file sharing, document management, e-signature, and integration.
Acted as a primary point of contact for escalated issues, collaborating with internal teams and third-party vendors to ensure timely resolution.
Utilized ticketing systems to track and manage customer inquiries, maintaining accurate documentation and providing timely updates to customers.
Demonstrated strong problem-solving skills, analyzing logs and utilizing diagnostic tools to identify root causes and provide effective solutions.
Effectively communicated technical concepts to both technical and non-technical customers, ensuring clear understanding and customer satisfaction.
Developed and maintained a comprehensive knowledge base, creating troubleshooting guides and documentation to empower customers in resolving common issues independently.
Contributed to process improvement initiatives, sharing insights and feedback to enhance support efficiency and customer experience.