Abhinav Reddy Billa
Hyderabad
Summary
Enterprise Product Owner–oriented leader with 7+ years of experience operating at the intersection of product delivery, operational risk, and customer-facing platforms. SAFe® AI Product Owner / Product Manager (POPM) certified, with hands-on experience prioritizing backlogs, supporting roadmap execution, and driving outcome-based delivery within Agile Release Trains. Known for translating ambiguous business problems into executable increments, using data and operational signals to guide decisions, manage risk, and deliver measurable customer and business value.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Team Manager - Business Operations
Diebold Nixdorf India Pvt Limited
Hyderabad
12.2022 - Current
- Owned prioritization and execution of enterprise service workflows supporting customer-facing platforms, balancing customer impact, operational risk, and delivery capacity within Agile cycles.
- Applied SAFe® AI POPM principles to define and sequence backlog items using performance metrics, incident trends, and exception patterns rather than stakeholder urgency.
- Partnered daily with engineering, service, and support teams to translate ambiguous operational problems into clearly defined work increments with measurable outcomes.
- Actively participated in sprint planning, daily stand-ups, reviews, and retrospectives, ensuring commitments reflected real system constraints and dependency risks.
- Established continuous feedback loops using ticket volumes, escalation frequency, and resolution timelines to guide incremental improvements, resulting in a 15% increase in service resolution efficiency.
- Communicated delivery trade-offs, priority shifts, and risk narratives to senior stakeholders, enabling informed decision-making under SLA and regulatory constraints.
Tech Support Specialist
Diebold Nixdorf India Pvt Limited
Hyderabad
08.2019 - 12.2022
- Monitored and analyzed operational risk and suspicious activity within transaction workflows, supporting compliance and fraud-prevention objectives.
- Designed and implemented preventive process improvements, reducing fraudulent transactions by 25%.
- Acted as floor expert, supporting quality assurance, onboarding, and knowledge transfer in regulated, high-volume environments.
Tech Support Associate
Diebold Nixdorf India Pvt. Ltd., Hyderabad
Hyderabad
08.2017 - 07.2019
- Supported backlog execution by monitoring ticket queues and prioritizing customer-impacting issues within defined SLAs.
- Delivered customer training and post-release support, creating feedback loops that improved usability and increased customer satisfaction scores by 10%.
- Coordinated with technical teams to ensure timely resolution and quality delivery of service updates.
Senior Risk Analyst
Global Logic Technologies
Hyderabad
02.2015 - 07.2017
- Monitored and tracked operational risk, implementing preventive measures to mitigate regulatory and financial risks
- Conducted thorough investigations into suspicious transactions and prepared detailed reports for senior management
- Proposed and implemented process improvements, reducing fraudulent activities by 25%
- Acted as the floor expert, training new hires on compliance standards and enhancing operational readiness
Education
Bachelor of Technology - Electrical and Electronics Engineering
TRR College of Engineering
Hyderabad01.2013
Intermediate - MPC
Sri Chaitanya Jr College
Hyderabad01.2009
SSC -
Triveni Talent School
Hyderabad01.2007
Skills
- Product Vision Support & Strategic Alignment
- Backlog Definition & Prioritization (SAFe® AI POPM)
- Agile Release Trains (ARTs) & PI Execution
- User Stories, Acceptance Criteria & Incremental Delivery
- AI-Assisted Decision Support (Non-Model, Governance-Aware)
- Product Metrics, Outcome Tracking & Trend Analysis
- Stakeholder Communication & Influence
- Risk-Aware Delivery in Regulated Environments
- Continuous Improvement & Lean Execution
- Mentoring team members
- Performance optimization
Certification
AML Compliance Certification, Ongoing
Languages
- English, Professional
- Telugu, Native
- Hindi, Fluent
References
Available upon request.
Projectsandkeycontributions
- AML Process Automation, Spearheaded automation for transaction monitoring, reducing manual errors by 30%.
- Regulatory Compliance Reporting, Developed dashboards for real-time compliance tracking, improving reporting accuracy.
- Stakeholder Engagement, Coordinated with global regulatory bodies to align processes with international AML standards.
Achievementsandactivities
- Enhanced team performance by implementing targeted training programs, improving compliance adherence.
- Won first place in 'District Balala Academy' for analytical problem-solving skills.
- Successfully reduced service issue resolution time by 20% through streamlined processes and mentoring.
Timeline
Team Manager - Business Operations
Diebold Nixdorf India Pvt Limited
12.2022 - Current
Tech Support Specialist
Diebold Nixdorf India Pvt Limited
08.2019 - 12.2022
Tech Support Associate
Diebold Nixdorf India Pvt. Ltd., Hyderabad
08.2017 - 07.2019
Senior Risk Analyst
Global Logic Technologies
02.2015 - 07.2017
Bachelor of Technology - Electrical and Electronics Engineering
TRR College of Engineering
Intermediate - MPC
Sri Chaitanya Jr College
SSC -
Triveni Talent School