Website building
Mohammed Thamim Akram S
Graduate Engineer Trainee
Melvisharam
Summary
Developed key transferrable skills in technical support environment, including troubleshooting, customer communication, and technical documentation. Seeking to transition into new field where these skills can be effectively utilized. Dedicated to providing exceptional support and resolving technical issues efficiently in any professional setting.
Overview
2
2
years of professional experience
2023
2023
years of post-secondary education
4
4
Languages
Work History
Associate Technical Support Engineer
HCL Technologies
11.2022 - Current
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Monitoring Snow page and Assigning Incidents to L2 Team.
- Regularly Sending Production Environment Reports and Lower Environment Reports.
- Sending Reminder mail to ensure the Ticket is resolved.
- Resolving Tickets within the SLA.
- NICE HEALTH Application checking and Shanghai Server monitoring UC4 Jobs.
- Creating Monthly Shift Roasters for the entire team to manage shifts smoothly.
- Creating Response,Restore,Change Task Reports.
- Mentored junior technicians, sharing best practices and contributing to a knowledgeable support team.
Education
BE - Computer Science and Engineering
C. Abdul Hakeem College of Engineering And Technology
Melvisharam07-2022
HSC - undefined
Islamiah Boys Higher Secondary School
SSLC - undefined
Islamiah Boys Higher Secondary School
Skills
Java
Activities
Volunteer in NSS in both School and College
Interests
Video editing
Timeline
Associate Technical Support Engineer
HCL Technologies
11.2022 - Current
HSC - undefined
Islamiah Boys Higher Secondary School
SSLC - undefined
Islamiah Boys Higher Secondary School
BE - Computer Science and Engineering
C. Abdul Hakeem College of Engineering And Technology
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