Abhinav Thakur
Bengaluru
Summary
Results-driven Site Reliability Engineer with extensive experience in managing and optimizing large-scale, high-availability systems. Skilled in Deployments, Upgrades of VMware Private Cloud Foundation Stack, vSphere Kubernetes Service and troubleshooting to ensure seamless system performance. Adept at collaborating across teams to drive reliability, scalability, and operational excellence in dynamic environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Site Reliability Engineer 3
Broadcom
03.2022 - Current
- Lead, Global System Integrators Teams for SRE: Spearheading Site Reliability Engineering (SRE) initiatives for major global system integrators including Deloitte, Wipro, and HCL across the APAC region, serving as a strategic SRE Architect.
- Managing the top 10 strategic accounts, ensuring timely and effective support for deployment, upgrades, product features, and bug resolution as needed.
- VMware Cloud Foundation (VCF) Design and Validation: Responsible for validating VCF data center designs for clients, ensuring alignment with architectural best practices
- Product Management Collaboration: Collaborate effectively with Product Management teams to drive improvements in VCF features and functionalities, including the testing and validation of new releases and features.
- VCF Private Cloud Deployment: Responsible for deploying the VCF Private Cloud ( vSphere Compute, NSX Network Virtualization, vSAN Storage, Kubernetes ) stacks across enterprise data centers. Performing Upgrades of entire VCF Stack with Minimal Downtime.
- Software-Defined Networking Expertise: Serving as a key member of the NSX Global Tiger Team, leveraging extensive expertise in network virtualization, including routing, switching, and microsegmentation.
- Provide L3 Troubleshooting during deployment and upgrades of the VMware Cloud Foundation stack. Additionally, reporte product bugs to R&D, collaborating closely to ensure prompt resolution in future releases.
- VMware Tanzu Kubernetes Platform (TKP): Acted as the Subject Matter Expert (SME) for vSphere Kubernetes Service, overseeing the deployment and upgrade of Tanzu Kubernetes clusters, core Kubernetes packages, and provide expert-level troubleshooting support.
- Training and Development: Conducting training sessions for Global SRE Team, New Hires, Broadcom's Global System Integrators (GSIs), partners, and SRE team members on VCF Private Cloud Stack. Given training sessions at Deloitte and Wipro office.
- Documentation and Automation: Maintaining and updating the Global SRE Confluence Runbooks with troubleshooting documentation; collaborating with the automation team to enhance Environment Health Checks in the VCF code base
- Escalation Management: Handling escalations for the Global SRE team, ensuring prompt and effective resolution of complex issues during Deployments, Upgrades.
Senior Customer Success Engineer
Rubrik
02.2020 - 03.2022
- Rubrik Ubuntu Cluster Upgrades: Execute scheduled upgrades of Rubrik Ubuntu clusters, addressing and resolving issues related to upgrade interruptions or failures
- Cluster Bootstrapping and Node Addition: Guide customers through the bootstrapping process and the addition of additional nodes, reviewing their infrastructure designs to ensure optimal configuration
- Rubrik Data Protection Deployment: Support customers in deploying Rubrik's data protection solutions across various platforms including VMware, Hyper-V, MS SQL Server, MS Azure, AWS, NetApp NAS, EMC Isilon, and Oracle
- Backup and Restore Troubleshooting: Diagnose and resolve issues related to VMware and Hyper-V backup and restore failures by analyzing logs on internal Ubuntu servers and relevant platforms
- SLA Policy Configuration: Assist customers in configuring backup SLA policies and archival backup retention in accordance with best practices
- Archival Location Configuration: Aid customers in setting up and managing archival locations for backups, providing guidance on the functionality of archival and retention systems (e.g., S3, Azure, AWS)
- NAS Environment Setup and Troubleshooting: Support customers in establishing their NAS environments (NetApp, EMC Isilon, Tegile) and address issues related to backup failures for volumes and shares
- Single Sign-On Implementation: Facilitate the implementation of Single Sign-On (SSO) solutions for Rubrik Polaris, integrating with major Identity Provider (IDP) vendors such as MS Azure AD, ADFS, and Okta
- SSO Troubleshooting: Resolve Single Sign-On issues by reviewing configurations on Azure AD and Okta, and analyzing SAML logs for debugging
- Polaris RADAR Setup: Assist customers in configuring Polaris RADAR for ransomware protection and support them with recovery processes in the event of a ransomware attack
- Polaris Sonar Implementation: Aid customers in setting up Polaris Sonar, a SaaS application for discovering, classifying, and protecting sensitive data
- Troubleshoot issues related to Sonar
