Associate Technical Support Engineer
Techmahindra Pune
07.2025 - Current
Prathamesh Nawale
Technical Associate
Pune,MH
Timeline
B. E. Computer - Computer Science Engineering
Sinhgad Institute of Technology And Science Narhe Pune
09.2021 - 06.2025
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsWork from home optionPaid time offTeam Building / Company RetreatsWork History
Associate Technical Support Engineer
Techmahindra Pune
07.2025 - Current
- Billing team member, expert in solving billing queries
- Resolved technical issues through effective troubleshooting and customer communication.
- Assisted in diagnosing software and hardware problems for end-users.
- Provided timely support via phone, email, and chat to enhance customer satisfaction.
- Documented technical procedures and user guides to streamline support processes.
- Billing team member, expert in solving billing queries
Education
B. E. Computer - Computer Science Engineering
Sinhgad Institute of Technology And Science Narhe Pune
Opp To Maharashtra Bank Narhe, Pune, 411041 09.2021 - 06.2025
Skills
Product knowledge
Network configuration
Diagnostic techniques
Client communication
Relationship building
Problem resolution
Software development
Windows administration
Wireless networking
Continuous improvement
Data analysis
Network engineering
Summary
Developed key transferrable skills in technical support environment, including troubleshooting, customer communication, and technical documentation. Seeking to transition into new field where these skills can be effectively utilized. Dedicated to providing exceptional support and resolving technical issues efficiently in any professional setting. Offering key skills in customer service and technical troubleshooting, eager to learn and develop in technical support environment. Brings ability to quickly grasp new concepts and master technical systems. Ready to use and develop problem-solving and communication skills in responsible role. Experienced with providing technical support and troubleshooting complex issues efficiently. Utilizes excellent communication to understand and resolve customer problems quickly. Strong understanding of system diagnostics and software configurations to ensure seamless operation.
Cricketer, Dancer, Leadership roles
UR (University Representative) of Institute for Academic Year 2024-25
I have been elected as UR University Representative of institute.
Sports Secretary of Institute for Academic Year 2023-24
was given this opportunity and i tried my 100% to give expected output
Captain of Official Collage Cricket Team (2023-24),(2024-25)
Currently Serving as Captain of Institute. Cricket team
MR.SITS 2025
A competition based on all the aspects choosing the student of the year among all the collage (Sinhgad Institutes of technology and science narhe) students of all academic year and branch
.
MR.SINHGAD 2025
Mr. Sinhgad ,a competition among 32 collages of Sinhgad Education Society where 1 Boy is crowned with all round skills and abilities ,
winning the prestigious title at the Sinhgad Spring Festival 2025. Showcase of Charisma, confidence, and talent . A proud moment for
Sinhgad institute of technology and science Narhe and an inspiration to many!"