Abhinav Verma
Manager, Software Engineering/Development And Operations (DevOps/SRE)
Hyderabad
Summary
Experienced Manager with a rich background of over 14 years in Warehouse Management and Logistics. Successfully spearheaded critical projects and provided leadership to teams in Programmer Analysis, Development & Operations, and Site Reliability Engineering (SRE). Proven proficiency in project management, with a consistent track record of improving operations through effective employee motivation and best practices implementation.
Managed a 14-member team with a focus on individual career growth. Developed personalized career growth plans aligning tasks with professional development and team objectives. Conducted constructive one-on-one feedback sessions weekly, performed appraisals, and actively promoted deserving team members.
As a dedicated project manager, I orchestrate projects by creating incremental plans for annual goals. Precision in task planning and adept delegation during sprint planning sessions are integral to my approach. I vigilantly track progress, addressing any deviations from timelines promptly. Actively involved in resolving dependencies from external teams to ensure a seamless workflow. Regularly presenting monthly progress reports to leadership keeps them informed and engaged in the project's overall success.
Overview
14
14
years of professional experience
Work History
Manager, Programmer Analyst
Amazon Development Center India Pvt. Ltd.
Hyderabad
10.2021 - Current
- Developed and implemented a strategy for transitioning Carriers/Logistic Party from the previous framework to the new Unified Shipping System framework. Required coordination with various interconnected teams to prevent any disruptions in the SLAM flow. Successfully migrated a total of 237 carriers.
- Devised and implemented a migration plan for transitioning ShipMethods from the outdated framework to the new Unified Shipping System construct. Successfully migrated over 1800 ShipMethods as part of the execution.
- Enhanced the efficiency of the New Carrier Onboarding process, reducing the Turnaround Time (TAT) from 8 weeks to 2.5 weeks within my team's responsibility. This optimization contributed to an overall reduction in TAT from 26+ weeks to 6.11 weeks.
- Led the design and development of TRAILER UI and TALES UI, which are self-serve tools for new carrier onboarding. These interfaces were created to cater to client requirements and facilitate manual tasks through the UI, respectively.
- Facilitated and actively participated in product design and review meetings with Product Managers for the development of a Self-Serve Tool.
- Ensuring the accuracy of Logistic Service data through automation before initiating client integration.
- Leading the implementation of automation to analyze data associated with ShipMethods for the onboarding of logistic services.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Identified causes of issues & gaps within applications and determined which modifications needed to be made for better user experience.
- Communicated clearly with employees, leaderships and stakeholders to keep everyone on same page and working toward established business goals.
- Performed regression and system-level testing to verify software quality prior to release.
- Managed and motivated employees to be productive and engaged in work.
- Implemented and maintained automation solutions for infrastructure provisioning, configuration, and deployment.
- Developed and maintained monitoring solutions to ensure the health and performance of critical systems.
- Conducted incident response, root cause analysis, and post-incident reviews to continuously improve system resilience.
- Worked on containerization and orchestration enhancing system scalability and resource utilization.
- Contributed to the on-call rotation, responding to and resolving incidents in a timely manner.
Manager, Development and Operations/DevOps
Amazon Development Center India Pvt. Ltd.
Hyderabad
04.2018 - 10.2021
- Led the Oracle deprecation initiative at Amazon Fulfillment Technology, orchestrating the migration of data from 200+ fulfillment center databases to Postgres. Introduced a command-line tool for seamless workflow automation during the database migration process.
- Prepared and documented Monthly Business Review (MBR) reports at the organizational level. Conducted review meetings with leadership to discuss and analyze the insights presented in the reports.
- Led organizational transition from Red Hat Enterprise Linux 5 (RHEL5) to Amazon Linux 2 (AL2) in Amazon Fulfillment Technology. Orchestrated the entire process, ensuring a seamless migration to the new platform.
- Implemented TLS 1.2 migration plan, transitioning Virtual IP from SSL to TCP at Amazon Fulfillment Technology. Ensured secure migration of virtual IP addresses, aligning with updated security protocol
- Led and executed organizational-level security and infosec campaigns. Developed and implemented awareness programs, training sessions, and communication strategies to enhance security practices, fostering a culture of vigilance and compliance.
