Abhinav Thakur

• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Analyzed and reported on key performance metrics to senior management.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.

· Managing the process of improvements by performing feasibility analysis and validating the solution with vendors.

· Managing coordination and communication of Catalog Management efforts across the Department.

· Handling day-to-day volumes of the assigned tasks and ensure the given Service level Agreement is met as per quality standards.

· Onboarding and training vendors in enhancing the Retail Selection and looking into the entire legality

· Interacting and coordinating with vendors and stakeholders to accurately reflect the Jio Mart Catalog for price, product details and other product related information.

· Managing a team of 30+ Catalog Associates

· Managing the entire workflow for Jiomart. Closing a catalog queue of 75lakh+ SKUs in a span of 1 year.

· Onboarding and training all new hires with the Process. Trained close to 150 team members for the Jiomart Project

· Trained the Category and Sales team to aggressively promote and sell Catalog Products

· 60 new vendors trained as per JioMart catalog guidelines, and 6 new vendors onboarded with price negotiations and legal onboarding

1. Amazon prime Video:

· Worked as a Catalog Lead for Amazon Prime Video to provide ratings for episodes and movies streaming on Prime Video.

· Worked on a 5-way project for better customer viewing experience.

· Audited the reviewed titles for better customer viewing experience.

· Training and Operations on newly introduced tools for Amazon Prime.

· Worked with Amazon Prime Video’s Product and Development teams to inform necessary features and execute initiatives.

· Ensuring professional development of team members.

2. Advertising:

· Worked as a Subject Matter Expert for Advertising team for US and UK marketplaces.

· Worked with sales, development, and product teams to identify and solve issues blocking advertiser performance.

· Worked on a project with the escalation department in advertising for better performance for advertisers.

3. Catalog:

• Worked as a Senior Executive with the catalog department.

• Created product description and listing information.

• Coordinate with Technical teams to provide assistance in identifying, reporting and resolving technical issues.

· Worked with mobile network sprint and solved client’s issue regarding network by performing basic troubleshooting.

· Worked with the technical team to resolve mobile networking issues of Sprint.

· Conferred with clients through email in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.

· Kept records of client interactions and transactions, recording details of inquiries, complaints, and comments.

· Resolved client’s service or billing complaints by performing activities such as refunding money and adjusting bills.

· Worked with the escalation team and resolved clients billing or network issues.