- Escalation Management: Manage and resolve escalations related to ransomware incidents, M365, and cloud-native issues
- Conducting Training Sessions: Deliver comprehensive training sessions to team members and new hires on emerging Rubrik technologies, ensuring effective knowledge transfer and skill development
Technical Support Engineer
VMware Software India Pvt LTD
04.2019 - 01.2020
- Troubleshooting issues related to EMM solutions hosted on AWS SaaS and On-Premise Environment
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to add to knowledge base to provide solutions to customer issues
- Troubleshooting issues related to Email Management, Sync with Microsoft Exchange Server with Secure Email gateway and Proxy Server Configured
- Troubleshooting issues related to VMware Tunnel used for secure connection to Email configured in Linux Environment
- Troubleshooting issues related to Contents on Content File Servers and content gateway
- Research issues and follow up with recommendations and action plans
- Escalating any technical problems to L3 team when necessary
- Responsible for tracking of device inventory in the MDM cloud environment and performing audits of the AirWatch system
- Systems Administration of the MDM AirWatch cloud
Technical Support Engineer
Citrix Systems
11.2018 - 01.2020
- Troubleshooting issues related to Citrix Virtual Apps and Desktops in Customer's Environment
- Troubleshooting issues related to Citrix Profile Management, Group Policies applying to Citrix Environment
- Troubleshooting issues related to System Performance, Slow Logon, App launch and Desktop Launch
- Troubleshoot issues related to Site, Delivery Groups, Machine catalogs
- Analyzing CDF Traces, Procmon Trace, Boot Time Trace, Receiver Diagnostics logs related to Citrix Issues
- Helping Customers with the Upgrade Procedures in Virtual Apps and Desktop Environment
- Creating documentation on the Troubleshooting process for new issues
- Monitoring the Citrix Environment through Director
- Deploying and Configuring VDA's, Storefront, Delivery Controllers on Windows Servers for initial deployment
- Sound Knowledge of Citrix Provisioning Services and troubleshooting issues related to V disk and Machine boot up
- Deployment of on-demand virtual desktops and applications
- Creation of multiple delivery groups for corresponding departments within organizations
- Implementation of Storefront for remote and local clients to obtain their applications / desktops
- Microsoft Active Directory Services: Implementation and configuration of Active Directory forests and domains
- Domain controller management, Microsoft group policy design and management
Technical Support Engineer
NetApp
06.2016 - 03.2019
- Troubleshoot protocols running on NetApp hardware to assist customer with problem isolation and resolution
- Customer problems via the telephone, the web or Auto Support
- Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to add to knowledge base in order to provide solutions to customer issues
- Specialized in working all types NetApp Hardware FAS Series Filers cases
- Troubleshoot on various verticals such as Core, Data Protection, NAS, SAN Issues
- Troubleshooting Issues related to CIFS share in accessible, File policy not working, Antivirus Server Issues in NAS environment
- Understand and troubleshoot issues with the all types of Hardware issues related to Disk, Shelf, Controller Failover Scenarios
- Troubleshooting Issues related to Storage Upgrade (ONTAP OS)
- Troubleshooting Issues related to NFS exports and mounting in Linux Environment
- Troubleshooting Issues related to File Scanning and deletion in NAS Vscan Environment and engage with Vendors like Symantec, McAfee and Sophos over bridge call to resolve the Issue
Education
B.E - Information Technology -
Vishwakarma Institute of Information Technology
Pune06.2015
Skills
- VMware Cloud Foundation
- Containerization and Kubernetes
- NSX Network Virtualization
- Linux
- Storage
- Postgres Database
- Backups
- Troubleshooting
Certification
- Double VCP - Data Center & Network Virtualization
- VMware Center for Advance Learning - ACE Certified
- VMware Certified Specialist - vSphere Kubernetes Service
- VMware Certified Professional - Network Virtualization
- VMware Certified Professional - Data center Virtualization
- VMware Certified Technical Associate - Data center Virtualization
- Rubrik Certified Systems Administrator
- Citrix Certified Professional - Virtualization
Personal Information
NameAbhinav Thakur
Phone: (+91) 988-66-89-253
Email: tabhinav264@gmail.com
LinkedIn: www.linkedin.com/in/abhinav-thakur-3b4746159
Location: Bengaluru, KA
Timeline
Site Reliability Engineer 3
Broadcom
03.2022 - Current
Senior Customer Success Engineer
Rubrik
02.2020 - 03.2022
Technical Support Engineer
VMware Software India Pvt LTD
04.2019 - 01.2020
Technical Support Engineer
Citrix Systems
11.2018 - 01.2020
Technical Support Engineer
NetApp
06.2016 - 03.2019
B.E - Information Technology -
Vishwakarma Institute of Information Technology
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