- Collaborated with Fulfillment Center Operations Point of Contacts (POCs), addressing issues and providing essential training for effective problem resolution and enhanced operational capabilities.
- Led Operational Excellence initiative across multiple teams, implementing strategies and practices to enhance efficiency, streamline processes, and achieve high-performance standards.
- Developed and implemented a comprehensive plan for the rollout of the Rapid Issue Verification and Error Resolution (RIVER) self-serve tool tailored for third-party sellers and fulfillment centers in India. This initiative aimed to enhance issue identification and resolution efficiency, providing a user-friendly tool for seamless error handling and verification.
- Scheduling and participating in code reviews and MCMs.
- I actively contribute to the entire system development lifecycle, providing assistance to the team. This includes involvement in application systems, where I monitor, troubleshoot, and address bug fixes to ensure the smooth operation and continuous improvement of the systems.
- Managing iterative application development projects using Agile and Scrum methodologies.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Implemented and maintained automation solutions for infrastructure provisioning, configuration, and deployment.
- Implemented proactive monitoring solutions to ensure the health and performance of critical systems.
- Collaborated with development and operations teams to improve system reliability and implement best practices for scalability.
- Conducted incident response, root cause analysis (RCA), and post-incident reviews to continuously improve system resilience. One of the biggest RCA & resolution helped in reducing incoming issues by 70 per week.
- Contributed to the on-call rotation, responding to and resolving incidents in a timely manner.
Development and Operations/DevOps Engineer
Amazon Development Center India Pvt. Ltd
Hyderabad
01.2011 - 03.2018
- Performed MDF to Datacenter Migrations for various services within Amazon Fulfillment Technologies org.
- Onboarded New Fulfillment centers across globe by doing required changes in code/configurations and deployed them in production. Even did configuration for first fulfillment center launch in India where additional dive deep was done.
- Handled Data-warehouse jobs which were critical for business reports for warehouse to plan their inventory and amazon procurement to pay to vendors.
- Have worked on various high severity events and driven calls.
- Worked on various campaigns running across company in order to resolve th software risks.
- Did monitoring setup for applications.
- Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Collaborated with team to analyze system solutions based on client requirements.
- Collaborated closely with product development teams and other stakeholders.
- Documented troubleshooting SOPs.
- Dived deep to find RCAs & provided resolutions or mitigations.
QA Tester
EA Games India Pvt. Ltd.
Hyderabad
05.2010 - 12.2010
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Dedicated POC for iOS testing of fames like R-Type, Reckless Racing, Madden NFL etc.
Software Trainee
Octane Solutions Pvt. Ltd.
Hyderabad
07.2009 - 03.2010
- Handled scripting tasks for debugging and automation.
- Proofread technical documentation and user manuals.
- Coordinated project tasks among multiple departments.
- Brainstormed with engineering team to determine appropriate code testing processes.
Education
Bachelor of Engineering - Computer Science
Aarupadai Veedu Institute of Technology
Chennai 07.2005 - 05.2009
Skills
Business planning
Technical/Production Support
Coaching and mentoring
Operations management
Project Management
Product development
Shell, C/C, Unix, AWS: S3, DDB, SWF, EMR, PL/SQL, Oracle, Postgres
Strategic planning
Technical Analysis
Troubleshooting
Documentation
Operational Excellence
SLA Management
Team Building & Management
SDLC (Software Development Lifecycle)
Debugging code
Timeline
Manager, Programmer Analyst
Amazon Development Center India Pvt. Ltd.
10.2021 - Current
Manager, Development and Operations/DevOps
Amazon Development Center India Pvt. Ltd.
04.2018 - 10.2021
Development and Operations/DevOps Engineer
Amazon Development Center India Pvt. Ltd
01.2011 - 03.2018
QA Tester
EA Games India Pvt. Ltd.
05.2010 - 12.2010
Software Trainee
Octane Solutions Pvt. Ltd.
07.2009 - 03.2010
Bachelor of Engineering - Computer Science
Aarupadai Veedu Institute of Technology
07.2005 - 05.2009